FO
FAIS Ombud
Verified Business
FO
AI Review Summary
Based on recent customer reviews, FAIS Ombud receives largely favourable feedback for assisting consumers in resolving disputes with brokers, insurers and service providers. Customers consistently mention prompt acknowledgement, clear communication and successful recovery of funds, with several praising named adjudicators by name. A recurring theme is gratitude for a free, accessible service that delivers outcomes within days or weeks. However, a notable group of complainants express frustration over dismissed rulings, perceived bias toward brokers and insurers, distorted accounts of events, and limited opportunity to respond before final decisions are issued.
Performance(last 12 months):
TrustIndex
6.8
Ranking
#70
in Financial Services
NPS Score
71
Recommended: Very Likely
Review Distribution
4.1|23 Reviews
Jul '25 - Jun '26
Recent reviews (23)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
16 Apr 2026, 07:50
do not trust the FAIS as they are PRO BROKER and do not look at cases informatively
I had lodged a case against my broker , whom later I found out is NOT just a broker but a director fo the company aswell, diespite NFO rulings that my claim should have NOT been the policy route ( which I submitted to FAIS aswell) aswell as evidence that there was foul play from my brokers side. When my FAIS ruling arrived as dismissed and I went through the documentation , my version of events was grossly distorted by the adjudicator , and when I called her to question this she got annoyed, she was under the impression that correcting my version of events would NOT make a difference in the ruling , I also questioned why I never got the opportunity to respond formally ( as in view the response of the Brokers firm and respond ) before a ruling was made . Looks like this is a commin occurance with Both NFO & FAIS. What was even more shocking is that the Adjudicator on my case boldly stated that my brokers duty is not to assist with claims as that is NOT part of their mandate but what is TCF then there for ????? , i was told by the adjudicator that I need to contact the insurance company directly , when i pointed out to her that I had attempted to work with the Insurance directly I was refused and told i need to work through my broker . Im very dissatisfied with FAIS and how they have handled my case and i feel that no attention to detail was done ( even though I requested this from my initial complaint ). FAIS chose my brokers side and make a ruling without due consideration.
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
16 Apr 2026, 07:50
do not trust the FAIS as they are PRO BROKER and do not look at cases informatively
I had lodged a case against my broker , whom later I found out is NOT just a broker but a director fo the company aswell, diespite NFO rulings that my claim should have NOT been the policy route ( which I submitted to FAIS aswell) aswell as evidence that there was foul play from my brokers side. When my FAIS ruling arrived as dismissed and I went through the documentation , my version of events was grossly distorted by the adjudicator , and when I called her to question this she got annoyed, she was under the impression that correcting my version of events would NOT make a difference in the ruling , I also questioned why I never got the opportunity to respond formally ( as in view the response of the Brokers firm and respond ) before a ruling was made . Looks like this is a commin occurance with Both NFO & FAIS. What was even more shocking is that the Adjudicator on my case boldly stated that my brokers duty is not to assist with claims as that is NOT part of their mandate but what is TCF then there for ????? , i was told by the adjudicator that I need to contact the insurance company directly , when i pointed out to her that I had attempted to work with the Insurance directly I was refused and told i need to work through my broker . Im very dissatisfied with FAIS and how they have handled my case and i feel that no attention to detail was done ( even though I requested this from my initial complaint ). FAIS chose my brokers side and make a ruling without due consideration.
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Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
13 Apr 2026, 08:35
Listening to customers and providing remedial measures
It's fascinating to have an institution like Fais Ombud who took customers and their complaints seriously. I honour them indeed for their quick resolve of my typical complaint. Batho Pele is their priority. Thanks for the umpteenth time.
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
13 Apr 2026, 08:35
Listening to customers and providing remedial measures
It's fascinating to have an institution like Fais Ombud who took customers and their complaints seriously. I honour them indeed for their quick resolve of my typical complaint. Batho Pele is their priority. Thanks for the umpteenth time.
0
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Anonymous
1 reviews | Active since Jan 2020
13 Apr 2026, 07:02
Money taken form my account was claimed
Fais was absolutely efficient during the process to claim my money back from Masekhane. The fast service really brought peace to me . I never ever received such fast service before. Love them
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
13 Apr 2026, 07:02
Money taken form my account was claimed
Fais was absolutely efficient during the process to claim my money back from Masekhane. The fast service really brought peace to me . I never ever received such fast service before. Love them
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Anonymous
1 reviews | Active since Jan 2020
1 Mar 2026, 14:01
Help when needed
Vodacom added 3 unauthorised recurring bundles onto my account, while they were telephonucally trying to get me to upgrade my contracts with them. Despite numerous calls and emails to Vodacom these costs were not reversed off from my account until the Ombudsman for Financial Services assisted me. The Ombudman got Vodacom to reverse all these unauthorised charges within a few days.
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
1 Mar 2026, 14:01
Help when needed
Vodacom added 3 unauthorised recurring bundles onto my account, while they were telephonucally trying to get me to upgrade my contracts with them. Despite numerous calls and emails to Vodacom these costs were not reversed off from my account until the Ombudsman for Financial Services assisted me. The Ombudman got Vodacom to reverse all these unauthorised charges within a few days.
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Replies (0)