TaxTim
Claimed Business
AI Review Summary
Based on recent customer reviews, TaxTim receives strong praise for its easy, step-by-step guided tax return process that simplifies filing for everyday South Africans. Satisfied users highlight how quickly returns can be completed and how the platform flags deductions and errors. However, a significant number of customers report severe frustration with non-existent customer support, unanswered queries lasting weeks, payment issues where accounts still show unpaid after being debited, and system errors blocking submission. Several reviewers feel trapped, unable to reach a human via phone, email, or social media, leaving paying customers without recourse.
Performance(last 12 months):
0Trustindex Rating
#69Ranked In Financial Services
111h 40mReply Time
5 NPSLikely
Replied to 30% of negative reviews
Reply time on negative reviews: 111 hours 40 min
TrustIndex
0
Ranking
#69
in Financial Services
Avg Reply
111h 40m
NPS Score
5
Recommended: Likely
Replied to 30% of negative reviews
Reply time on negative reviews: 111 hours 40 min
Review Distribution
2.4|56 Reviews
May '25 - Apr '26
5(30.9%)
4(3.6%)
3(0%)
2(9.1%)
1(56.4%)
5(30.9%)
4(3.6%)
3(0%)
2(9.1%)
1(56.4%)
Frequently Asked Questions About TaxTim
Based on recent customer reviews, TaxTim receives strong praise for its easy, step-by-step guided tax return process that simplifies filing for everyday South Africans. Satisfied users highlight how quickly returns can be completed and how the platform flags deductions and errors. However, a significant number of customers report severe frustration with non-existent customer support, unanswered queries lasting weeks, payment issues where accounts still show unpaid after being debited, and system errors blocking submission. Several reviewers feel trapped, unable to reach a human via phone, email, or social media, leaving paying customers without recourse.
TaxTim has a TrustIndex of 0 out of 10 on Hellopeter, based on 56 reviews in the last 12 months. They reply to 30% of negative reviews, typically within 111 hours 40 min. Hellopeter has tracked TaxTim across 553 total reviews. How is the TrustIndex calculated? →
Recent reviews (56)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceLW
Lisa W
1 reviews | Active since Jan 2020
16 Feb 2026, 08:51
Paid but can’t access to complete my tax returns.
I paid R685 on the 10th Feb, and been debited from my bank account. However when I log in I’m still asked for payment. When I go to your help centre I’m Asked for payment again. I need assistance ASAP!
Helpful (0)
|Replies (0)LW
Lisa W
1 reviews | Active since Jan 2020
16 Feb 2026, 08:51
Paid but can’t access to complete my tax returns.
I paid R685 on the 10th Feb, and been debited from my bank account. However when I log in I’m still asked for payment. When I go to your help centre I’m Asked for payment again. I need assistance ASAP!
0
Replies (0)BL
Britt L
1 reviews | Active since Jan 2020
10 Feb 2026, 07:49
Zero help, Zero personalized assistance, no value for money
Zero response to emails. I paid for a service that I thought would help - no opportunity to ask or answer questions. No response since yesterday - no way to get a refund. Zero clarity for process and no questions to get the process done properly. Useless. I want a refund.
Helpful (0)
|Replies (0)BL
Britt L
1 reviews | Active since Jan 2020
10 Feb 2026, 07:49
Zero help, Zero personalized assistance, no value for money
Zero response to emails. I paid for a service that I thought would help - no opportunity to ask or answer questions. No response since yesterday - no way to get a refund. Zero clarity for process and no questions to get the process done properly. Useless. I want a refund.
0
Replies (0)MA
Mark A
1 reviews | Active since Jan 2020
9 Feb 2026, 10:14
Poor service from TaxTim
I registered a query on the TaxTim site nearly a month ago, and received an automated reply that I would receive response within 48 hours. I have followed up on 3 occasions, and its now nearly a month since my query!!! Super frustrating, as they don't have any other means of communication with customers.
Helpful (0)
|Replies (0)MA
Mark A
1 reviews | Active since Jan 2020
9 Feb 2026, 10:14
Poor service from TaxTim
I registered a query on the TaxTim site nearly a month ago, and received an automated reply that I would receive response within 48 hours. I have followed up on 3 occasions, and its now nearly a month since my query!!! Super frustrating, as they don't have any other means of communication with customers.
