NM
Nomthandazo M
Active since Feb 2024
3
Reviews
0
Industries
Reviews
3 reviews1 month ago
Horrible Experience
If I could give a negative number as the review I would. This is by far the worst customer service I have ever experienced in my entire existence. I have been calling the call centre for two full days, and each agent I speak to tells me the same thing. They say that the issue has been fixed and I should check in 20 minutes. I received this feedback consistently for two full days. I am absolutely appalled by the lack of knowledge and most importantly care that is displayed by the agents. The WhatsApp line is unattended, the SLA is 4 hours, but no one responds even after 8 hours of waiting and consistently asking for feedback. It is honestly shameful. It has been two days now that I have spent without power, I loaded R500 into the wallet after onboarding, and even with all my money paid to them, I have no power in my unit. If you’re a customer, considering whether you should sign up with them or not, I would advise you not to. I haven’t even experienced the actual process but this upfront interaction is enough for me to decide that I never want to deal with them ever again.
0 replies
8 months ago
Horrible Service
I am actually so disappointed in the service I have received from Mweb. I have been paying for 25Mbps but my speed is only 5Mbps at best, today it’s even 2.5Mbps. None of their support agents are helpful on any of their channels. I have been speaking to agents on WhatsApp and they are not helping, even on their chat app. I am going to cancel and move to another provider. They are only helpful at Sales stage, after that you will be on your own. I am so disappointed.
0 replies
26 months ago
Horrible Support
This is worst fibre company I have ever worked with. The router they gave me turns itself off every 10 minutes. I contacted support 5 days ago and they’re telling me everything is ok on their side. I regret getting MetroFibre. Their support service is the poorest I’ve ever experienced.
58 replies
Review Distribution
5 Star
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4 Star
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3 Star
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2 Star
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1 Star
3 (100%)