NE
Natasha E
Active since Feb 2012
17
Reviews
0
Industries
Reviews
17 reviews2 months ago
Unprofessional Conduct and Pressure Tactics
We recently engaged with a Chaz Everitt agent (working for Ceiprop Cape (Pty) Ltd t/a Chas Everitt Cape Town North) regarding a property purchase. Our experience was deeply disappointing and raises serious concerns about professional standards. We made an offer at full asking price, had bond pre-approval, and had a 40% deposit available to pay immediately. Despite being ideal buyers, we were treated dismissively for conducting proper due diligence. The agent submitted an Offer to Purchase template for us to sign. After spending several hours carefully reviewing the document, we identified numerous errors and concerning clauses, including an incorrect ERF number, non-standard payment terms that deviated from industry practice, and missing safety certificate requirements. When we provided detailed feedback on these issues, the agent called to thank us for catching the ERF error - which he admitted was his mistake and that he "had to go fix on ALL the contracts" he'd sent to other potential buyers. Despite acknowledging his errors and our time spent identifying them, the agent then responded to our comprehensive list of material concerns by claiming our offer had "expired" and stating he had "8 very good candidates" - a transparent pressure tactic designed to force us into signing a flawed contract without proper amendments. Our concerns included: - Contradictory information about the property's tenancy status - agent confirmed verbally that there was no tenant, but the contract stated the property was subject to existing tenancy with lease obligations transferring to the buyer. - Deposit required before bond approval, while the seller retained the right to accept competing offers (non-standard and high-risk for buyers) - Bond payment "within 14 days of acceptance" (banks only disburse funds on registration day, making this clause impossible to fulfil). - Missing information related to the safety certificates and compliance documentation. - Overly punitive default clauses that would risk forfeiting our full deposit if we could not meet non-standard contractual requirements. All of this back-and-forth transpired over just two days, demonstrating the extreme urgency he placed on us to sign a flawed document. Any competent agent should welcome buyers who conduct proper due diligence. Instead, we were met with dismissiveness and artificial pressure. This approach protects neither buyer nor seller and suggests the agent prioritises a quick commission over professional responsibility. We strongly advise prospective buyers to: Have all contracts reviewed by an attorney before signing. Insist on written answers to all questions. Not be pressured by claims of competing offers. Ensure all verbal promises are reflected in the written contract. Professionalism means addressing legitimate concerns, not dismissing careful buyers who refuse to sign flawed contracts.
0 replies
2 months ago
Unprofessional Conduct and Pressure Tactics
We recently engaged with a Chaz Everitt (Bellville, Cape Town) agent regarding a property purchase. Our experience was deeply disappointing and raises serious concerns about professional standards. We made an offer at full asking price, had bond pre-approval, and had a 40% deposit available to pay immediately. Despite being ideal buyers, we were treated dismissively for conducting proper due diligence. The agent submitted an Offer to Purchase template for us to sign. After spending several hours carefully reviewing the document, we identified numerous errors and concerning clauses, including an incorrect ERF number, non-standard payment terms that deviated from industry practice, and missing safety certificate requirements. When we provided detailed feedback on these issues, the agent called to thank us for catching the ERF error - which he admitted was his mistake and that he "had to go fix on ALL the contracts" he'd sent to other potential buyers. Despite acknowledging his errors and our time spent identifying them, the agent then responded to our comprehensive list of material concerns by claiming our offer had "expired" and stating he had "8 very good candidates" - a transparent pressure tactic designed to force us into signing a flawed contract without proper amendments. Key Issues: Template errors affecting multiple clients: The agent was circulating contracts with the wrong ERF number to multiple potential buyers. Refusal to address legitimate concerns: Rather than addressing contractual issues (deposit payment timing, non-standard bond disbur*****t clauses, tenancy status discrepancies), he attempted to create false urgency. Pressure tactics: Using phantom competing offers to rush buyers into legally binding contracts without proper due diligence. Unprofessional communication: Switching from thanking us for catching errors to dismissing our valid concerns within days. Our concerns included: Deposit required before bond approval (non-standard). Bond payment "within 14 days of acceptance" (banks only disburse on registration day). Contradictory information about the property's tenancy status where he confirmed verbally that there was no tenant, but the contract made mention of a tenant and the lease being the buyer's responsibility. Missing safety certificates and compliance documentation. Overly punitive default clauses that would risk us losing our full deposit (essentially our life savings). Any competent agent should welcome buyers who conduct proper due diligence. Instead, we were met with dismissiveness and artificial pressure. This approach protects neither buyer nor seller and suggests the agent prioritises a quick commission over professional responsibility. We strongly advise prospective buyers to: Have all contracts reviewed by an attorney before signing. Insist on written answers to all questions. Not be pressured by claims of competing offers. Ensure all verbal promises are reflected in the written contract. Professionalism means addressing legitimate concerns, not dismissing careful buyers who refuse to sign flawed contracts.
