1 reviews | Active since Member
I’ve been ordering from Faithful to Nature for several years, but the service on my last two orders has been extremely disappointing.
On a previous order, an item I purchased was replaced with a cheaper product without any prior communication or approval. When I contacted customer service, there was no apology. Instead, I was asked to send photos and return the incorrect item before they would process a refund, despite the mistake being entirely on their side.
Now, with my latest order, I paid extra for express delivery. I was later informed that delivery could not happen due to the storm, which I understand. However, there was no acknowledgement that the express delivery fee should obviously be refunded.
I then clearly requested that the order still be delivered, but that the express delivery fee be refunded to my original payment method. Despite this being straightforward, I received another email asking me to clarify whether I wanted to cancel the entire order or only refund the express delivery fee.
At this point, the issue is not the storm, it’s the poor communication, lack of accountability, and the amount of unnecessary back-and-forth required to resolve simple customer service matters.
Very disappointing from a company I’ve supported for years.
Best regards,
Best regards,
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