FAIS Ombud
Claimed Business
FAIS Ombud
Claimed Business
18 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, FAIS Ombud is widely praised for delivering fast, effective resolutions to financial complaints that customers struggled to resolve on their own. Reviewers highlight the office's ability to secure outcomes within days or weeks, often after months of fruitless engagement with insurers, banks, and service providers. Staff members such as Nhlanhla and Tumelo are singled out for exceptional, caring service. The free-of-charge service is frequently appreciated. A small number of dissatisfied customers feel their complaints were inadequately investigated, with concerns about perceived bias favouring financial institutions.
Performance(last 12 months):
0Trustindex Rating
#69Ranked In Financial Services
56h 47mReply Time
80 NPSVery Likely
Replied to 67% of negative reviews
Reply time on negative reviews: 136 hours 59 min
TrustIndex
0
Ranking
#69
in Financial Services
Avg Reply
56h 47m
NPS Score
80
Recommended: Very Likely
Replied to 67% of negative reviews
Reply time on negative reviews: 136 hours 59 min
Review Distribution
4.2|18 Reviews
Jun '25 - May '26
5(70.6%)
4(5.9%)
3(5.9%)
2(0%)
1(17.7%)
5(70.6%)
4(5.9%)
3(5.9%)
2(0%)
1(17.7%)
Frequently Asked Questions About FAIS Ombud
Based on recent customer reviews, FAIS Ombud is widely praised for delivering fast, effective resolutions to financial complaints that customers struggled to resolve on their own. Reviewers highlight the office's ability to secure outcomes within days or weeks, often after months of fruitless engagement with insurers, banks, and service providers. Staff members such as Nhlanhla and Tumelo are singled out for exceptional, caring service. The free-of-charge service is frequently appreciated. A small number of dissatisfied customers feel their complaints were inadequately investigated, with concerns about perceived bias favouring financial institutions.
FAIS Ombud has a TrustIndex of 0 out of 10 on Hellopeter, based on 18 reviews in the last 12 months. They reply to 67% of negative reviews, typically within 136 hours 59 min. Hellopeter has tracked FAIS Ombud across 81 total reviews. How is the TrustIndex calculated? →
Recent reviews (18)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceFC
Fiona C
1 reviews | Active since Jan 2020
1 Mar 2026, 14:01
Help when needed
Vodacom added 3 unauthorised recurring bundles onto my account, while they were telephonucally trying to get me to upgrade my contracts with them. Despite numerous calls and emails to Vodacom these costs were not reversed off from my account until the Ombudsman for Financial Services assisted me. The Ombudman got Vodacom to reverse all these unauthorised charges within a few days.
Helpful (0)
|Replies (0)FC
Fiona C
1 reviews | Active since Jan 2020
1 Mar 2026, 14:01
Help when needed
Vodacom added 3 unauthorised recurring bundles onto my account, while they were telephonucally trying to get me to upgrade my contracts with them. Despite numerous calls and emails to Vodacom these costs were not reversed off from my account until the Ombudsman for Financial Services assisted me. The Ombudman got Vodacom to reverse all these unauthorised charges within a few days.
0
Replies (0)TM
Tumisang M
1 reviews | Active since Jan 2020
18 Feb 2026, 13:25
Prompt Positive Outcome re DSTV Disputes
Interacting with you has been a truly wonderful experience indeed. Thank you for the positive outcome regarding my DStv disputes. I appreciate your constant communication and focus on doing right. It is great that senior customers are being treated fairly.
Helpful (0)
|Replies (0)TM
Tumisang M
1 reviews | Active since Jan 2020
18 Feb 2026, 13:25
Prompt Positive Outcome re DSTV Disputes
Interacting with you has been a truly wonderful experience indeed. Thank you for the positive outcome regarding my DStv disputes. I appreciate your constant communication and focus on doing right. It is great that senior customers are being treated fairly.
0
Replies (0)JM
LK
ND
Nelisiwe D
1 reviews | Active since Jan 2020
9 Dec 2025, 02:10
Exceptional service FAIS OMbud
The service I received from the acknowledgement of my complaint through to its resolution was exceptional, and everything was resolved within five days. Kudos to the entire team - especially Tumelo Malete, Marc, Thabiet Mintin, and Joyce Mkiwane.
Helpful (0)
|Replies (0)ND
Nelisiwe D
1 reviews | Active since Jan 2020
9 Dec 2025, 02:10
Exceptional service FAIS OMbud
The service I received from the acknowledgement of my complaint through to its resolution was exceptional, and everything was resolved within five days. Kudos to the entire team - especially Tumelo Malete, Marc, Thabiet Mintin, and Joyce Mkiwane.
