Falco Milano
Claimed Business
|4.2|5 Reviews (last 12 months)|This business does not respond to reviews
Falco Milano
Claimed Business
|4.2
5 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Falco Milano enjoys overwhelmingly positive feedback across multiple branches including Sandton City, Cresta, Centurion, Somerset West, The Glen, and Eastgate. Customers consistently mention attentive, knowledgeable staff who guide them through frame selection, prescription fitting, and after sales support. A recurring theme is the personal touch from named consultants who follow up, negotiate deals, and resolve issues swiftly. The product quality and affordability of eyewear are frequently praised. A notable concern raised involves prescription accuracy and how an optician handled a dispute, leaving that customer feeling dismissed.
Performance(last 12 months):
NPS Score
100Very Likely
NPS Score
100
Recommended: Very Likely
Review Distribution
4.2|5 Reviews
Sep '25 - Aug '26
Recent reviews (5)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceAH
Adam H
1 reviews | Active since Nov 2012
17 Mar 2026, 17:24
Kudos to Sandton City
Exceptional customer service from Palesa and Coffee at your Sandton City branch! Thanks for exchanging my sunglasses, with a smile. You are excellent sales people, and you have a cool product too!
Helpful (0)
|Replies (0)FM
Florence M
1 reviews | Active since Jan 2026
17 Jan 2026, 08:10
Outstanding customer service
Best price. Great customer service from Violet MOA and so professional.
Helpful (0)
|Replies (0)FM
Florence M
1 reviews | Active since Jan 2026
17 Jan 2026, 08:10
Outstanding customer service
Best price. Great customer service from Violet MOA and so professional.
0
Replies (0)OM
Onalenna M
1 reviews | Active since Dec 2025
11 Dec 2025, 05:42
Worst service ever
Worst service ever. I bought prescription glasses and I told them I cannot see through the lenses, even though they claimed to have used my current prescription. Their so called optician tried to gaslight me, claiming my eyes would eventually adjust to the lenses! I told her I had been wearing prescription glasses for 15 years and never had this problem and she thought it's the perfect time to tell me how qualified she is
Helpful (0)
|Replies (0)OM
Onalenna M
1 reviews | Active since Dec 2025
11 Dec 2025, 05:42
Worst service ever
Worst service ever. I bought prescription glasses and I told them I cannot see through the lenses, even though they claimed to have used my current prescription. Their so called optician tried to gaslight me, claiming my eyes would eventually adjust to the lenses! I told her I had been wearing prescription glasses for 15 years and never had this problem and she thought it's the perfect time to tell me how qualified she is
0
Replies (0)MV
Michael V
1 reviews | Active since Oct 2025
16 Oct 2025, 17:07
Best Experience EVER!
It was the best experience I’ve had! They were professional and wonderful to work with guiding me through choosing the correct frames and assisting me with all my questions. The Sales assistant, Billy Mthiyane was a star!!⭐️ She was incredible and so accommodating. There was an issue where the optometrist sent the wrong prescription and we only realized after the glasses were made and they sorted everything out without a thought 🙏🏽 and I now have a fantastic pair of glasses with a matching sunglasses set! I highly recommend if you’re looking for great service and fantastic quality!!
Helpful (0)
|Replies (1)MV
Michael V
1 reviews | Active since Oct 2025
16 Oct 2025, 17:07
Best Experience EVER!
It was the best experience I’ve had! They were professional and wonderful to work with guiding me through choosing the correct frames and assisting me with all my questions. The Sales assistant, Billy Mthiyane was a star!!⭐️ She was incredible and so accommodating. There was an issue where the optometrist sent the wrong prescription and we only realized after the glasses were made and they sorted everything out without a thought 🙏🏽 and I now have a fantastic pair of glasses with a matching sunglasses set! I highly recommend if you’re looking for great service and fantastic quality!!
0
Replies (1)DG