Remote Metering Solutions (RMS)
Verified Business
|1|15 Reviews (last 12 months)|Responds in 112h 18m
Remote Metering Solutions (RMS)
Verified Business
|1
15 Reviews (last 12 months)
Responds in 112h 18m
AI Review Summary
Based on recent customer reviews, Remote Metering Solutions (RMS) is facing significant dissatisfaction from residents in complexes where it manages prepaid electricity. Customers consistently mention unexplained back-billing, payments that fail to allocate to their wallets, and meter readings they perceive as inflated or inconsistent. A recurring theme is unresponsive support across the call centre and WhatsApp channels, with agents reportedly repeating scripted timelines without resolving issues. Many reviewers describe feeling powerless when service is disconnected despite topping up, and express distrust toward the billing logic and finance escalation process.
Performance(last 12 months):
Trustindex Rating
2.3Ranked In Utilities
#15Reply Time
112h 18mReplied to 73% of negative reviews
Reply time on negative reviews: 112h 18m
TrustIndex
2.3
Ranking
#15
in Utilities
Reply Time
112h 18m
Replied to 73% of negative reviews
Reply time on negative reviews: 112h 18m
Frequently Asked Questions About Remote Metering Solutions (RMS)
Recent reviews (15)
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