0
Replies (0)SS
Susan S
1 reviews | Active since Jan 2020
4 Feb 2026, 09:02
System failure and no response from TaxTim
In the middle of January 2026, I filled in all the details for my tax return. Paid the fee and then when I tried to submit there was a system error. I messaged TaxTim on the 26th of January and a couple of times after that and have received no response. And the problem still persists.
Helpful (0)
|Replies (0)SS
Susan S
1 reviews | Active since Jan 2020
4 Feb 2026, 09:02
System failure and no response from TaxTim
In the middle of January 2026, I filled in all the details for my tax return. Paid the fee and then when I tried to submit there was a system error. I messaged TaxTim on the 26th of January and a couple of times after that and have received no response. And the problem still persists.
0
Replies (0)SC
Sanet C
1 reviews | Active since Jan 2020
2 Feb 2026, 11:31
Not able to access "Help" Feature
I am a new user, and have already made payment for an Ultra Package - my IRP5 data has imported successfully. I am halfway through capturing the details, but am having issues with a specific Source Code. When clicking on Help, I can't find an explanation for my specific problem. I then have the option to ask a specific question, but as soon as I select the Tax Year that I want to ask a question about, the Query screen takes me back to the Payment page - I cannot get to a point where I can submit my "IT glitch" or ask for help. There is nowhere for me to get support about this issue, also tried Facebook Messenger. Money down the drain, and nowhere closer to submitting my return. There is also nowhere for me to verify whether there was perhaps an issue with my payment, or anywhere where I can see to which year / return the payment has been allocated, or an option to "move" a payment to another tax year, if I accidentally started on the wrong one.
Helpful (0)
|Replies (0)SC
Sanet C
1 reviews | Active since Jan 2020
2 Feb 2026, 11:31
Not able to access "Help" Feature
I am a new user, and have already made payment for an Ultra Package - my IRP5 data has imported successfully. I am halfway through capturing the details, but am having issues with a specific Source Code. When clicking on Help, I can't find an explanation for my specific problem. I then have the option to ask a specific question, but as soon as I select the Tax Year that I want to ask a question about, the Query screen takes me back to the Payment page - I cannot get to a point where I can submit my "IT glitch" or ask for help. There is nowhere for me to get support about this issue, also tried Facebook Messenger. Money down the drain, and nowhere closer to submitting my return. There is also nowhere for me to verify whether there was perhaps an issue with my payment, or anywhere where I can see to which year / return the payment has been allocated, or an option to "move" a payment to another tax year, if I accidentally started on the wrong one.
0
Replies (0)JB
John B
1 reviews | Active since Jan 2020
19 Jan 2026, 07:40
TaxTim convert
I thought we'd gotten off to a rocky start trying to get TaxTim take over my SARS profile but once this was confirmed, the process was comprehensive and relatively painless. My tax return has always been late, hopefully now I'll be on top of things going forward!
Helpful (0)
|Replies (0)JB
John B
1 reviews | Active since Jan 2020
19 Jan 2026, 07:40
TaxTim convert
I thought we'd gotten off to a rocky start trying to get TaxTim take over my SARS profile but once this was confirmed, the process was comprehensive and relatively painless. My tax return has always been late, hopefully now I'll be on top of things going forward!
0
Replies (0)GVDM
GERHARDUS VAN DER MERWE
1 reviews | Active since Jan 2020
20 Nov 2025, 06:11
Bad Experience
Good concept but absolute no customer service. I have paid for the premium package. Was informed that I need to complete a spesific form. No help to get the form. No contact details. Website form where you can ask a question does not work. I want my money back.
Helpful (0)
|Replies (0)GVDM
GERHARDUS VAN DER MERWE
1 reviews | Active since Jan 2020
20 Nov 2025, 06:11
Bad Experience
Good concept but absolute no customer service. I have paid for the premium package. Was informed that I need to complete a spesific form. No help to get the form. No contact details. Website form where you can ask a question does not work. I want my money back.
0
Replies (0)A