0 replies
9 months ago
Their automated bot responses can get you into legal trouble
I paid for the Smart Package and submitted all my details well before tax season started. Then, without my consent, my legal and tax status was changed to "Foreign National." I'm a South African citizen and have never lived or worked outside the country. To edit my return, I needed to pay again to "upgrade" from the "Smart package" to the "Smart package". I have not heard anything from TaxTim on my refund. To resolve the citizenship issue (which I am unconvinced was not caused by them), TaxTim now wants me to pay an extra R300 just to message them "three more times". Their follow up support has been virtually non-existent. In one update, I was advised by TaxTim support to register as a foreign national, despite clearly stating that I am a South African citizen who has never lived or worked abroad. This raised serious concerns for me, as it would have meant submitting false information to SARS. I believe this advice was not only inappropriate, but potentially misleading from a tax compliance standpoint. After no further helpful responses from them, I accessed the return they filed on my behalf, and it's full of errors and contradictions that do not match the information I submitted. This is my fifth year using TaxTim, and I've never experienced service this poor before. They have no phone line or direct e-mail address. I am not able to pay to message them via their Helpdesk, and unable to delete their botched ITR12 from my e-filing profile. I tried reaching out to them via social media and received a bot response to inform me that they do not respond to social media queries. So I am having to resort to this. I am sure that this will fall on deaf ears as well. Hopefully it will help to warn future users.
53 replies
9 months ago
They recommended that I commit tax *****
I paid for the Smart Package and submitted all my details well before tax season started. Then, without my consent, my legal and tax status was changed to "Foreign National." I'm a South African citizen and have never lived or worked outside the country. To edit my return, I needed to pay again to "upgrade" from the "Smart package" to the "Smart package". I have not heard anything from TaxTim on my refund. To resolve the citizenship issue (which I am unconvinced was not caused by them), TaxTim now wants me to pay an extra R300 just to message them "three more times". Their support has been virtually non-existent, and they've even suggested I register as a foreign national to get the issue resolved, something that is factually incorrect and inappropriate in my case, and constitutes as *****, as they are encouraging me to misrepresent my tax status to SARS. I accessed the return they filed on my behalf, and it's full of errors and contradictions that do not match the information I submitted. This is my fifth year using TaxTim, and I've never experienced service this poor before. They have no phone line or direct e-mail address. I am not able to pay to message them via their Helpdesk, and unable to delete their botched ITR12 from my e-filing profile. I tried reaching out to them via social media and received a bot response to inform me that they do not respond to social media queries. So I am having to resort to this. I am sure that this will fall on deaf ears as well. Hopefully it will help to warn future users.
0 replies
9 months ago
Excellent after sales experience
We didn't inspect our table in-store when we picked it up, and upon unboxing it at home, we discovered several defects. We contacted customer service, who responded quickly and asked us to return the item to the store. When we arrived, the staff immediately assisted us and unpacked two replacement tables for us to choose from. The entire team was accommodating and helpful throughout the process. This excellent service aligns with our previous experiences at Decofurn, where we've made several purchases over the years. And we will certainly return in future. Thank you for excellent service.
