Bad customer service

I have tried to book room at the hotel via emails for 2 days, have sent numerous emails, simply no reply at all, though emails have been delivered. Called the hotel just to find out that nobody is available at reservations and they will reply to me.. which is not happening. The person answering the phones has no customer skills and simply just doesn't care. Phone call took place on Friday, 27 Nov @ 11h15. If your hotel is not interested in potential guests, just say so, better service can be found.