Review ofFaithful To Nature
Faithful To Nature
4.3|92 reviews
RG
Rosy G
1 reviews | Active since Member
05 Mar 2026, 06:53
Love the Products, But the Courier is Pushing Me Away
I genuinely love the products from Faithful to Nature. The quality, the values behind the brand, and the variety of natural products available are exactly why I have continued to support this company.
However, the delivery experience has become a serious problem.
My recent order was marked “out for delivery” on Tuesday. I waited the entire day, only to receive a call from the driver at 6:50 PM asking for my location. After sending it, there was no follow-up until I called back myself and was told the parcel would now be delivered the following day.
On Wednesday morning I again received the notification that my parcel was out for delivery. Wednesday came and went with no delivery, no call, and no communication. At this point, it is now Thursday and I still have not received my parcel.
Unfortunately, this is not the first time I have had issues with deliveries handled by DPD Laser/Dawn Wing. Previous experiences have also involved delays, poor communication, and unprofessional behaviour from drivers.
This is extremely disappointing because Faithful to Nature itself is a fantastic company with products I genuinely enjoy purchasing. However, the courier experience is beginning to overshadow the positive aspects of ordering online.
I say this as a loyal customer: it may be worth reviewing the courier partnerships being used. A brand with such high standards for its products deserves a delivery experience that reflects the same level of professionalism.
I would truly hate to stop ordering from Faithful to Nature because of ongoing courier issues.
Helpful (0)
Replies (53)0
Replies (53)Faithful To Nature's replyOfficial
10 Mar 2026, 07:15Hi Rosy,
Thank you for taking the time to share such detailed feedback, and for your continued support of Faithful to Nature. We truly appreciate your loyalty and the kind words about our products, values, and range, it means a lot to us.
That said, I am very sorry for the frustrating delivery experience you’ve had with this order, especially after waiting multiple days with notifications but no delivery or communication. I completely understand how disappointing this must be, particularly as this is not the first time you’ve experienced issues with the courier. This is certainly not the level of service we want our customers to receive.
Please know that we take this feedback seriously. We will be escalating this matter with our courier partner to investigate the delays and lack of communication on this delivery. A brand experience should remain consistent from the moment you place an order to the moment it reaches your door, and we agree that the delivery experience should reflect the same standards we hold for our products.
Thank you for raising this with us so honestly. We truly value your support and would hate to lose you as a customer because of courier-related challenges. We are actively working with our partners to improve these processes and ensure better reliability moving forward.
We will reach out to you via email to ensure that we close the loop holes and get this resolved for you.
Faithfully Yours,
Kayleen Jansen
Head of Customer Service
Thank you for taking the time to share such detailed feedback, and for your continued support of Faithful to Nature. We truly appreciate your loyalty and the kind words about our products, values, and range, it means a lot to us.
That said, I am very sorry for the frustrating delivery experience you’ve had with this order, especially after waiting multiple days with notifications but no delivery or communication. I completely understand how disappointing this must be, particularly as this is not the first time you’ve experienced issues with the courier. This is certainly not the level of service we want our customers to receive.
Please know that we take this feedback seriously. We will be escalating this matter with our courier partner to investigate the delays and lack of communication on this delivery. A brand experience should remain consistent from the moment you place an order to the moment it reaches your door, and we agree that the delivery experience should reflect the same standards we hold for our products.
Thank you for raising this with us so honestly. We truly value your support and would hate to lose you as a customer because of courier-related challenges. We are actively working with our partners to improve these processes and ensure better reliability moving forward.
We will reach out to you via email to ensure that we close the loop holes and get this resolved for you.
Faithfully Yours,
Kayleen Jansen
Head of Customer Service
Best regards,
Faithful To Nature's reply10 Mar 2026, 07:15
Official
Hi Rosy,
Thank you for taking the time to share such detailed feedback, and for your continued support of Faithful to Nature. We truly appreciate your loyalty and the kind words about our products, values, and range, it means a lot to us.
That said, I am very sorry for the frustrating delivery experience you’ve had with this order, especially after waiting multiple days with notifications but no delivery or communication. I completely understand how disappointing this must be, particularly as this is not the first time you’ve experienced issues with the courier. This is certainly not the level of service we want our customers to receive.
Please know that we take this feedback seriously. We will be escalating this matter with our courier partner to investigate the delays and lack of communication on this delivery. A brand experience should remain consistent from the moment you place an order to the moment it reaches your door, and we agree that the delivery experience should reflect the same standards we hold for our products.
Thank you for raising this with us so honestly. We truly value your support and would hate to lose you as a customer because of courier-related challenges. We are actively working with our partners to improve these processes and ensure better reliability moving forward.
We will reach out to you via email to ensure that we close the loop holes and get this resolved for you.
Faithfully Yours,
Kayleen Jansen
Head of Customer Service
Thank you for taking the time to share such detailed feedback, and for your continued support of Faithful to Nature. We truly appreciate your loyalty and the kind words about our products, values, and range, it means a lot to us.
That said, I am very sorry for the frustrating delivery experience you’ve had with this order, especially after waiting multiple days with notifications but no delivery or communication. I completely understand how disappointing this must be, particularly as this is not the first time you’ve experienced issues with the courier. This is certainly not the level of service we want our customers to receive.
Please know that we take this feedback seriously. We will be escalating this matter with our courier partner to investigate the delays and lack of communication on this delivery. A brand experience should remain consistent from the moment you place an order to the moment it reaches your door, and we agree that the delivery experience should reflect the same standards we hold for our products.
Thank you for raising this with us so honestly. We truly value your support and would hate to lose you as a customer because of courier-related challenges. We are actively working with our partners to improve these processes and ensure better reliability moving forward.
We will reach out to you via email to ensure that we close the loop holes and get this resolved for you.
Faithfully Yours,
Kayleen Jansen
Head of Customer Service
Best regards,