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Tee V
Active since Sep 2024
4
Reviews
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Reviews
4 reviews2 months ago
BAD SERVICES
Good morning, I am writing this complaint with great disappointment. There is a staff member by the name of Thabo at Sasol Circle Centre who appears to be the manager. Unfortunately, he has been very rude and has shown a lack of respect toward customers(me in particular) As a regular and loyal customer, I am extremely unhappy with this experience. Due to his attitude and arrogance, I have decided not to return to Sasol Circle Centre. I trust that this matter will be addressed appropriately.
53 replies
3 months ago
POOR AND INCORRECT BILLING
I am extremely frustrated with the remote metering system. Today, when I logged into the app, I saw that my balance was -R1,800. When I contacted customer support, I was told that I am being back-billed because their data system was not working. As a result, they claim I was not billed for five months and now need to top up my account before they can reconnect my service. This explanation does not make sense. During that period, the app showed my daily usage, and money was being deducted regularly. I therefore do not understand how I could suddenly be back-billed for five months. I will not pay the R1,800. It is not my responsibility to cover costs caused by their system failure. They need to resolve this issue on their side without playing mind games with customers.
56 replies
13 months ago
Efficiency
Assupol is really not efficient because I did a claim via portal on the 20th of March 2025 till today I am still waiting for my funds. We are advised to use their portal as it is quick but there is no such.
1 reply
19 months ago
BAD CUSTOMER SERVICE
Assupol life is really a NONSENSE insurance company, I have never came such across bad customer service!!!!!!!I actually regret taking a policy with Assupol. My money went missing and nobody cares to resolve my issue, they just take you from pillar to post when you call their nonsense call center.
53 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
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2 Star
0 (0%)
1 Star
4 (100%)