*****ulent Company

Extremely disappointed!

On 09 December 2024 I created an online account with Fashion Crew SA (Pty) Ltd to purchase 3 pairs of shoes for my nephews with money they saved throughout the year from their pocket monies, worth R4600.00. The account was created successfully, with an email confirmation received.

On the same evening I placed the order for all 3 pairs and received email confirmation. On the day of delivery, no communication was sent to me, and delivery was just made at reception without me being aware, and after seeing the products I understand why. Upon opening a looking at the products, I found that all the 3 pairs were dirty, defective and looked completely ****. I tried logging into the profile again to request a refund, but the website wasn't working anymore. I contacted the company on WhatsApp, left several messages on two different WhatsApp stating my problem and my intention to request a refund and my frustrations, but I never received feedback till this day on WhatsApp. I then went on to the website to look for an email address which was also misspelt at the time and I wouldn't be surprised if it was deliberate, but I tried all possible email addresses as the one on the website failed to deliver, then the other one, went through and I actually got a response.

The person responsible requested that I post back the package to them using postnet then send them the proof of the package, only then will they refund me. I did that 23 December 2024 and even let them know that the post office advised that they might be a slight delay in the receipt of the product.

Since that point, they never rep****. I followed up on 2 January 2025 and on 06 January with no feedback.

Today on 13 January 2025 I tried logging on to the profile since their website seems to be up and running, and the system returns errors saying my password is incorrect, WHICH I'M 100% sure was not. Then I try the second time then I get an error code indicating that I should contact the site administer. Then I attempt resetting the password and it tells me my "access to the site has been limited by the site owner". Which probably means that the owner DELIBERATELY blocked my email address to avoid refunding.

I've looked at the reviews on Google, and I see many people are complaining about the same things. I want my refund. This company should be investigated.