0 replies
9 months ago
AVOID THIS DISGUSTING COMPANY
IT SHOULD BE POSSIBLE TO GIVE ZERO STARS. THOUGH IT DOESN'T SEEM TO MATTER AS THIS COMPANY COULDN'T CARE LESS ABOUT THE CUSTOMER'S EXPERIENCE. ORDERED FROM MRP HOME ONLINE AND TWICE THE ORDER HAS ARRIVED WITH ITEMS MISSING AND THE REMAINING ITEMS UNWRAPPED AND FILTHY. DISGUSTING SERVICE CONSIDERING THAT YOU WON'T HAVE YOUR DELIVERY FEE REFUNDED AND THAT YOU HAVE TO GO ALL THE WAY TO A STORE TO RETURN THE FILTHY ITEMS WHICH DID ARRIVE. APPALLING WHAT MR PRICE HAS BECOME.
53 replies
19 months ago
**** company. Avoid.
Order from Absolute Pets nearly two weeks ago, spent over R1000 and nothing has been delivered. Customer service is non-existant. AVOID.
0 replies
25 months ago
Do not purchase their defective products
The expensive Xiaomi Mi Lamp I purchased from Syntech (via Yuppiechef) stopped working just a few days after the warranty expired. Both Yuppiechef and their disgusting supplier Syntech, wasted my time by having me package up the device and deliver it to their Canal Walk branch, only for it to be returned to me in the same condition, in my own packaging, 3 months later. I had offered to pay for repairs as the warranty had just expired - even though I should not have, as a lamp worth R1000 should keep working for longer than one year. But despite this, I received the following disgusting, unintelligible response from the supplier: "The following repairs were carried out on the machine: No repairs were done - The technicians advised that the unit is out of warranty and not feasible to repair" On top of this, I was told by their customer services department that a new item had been shipped as a replacement "in good faith", only to find that it was exactly the same defective product I had returned. This company offers no after-sales support and hides behind brief warranties that they have no intention of honouring. AVOID AT ALL COSTS
0 replies
25 months ago
Don't purchase Xiaomi products from Syntech or Yuppiechef
The expensive Xiaomi Mi Lamp I purchased from them stopped working just a few days after the warranty expired. Both Yuppiechef and their disgusting supplier Syntech, wasted my time by having me package up the device and deliver it to their Canal Walk branch, only for it to be returned to me in the same condition, in my own packaging, 3 months later. I had offered to pay for repairs as the warranty had just expired, even though I should not have as a lamp worth R1000 should keep working for longer than one year. But despite this, I received the following disgusting, unintelligible response from the supplier: "The following repairs were carried out on the machine: No repairs were done - The technicians advised that the unit is out of warranty and not feasible to repair" On top of this, I was told by their customer services department that a new item had been shipped as a replacement "in good faith", only to find that it was exactly the same defective product I had returned. I've been a Yuppiechef customer since 2011 and have never experienced such disgusting, disrespectful and dishonest service from them. It's really sad to see how the brand has deteriorated since the Mr Price acquisition. I won't buy another product from Yuppiechef or Xiaomi again.
0 replies
25 months ago
Don't purchase Xiaomi products from Yuppiechef/ Syntech
I purchased a Xiaomi Mi Bedside lamp from Yuppiechef, which cost almost R1000, expecting it to continue to function for longer than a year. A week after the 1-year warranty ended, the lamp stopped working. I contacted Yuppiechef, who provided the contact details for the supplier (Syntech). The supplier was not willing to assist, even though I offered to pay for the repairs. Having no further recourse, I left a review on the Yuppiechef website. The customer service department then contacted me, and even though I queried the fact that the product was out of warranty, I was encouraged to log a return. I carefully boxed up the item and returned it to the Canal Walk store. A few weeks later I was told to collect the item with a note: "The following repairs were carried out on the machine: No repairs were done - The technicians advised that the unit is out of warranty and not feasible to repair". I've been a Yuppiechef customer since 2011. But after this incident I won't purchase from Yuppiechef or Xiaomi again.
0 replies
Review Distribution
5 Star
1 (5.882352941176471%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
5 (29.41176470588235%)
1 Star
11 (64.70588235294117%)