Is this the kind of service that we can expect from companies that work for Outsurance.

On the 23 rd of October 2025 I contacted Outsurance as the geyser was tripping the power. I was informed that Fas Trading South Africa will send over the plumbers to sort out my problem. They did sort out the problem as they had to replace the element. They bought the new element from Plumblink and i paid R650.00 co payment. On the 25 th of October 2025 I switched on the geyser and the power tripped again 05:45 .I informed Outsurance regarding my emergency. Fas Trading plumbers was send.They identified the problem as the element that was replaced. They informed their office about the problem and since then I have not heard from them. Looks like i will not have any hot water for the weekend and I have a nine year old that needs to shower and on Monday he has to go to school. I was informed that I have a year warranty on the product. The product have to be replaced but now it seems to be my problem.