DO NOT IGNORE THE NEGATIVE REVIEWS! LACK OF MOTOR EXPERTISE AND CUSTOMER SERVICE

I would give zero rating if possible.

Upon deciding to service one of our vehicles at Fangio Randburg, we regrettably overlooked the numerous negative reviews. I was surprised to see lots of positive feedback here, which I strongly suspect may be from friends or family of the establishment. Unfortunately, our experience confirmed many of the concerns mentioned in the negative reviews.

The facility itself was unkempt and exceptionally quiet, raising questions about the overall operation of the business. It appeared that Fangio Randburg is struggling to maintain a professional environment, which is concerning for any customer seeking reliable service.

We took our car in for a minor service and then were also quoted on additional repairs, only to receive a quote exceeding R13,000, with over half of that amount attributed to labour. When we inquired about the labour pricing, we were offered a mere R400 discount on labour.

During our discussions, we informed the staff that parts for our specific vehicle were challenging to source but mentioned a nearby supplier in Randburg. However, when we asked how Fangio would handle the situation if that supplier could not provide the necessary parts, Chris suggested he contact a supplier located in Kempton Park. My wife followed up and found that parts from this supplier were over R2,000 cheaper.

Chris subsequently claimed that the Kempton supplier was "too far out" (yet he had suggested them) for them to collect parts. This is after we had paid an R8,000 deposit to Fangio. It is unreasonable to expect customers to arrange collection for a mistake originating from Fangio's staff. A reputable establishment would have taken responsibility and rectified the situation.

In our interactions with Chris, we were quoted for "fan belts," but he exhibited a fundamental misunderstanding of modern automotive terminology, failing to specify whether he was referring to the serpentine belt, V-belt, multigroove belt, or timing belt to the suppliers and continued insisting that the car had "2 fan belts", which needed replacing.

Additionally, the lack of professionalism was evident in their phone operations, which were handled by family in the Cape - a family member with a strong accent and the owner's daughter, Gabby creating further communication challenges. We even offered to share the courier costs for delivery of parts from Kempton Park, but it became clear that Fangio was unable financially to facilitate any arrangements beyond their immediate area.

Cue Gabby - it is apparent she has an elevated sense of her own importance and authority due to her role in dad's mickey mouse operation. She was extremely aggressive and confrontational. She had the audacity (and was ******** enough) to ask my wife why she felt she needed to save any more money since we were saving R2k on the parts! as if the R2k was being discounted by themselves.

Furthermore, our interaction with Gabby highlighted a concerning lack of accountability. Instead of addressing our concerns about the staff's lack of knowledge, she dismissed the issue and questioned why we were concerned about saving money on parts. It was disappointing to see a lack of basic customer service skills and an unwillingness to accept responsibility for their team's missteps.

In the end, we were refunded the deposit and feel that we clearly dodged bullet given the staff's lack of knowledge and professionalism.

I urge potential customers to heed the negative reviews regarding Fangio Randburg. Our experience suggests that the establishment lacks the knowledge and professionalism necessary to provide reliable automotive service.

Dr. Edmunds