Active since Oct 2016
6
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6 reviews5 months ago
Great Service
Tax makes me anxious, but filing with TaxTim was very simple. I registered, answered the questions, and submitted. Way easier than trying to figure out how to do it myself!
0 replies
15 months ago
Erroneously Returned to Depot
My package was returned to the depot, even though I've been home all day, waiting for the delivery. They didn't even bother leaving it at the complex's concierge.
0 replies
19 months ago
Gross Overcharging
I live in a new Balwin development, and I recharged my account with R350 prior to going away for a long weekend; I made sure that all appliances were turned off prior to leaving, except for my fridge (A Defy eco model). A day after I recharged, I received a "low credit" notification, and upon further investigation, the R350 I had purchased the previous day was already used up... HOW?! I live alone, and there is no possible way that a single fridge could use up R350's worth of electricity in a day. This has happened multiple times, and I now routinely spend between R1200 - R1700 per month on electricity, which stands in stark contrast to the maybe R600 I used to spend per month on prepaid electricity in my previous flat. Something is definitely wrong here, and needs to be investigated.
53 replies
39 months ago
Terrible Customer Service - Card Inquiry Abruptly Ended
I was informed that my new card was delivered to the Sea Point branch, which is currently still under construction, so I contacted FNB via their app to confirm the branch and see if my card wasn’t maybe redirected to another branch in the area. I was greeted by Janine, who checked the status and confirmed that it was indeed delivered to the Sea Point branch, and that I needed to speak to Brenda Bullough, which made no sense considering that the branch is currently under construction with “Opening soon” plastered all over the storefront. I had to point this out twice, and was eventually told to just go back next week. I then asked for Janine to confirm the branch’s street address, and her response was to abruptly end the chat session. She clearly had better things to do than assist clients, as I was the 1 of 1 in the card query queue; the chat lasted maybe 5mins. I’ve banked with FNB my entire life, but this is the last straw, their customer service has degraded rapidly and is beyond pathetic at this point, dare I say downright unpleasant. I’ll be moving my banking elsewhere, and would not recommend anyone make use of them, it is NOT worth it in any sense.
132 replies
41 months ago
Frauds - Took My Money But Delivered Nothing
I decided to treat my parents to a new 3 seater couch, so I purchased one on the 27th of November, along with one other, much smaller, item. When delivery day came, my parents took the day off to be home to receive it, but no one arrived. I queried their helpdesk the following day, and was told that they are experiencing delivery delays and it would be delivered shortly, which is completely understandable considering the time of year. The delivery day came and went, again, with no couch being delivered. I then sent a second helpdesk query, and got the same excuse and promise with a new delivery day. They failed to deliver once again, so my parents took it upon themselves to go in to their warehouse today to find out why more than two weeks have passed since the order was placed and no couch had been delivered. An employee checked the order number and remarked that it had been delivered, which is news to my parents since their living room has been empty since the original delivery date. Apparently, someone at Takealot took it upon themselves to mark the order as completed, even though it had most certainly not been fulfilled, and to add insult to injury, they remarked that they had tracked down the couch which had been transferred and currently resides at the Cape Town warehouse, but cannot be moved because they "do not have big enough trucks", which is odd considering that they somehow managed to transfer it there from its original location. They advised that I request a refund, and re-order, which also makes no sense if they do not have the ability to actually deliver the item, not to mention that I bought it on sale which no doubt will not be taken into account if I were to go this route. Long story short, Takealot took my money, then marked my order as delivered without having actually delivered anything, which is fraud, plain and simple. I've tried getting in touch with them to resolve the matter, but have yet to receive a reply.
132 replies
116 months ago
Extremely poor and dishonest service, that caused thousands of rands of damage.
<p>I took my car in to Glasfit's Cape Town branch earlier this week, to get my front passenger side window replaced, after an attempted break in.</p> <p> </p> <p>I called ahead at around 10AM on Wednesday, and spoke to Raafik, who seemed pleasant and capable.</p> <p> </p> <p>After explaining my situation and receiving a verbal quote, I drove through and dropped off my car, at which point I was told that it would take about two hours to complete, so I got an Uber back to work.</p> <p> </p> <p>That same day, after waiting multiple hours to receive some sort of communication, that never came, I called in at around 16:30 and was told that my car was ready, so I Ubered back and was told that a new technician had worked on my vehicle, and had damaged the beading on the door, so they had ordered replacement beading, which they were in the process of applying, only to realise that they had gotten the beading for the drivers side, so they put back the damaged beading, and arranged to come to my workplace to install the correct beading the next morning.</p> <p> </p> <p>Later that evening, upon arriving home, I inspected the car more thouraghly, and realised that the tint they had applied was considerably darker than the tint on my other windows, and that the inner door panel was not fitted correctly, as there was a massive gap between the door and the top right edge of the panel, and just when I thought it couldn't get worse, as I closed the door, I heard broken glass slushing around inside my door.</p> <p> </p> <p>The next morning, after a different technician arrived to install the replacement beading, I highlighted these issues, and asked him to relay this to management, which he did. I then called in, and spoke to Raafik once more, at which time he apologized and said that I should bring the vehicle in, so that they can sort out the remaining problems, which I did just after ending the phone call.</p> <p> </p> <p>Upon arriving and demonstrating the issues one after another, and debating the colour of the tinted window, which they finally conceded was the wrong tint, they promised to rectify all of the highlighted issues, and let me know once my car was ready for pick up, so I Ubered back to work. </p> <p> </p> <p>Again, I did not receive any kind of communication, so again I called back around 16:30, at which time Raafik stated that my car was ready, so I Ubered back for the 4th time, only to find that the door panel had not been fixed, and that there was still glass in my door, the only thing they managed to get right was the tint, which they say they outsource.</p> <p> </p> <p>At this point I was quite upset, and they were not helping the situation by trying to bull**** their way out of it, telling me that it was impossible to get to the glass shards, and that there was nothing wrong with the panel, but upon opening the drivers side door, one could clearly see that they do not match, and that they had ****ed it up royally. </p> <p> </p> <p>Raafik said that he would have to speak to his manager, and that he would call me back the next morning, to arrange something, which never happened. Shocker there.</p> <p> </p> <p>Again, after inspecting the door once more upon arriving home, I realised that they had tried gluing the door panel to the door with silicon, due to them having snapped off the clips inside the panel, which they were blatantly trying to hide, so I decided to visit my brother in law who is a s****ed ATM technician, to get his opinion, and to see if we could try get the glass out ourselves.</p> <p> </p> <p>Upon arriving, we carefully removed the door panel, revealing the extent to which they had botched up this simple replacement. They had damaged numerous clip mounts, and in the case of the top right clip that is suppose to secure the panel snuggly to the frame, completely broken it off, which explains the silicon, and proves that they would rather try to implement a sly quick fix, than do the job correctly. </p> <p> </p> <p> </p> <p>My brother in law and I were able to vacuum out the glass shards quite easily, and took the damaged panel to VW to get a quote on a replacement, as the current one cannot be fixed.</p> <p> </p> <p>A simple window replacement that should have cost me around +-R1500, will now cost me over R5000, to repair the damage that these so called professionals have caused.</p> <p> </p> <p>I am extremely dissapointed with the level of service I received from Glasfit in Cape Town, as they are clearly not capable, and would rather try bull**** their way out of a problem, than own up to it and make sure that it gets fixed properly. </p>
210 replies
Review Distribution
5 Star
1 (16.666666666666668%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
5 (83.33333333333333%)