BV
Brandon R
Active since May 2013
22
Reviews
0
Industries
Reviews
22 reviews3 months ago
Poor Service!
This might hands down be one of the most frustrating businesses to work with. Poor customer service. I have much more to say, but don't want to expend any further energy.
56 replies
42 months ago
I had a policy check call with Trystan Dunbar
I had a policy check call with Trystan Dunbar. Really friendly and confident over the phone. I mentioned to him that no one had come back to me with a tracker installation issue, and an SMS to resolve it was promptly sent. Absolutely incredibly friendly service that makes me a very happy Dotsure client!
133 replies
66 months ago
Utterly SHOCKING service - 3 months for a replacement unit
In a follow up to my replacement unit (which is now ongoing for 3 months now), I was informed by Katie that they had (after months of me waiting for a replacement unit for my TV) found a suitable option. Of course I was happy enough to just go for it considering how long the issue has gone on for. Katie called me on Friday 23 October to inform me. On the phone, I mentioned to her that I am willing to take the device but that she should confirm the model number, so that I know I won't be taking on a model that's older than the one I exchanged. Katie never got back to me. I then called back on Friday 30 October, only for the Atheana to tell me that the TV they had found was given to someone else. This ENTIRE process has become THOROUGHLY annoying. It would have taken a simple phone call for Katie to call the warehouse to check the model number, so why did I need to follow up again!? I have now been without a TV for 3 months now, and at this point Teljoy shouldn't make someone wait THIS long for a replacement unit.
53 replies
68 months ago
One hand not knowing what the other is doing
I've been a Teljoy customer for about 7 years now. I recently had a TV taken in for repairs that was within HiSense's warranty period (and a little outside of Teljoy's contract period, though for some reason Teljoy wanted to manage this process instead). I was told - after several callbacks and emails with an Aladdin Electronics repair company and Teljoy's technical department - that I needed to pay R1100-ish over 6 months for a replacement unit. This indicates to me that Teljoy has committed itself to this replacement even after my contract for that unit had ended. I replied to the person I was dealing with, Atheana. Okay, that's fair, I can deal with that. Fast-foward almost one-month later and a woman named Katie (who I have been liaising with on and off again, and who previously mentioned the replacement doesn't cover impact damage though suddenly 180'd and allowed it) calls back saying the price of the replacement unit is now R5000-ish? I mean, this is a CLASSIC CASE of one hand not knowing what the other is doing. I have been waiting a month for stock of the replacement unit with very little feedback from this Katie person or Atheana who I have been dealing with frequently as well. As a customer who has been with Teljoy for 7 years having a repair done for the first time since (with multiple telephone lines being crossed and misinformation everywhere), this has been a pretty annoying experience.
53 replies
92 months ago
R3200 down and told to wait 72 working hours for refund.
I logged a case with Telkom where you guys erroneously deducted R3200+ from my bank account. ( ********** 5) Today I called the billing department who told me that the case is closed and I should be refunded. I initially brought this to the attention of Telkom on 2 November, and 18 days later the case is solved but I have no refund. On the call, the customer care specialist said they would have to log A NEW CASE to get the refund done and this will take 72 working hours - the same amount of time to bring the initial case to light, where it took considerably longer. You guys took my money from me and now expect me to wait another 18 days just to get it back? R3200 is a lot of money and since the billing error was on your side why should I have to wait such a long time to get my money back? I expect this to expedited.
105 replies
94 months ago
6mbps Speeds. 20mbps Billing.
I have been paying for a 20mb line from Telkom for the last 6 weeks or so - and still paying for that 20mb line. However I have barely been getting 6mbps. After several faults being logged, I got a call from OpenServe who confirmed the problem has been sorted out, only it wasn't and the lady on the other end noticed my line was synced to 5mbps. This has always been 20mbps for the last two years and every time a technician gets sent out to 'fix'the problem, but I am STILL getting 6mbps. VOX, my ISP, has done checks on their side and they can confirm that it's just on Telkom's side. Why am I paying the full amount for a service that's running at 30% of the capacity? That's not fair, considering for the last 6 weeks I have been getting a subpar service. Refs: 111CWZ140618 and 157CWZ300718
53 replies
98 months ago
Cap Use UNTRACKABLE!
I purchased a 50GB LTE-A deal with Mweb, and was happy with the sign-up and delivery and the speeds were great. However, I am HIGHLY ANNOYED with the experience I received over the last 24 hours. I spent the better part of last night and this morning trying to figure out why I can't connect to the internet. Called Mweb this morning, spent 20 minutes on the line only for the guy to tell me to reset my router and wait an hour. Did that. Still not working. Called again, spoke to a different guy who told me that my cap was all used up. Uhm - - firstly, I'm extra annoyed because as a new capped user I was quite anal about checking up on my use. And even today, it reads as being 41% used. The guy over the phone then says that the data tracking is not working. HOW does that help a CAPPED USER who is supposed to monitor their use? Why is there nothing on the website stating that there is an issue with the tracking? Why was there no SMS notification sent regarding this issue? Why was I not sent timely SMSs to inform me that I was at 50% use and 30% use etc? I've been going relatively insane with the internet use under the assumption my data was all okay, only to be sold a booster buy the guy to add on to my account, which I will now be billed for. I left Mweb back in 2014 because of a poor experience and having returned in 2018 this new experience leaves a sour taste in my mouth. Data use tracking is CRITICAL for a capped user, and for Mweb to not inform of a broken service is disappointing and I do expect some sort of compensation for this.
53 replies
113 months ago
Prepaid Airtime on Contract
<p>What is the proper definition of "prepaid airtime"?
112 replies
115 months ago
Poor Billing
<p>Last month, I complained that my Telkom account was unusually high and it was explained to me that Telkom opted me in for something without my knowledge. I spoke to Cleo who explained that my debit information will be amended to R374.01, which came off my account. Now, this morning I receive an SMS from my bank informing me of an incoming debit from Telkom for R1,138.36. I have no idea WHERE this number comes from, and the only debit I should be getting is on 1 December in the amount of R499, with perhaps a little extra if I bought data. But not R1,138 - that is the most random number I have ever seen! <br /><br />I've had it up to here with Telkom, and my upgrade is scheduled for 5 December, but I am seriously reconsidering. </p>
56 replies
116 months ago
Spend Limit/Billing/Facebook Post deleted
<p>Okay, Telkom, you guys already have a ridiculous track record. On 30 September I posted a complaint on your Facebook wall. Basically, I discovered that my spend limit was being used for calls and data beyond the standard 100 miniutes and 1GB assigned to me for my contract. Then I remember purchasing data as well. This has NEVER happened before. Whenever I had no minutes or data, I was told I could not proceed with a call or internet use. Except this time, it just used my spend limit. That was on 30 September. I have left countless Facebook inboxes only to be told I'd be contacted, nothing. Today, I inboxed again and the person had no idea what I was talking about. Checking my activity log, my query was also deleted from your timeline. On top of all this, you guys debited me my contract fee + the spend limit I HAD NO IDEA I WAS USING. I'm shocked at the type of service you give. No one to follow up on a query almost two weeks old. </p>
53 replies
Review Distribution
5 Star
3 (13.636363636363637%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
8 (36.36363636363637%)
1 Star
11 (50%)