STAY AWAY

EXTREMELY DISAPPOINTING EXPERIENCE WITH FALCON MOVERS – READ BEFORE YOU BOOK My name is Ryno Bezuidenhout, and I feel it’s important to warn others about my personal experience with Falcon Movers. I contacted Blessing on the 27th of October to arrange a move for 30 November. Due to unforeseen circumstances, I had to change the date to 17 December, and I informed him long in advance. He agreed to the new date, and I paid a R1,000 deposit to secure everything. As the new date approached, we had never confirmed a time for the move. So, like any normal client, I reached out to ask what time the team would arrive. Instead of receiving a professional response, I got a shocking and completely unacceptable voice note from Blessing. In this voice note, he yelled at me, repeatedly shouting: “WE SAID 8! 8! 8!! WHY ARE YOU PANTING?!” The tone was aggressive, disrespectful, and absolutely uncalled for. In my opinion, no client should ever be spoken to like that — especially when there was never any confirmed time in the first place. After receiving that message, I immediately became concerned about continuing with the move. If this is how Falcon Movers communicates with paying customers before the job even starts, I can only imagine the problems that could follow on the actual moving day. I have screenshots of our conversation and the voice recording, clearly showing how I was spoken to. Based on my experience, I do not feel that this company showed even the most basic level of professionalism or respect. This is my personal experience, and I strongly encourage anyone reading this to think twice before using Falcon Movers. Moving is stressful enough — the last thing you need is to be yelled at or disrespected by the very people you’re hiring to help you. STAY AWAY. To make matters worse, after deciding to cancel — because of the way I was treated — I requested a refund of my R1,000 deposit. As expected, they refused. I was told, “Are you going to give us another client for that date?” I would understand their reasoning if I had cancelled due to personal plans changing, but the only reason I cancelled was because of their unprofessional and aggressive behaviour. No person or client would feel comfortable continuing with a company after receiving such a voice note, especially when you need to trust them with your belongings