0
Replies (0)AM
Agnes M
1 reviews | Active since Jan 2020
5 Dec 2025, 18:20
Policy Payout
I was struggling to get a policy payout for 8 months until FAIS Ombud helped me get the payout just within 3 weeks of querying with them. Service is expectional! I would 100% recommend the FAIS Ombud to anyone who needs help with their services
Helpful (0)
|Replies (0)AM
Agnes M
1 reviews | Active since Jan 2020
5 Dec 2025, 18:20
Policy Payout
I was struggling to get a policy payout for 8 months until FAIS Ombud helped me get the payout just within 3 weeks of querying with them. Service is expectional! I would 100% recommend the FAIS Ombud to anyone who needs help with their services
0
Replies (0)CM
Christian M
1 reviews | Active since Jan 2020
30 Nov 2025, 19:10
FAISOMBUD - a total waste of time. Never bothered investigating my complaint!
I submitted a complaint to FAISOMBUD earlier this year, which was declined. Information was subsequently exposed that my broker never registered my claims, nor did he process my claims, but rather withheld critical information about my claims. Instead of facilitating my claims as he should have done in terms of our mandate, my broker never did anything with my claims, until 10 weeks after submitting my claims he came to see me and verbally informed me that my claims had been declined, without any official letter from the insurer. In addition, my broker then claimed that he did not have to register each claim, and that the assessors dealing with my other claims could have dealt with these unregistered claims. However, that was not the case as none of the assessor reports mentioned my missing claims. When my broker realised he had made an error with the assessments he offered me R20,000 compensation for forgetting to register a R1,000,000 claim. Why does an institution like FAISOMBUD exist when they do not even render the most basic assessment of whether a complaint has been properly registered, properly processed and officially declined. They did not even bother reading the assessor reports which excluded my missing claims. FASIOMBUD also did not confirm with my insurer that my claims had been officially declined nor ask for the insurer’s letter declining my claims. Those are basic steps they should have followed! All FAISOMBUD did was ask my broker for input and then repeat that input to me. That was a total waste of time and that was not why I submitted a complaint to FAISOMBUD. I expected FAISOMBUD to investigate whether my claims had been properly processed in terms of all of my policy documents and provisions, not to repeat my broker’s opinion. My broker is a broker, not an assessor. He does not decide whether to approve a claim or not, the insurer does that, and the insurer is supposed to issue an official letter declining my claims, which was never issued. Now that all the above information about my missing claims had been exposed, I reported this to FAISOMBUD with a request to review my complaint, but they simply ignored me. Surely, once new information comes to light, it is time to review the matter?
Helpful (0)
|Replies (0)CM
Christian M
1 reviews | Active since Jan 2020
30 Nov 2025, 19:10
FAISOMBUD - a total waste of time. Never bothered investigating my complaint!
I submitted a complaint to FAISOMBUD earlier this year, which was declined. Information was subsequently exposed that my broker never registered my claims, nor did he process my claims, but rather withheld critical information about my claims. Instead of facilitating my claims as he should have done in terms of our mandate, my broker never did anything with my claims, until 10 weeks after submitting my claims he came to see me and verbally informed me that my claims had been declined, without any official letter from the insurer. In addition, my broker then claimed that he did not have to register each claim, and that the assessors dealing with my other claims could have dealt with these unregistered claims. However, that was not the case as none of the assessor reports mentioned my missing claims. When my broker realised he had made an error with the assessments he offered me R20,000 compensation for forgetting to register a R1,000,000 claim. Why does an institution like FAISOMBUD exist when they do not even render the most basic assessment of whether a complaint has been properly registered, properly processed and officially declined. They did not even bother reading the assessor reports which excluded my missing claims. FASIOMBUD also did not confirm with my insurer that my claims had been officially declined nor ask for the insurer’s letter declining my claims. Those are basic steps they should have followed! All FAISOMBUD did was ask my broker for input and then repeat that input to me. That was a total waste of time and that was not why I submitted a complaint to FAISOMBUD. I expected FAISOMBUD to investigate whether my claims had been properly processed in terms of all of my policy documents and provisions, not to repeat my broker’s opinion. My broker is a broker, not an assessor. He does not decide whether to approve a claim or not, the insurer does that, and the insurer is supposed to issue an official letter declining my claims, which was never issued. Now that all the above information about my missing claims had been exposed, I reported this to FAISOMBUD with a request to review my complaint, but they simply ignored me. Surely, once new information comes to light, it is time to review the matter?
0
Replies (0)WN