KM
Kanyane M
Active since Mar 2018
7
Reviews
0
Industries
Reviews
7 reviews6 months ago
Customer Support - Poor Service and no sense of urgency
The Customer Support has no sense of urgency for clients whatsoever. I logged a call last week Thursday to have my phone number amended as I do not have access to the number from Thursday, and I have Instant Money Vouchers and pins that were sent to the lost phone, worth R1,4k. I needed those resent to my new number so I can withdraw them before they get withdrawn and because I needed to use the money for a child that was travelling back to the Eastern Cape for school. I was told on Thursday after submitting all required documents, that it should take 24-48 hours for the number to be changed and the vouchers “rerouted”. 48 hours passed and I only got a response after 72 hours, which gave me an instruction to log in with an active number, which I assumed would be the new one, but instead of logging into my account, created a new account because my query was not sorted after 72 hours. Then the agent stated that the reason for the delay was BECAUSE OF ME. That I created an account while they were busy sorting the issue. Which was quite upsetting and a blatant lie because the account was created after following her instructions which was only received 72hours later, and created within an hour since her instruction. It was quite patronising because I logged the call 72 hours ago and she’s stating that I caused a delay for a 72-hour delay on their side? Then in the end she told it’s going to take another 24-48 hours, which will make it a total of 120 hours for a simple query to be resolved. 96 hours later, I’ve checked both accounts, there has not been any movement. If my phone gets unlocked, the vouchers will be cashed and I will lose R1.4k. I’m extremely disappointed and upset.
106 replies
15 months ago
*****ulent Company
Extremely disappointed! On 09 December 2024 I created an online account with Fashion Crew SA (Pty) Ltd to purchase 3 pairs of shoes for my nephews with money they saved throughout the year from their pocket monies, worth R4600.00. The account was created successfully, with an email confirmation received. On the same evening I placed the order for all 3 pairs and received email confirmation. On the day of delivery, no communication was sent to me, and delivery was just made at reception without me being aware, and after seeing the products I understand why. Upon opening a looking at the products, I found that all the 3 pairs were dirty, defective and looked completely ****. I tried logging into the profile again to request a refund, but the website wasn't working anymore. I contacted the company on WhatsApp, left several messages on two different WhatsApp stating my problem and my intention to request a refund and my frustrations, but I never received feedback till this day on WhatsApp. I then went on to the website to look for an email address which was also misspelt at the time and I wouldn't be surprised if it was deliberate, but I tried all possible email addresses as the one on the website failed to deliver, then the other one, went through and I actually got a response. The person responsible requested that I post back the package to them using postnet then send them the proof of the package, only then will they refund me. I did that 23 December 2024 and even let them know that the post office advised that they might be a slight delay in the receipt of the product. Since that point, they never rep****. I followed up on 2 January 2025 and on 06 January with no feedback. Today on 13 January 2025 I tried logging on to the profile since their website seems to be up and running, and the system returns errors saying my password is incorrect, WHICH I'M 100% sure was not. Then I try the second time then I get an error code indicating that I should contact the site administer. Then I attempt resetting the password and it tells me my "access to the site has been limited by the site owner". Which probably means that the owner DELIBERATELY blocked my email address to avoid refunding. I've looked at the reviews on Google, and I see many people are complaining about the same things. I want my refund. This company should be investigated.
0 replies
38 months ago
Breach of Lease Agreement: Deposit not refunded and Bank Statement not Provided
Unit 58 Cara Bianca, Broadacres - Belonging to Eastcliffe Investments, I'm annoyed typing this because I should be studying for my test tomorrow, yet I'm here having to do this because Eastcliffe Investments and the responsible agent Lucy Oosthuis from the "Proper Team" do not take me seriously now that I'm no longer a tenant. Which I don't mind, but not when they still have my Deposit long after termination of the contract. They've breached the contract and don't even care to communicate. I asked about the date that my deposit would be paid, and Lucy advised that "Eastcliffe Investments basically has 30 days from termination before they can pay me", I referred back to my contract and it was true, there is a clause stating that. So I had to borrow money elsewhere to pay for costs that would've been paid with the deposit, and that was fair because the contract states that. I never asked about it again, until day 31 (on the 03rd) when I asked for proof of payment and never got a response from Lucy till this day. The contract also does NOT state "30 working days" it is just 30 days. Today is the 07th of March and I still have not received my deposit of just over R6k. If my debit my remaining debit orders do not go through, especially vehicle insurance this week, I will lose my cover and Eastcliffe and the Proper Team will go through the entire admin or re-instating it and paying for any related costs. My vehicle is an Uber, if it the insurance gets revoked and we are not able to operate, these two companies will between themselves see who will compensate me for the income lost due to not operating as a result of not having insurance cover. I first viewed the apartment early December 2021 and it was already vacant. I then enquired about it on 30 December and it was still available so I took it. When I moved in the apartment was FILTHY. So filthy that I had to ask the agent to organise a cleaning company and pest control for the ****roaches and ants. The ants were sorted but I lived with the ****roaches till I moved out. Although they had been reduce, but they were still there. I moved in quite urgently, but the unit was open since early December it should have been cleaned long time ago already. I took pictures and videos of the below and shared with the client, and kept them in my gallery in case they try anything funny on termination. - The Oven was literally covered with grease, and the grease with mould. - When you lift the toilet seat, there were strands of pubic hair as well as certain areas of the bathroom walls at the bottom. - The kitchen cupboards were filled with ****roaches faeces and ****roach eggshells. - The kitchen cupboards again still had closed and open food remains from the previous tenant. - Bedroom cupboards were oily from leaked lotions I believe, but were never cleaned. - The Bedroom carpet was FILTHY, I did not step on it barefoot for the first three weeks until the agent organised the cleaning company. I could not bring myself to do it,. The cleaning company came after a week and a half, if I remember correctly, after I reported all these and during all that time I was unable to unpack my things which interfered with my study plans and had me falling behind by almost two or three weeks. I had to eat takeaways for that period because I was going to vomit had I attempted to cook in that state. Sadly, the cleaning company told me that they do not clean ovens, they just spray them and the customer must finish the job themselves. I cleaned the oven but i could still not get it clean. Later in the year, I cleaned it twice again and could still not get it to a state I felt comfortable to use. The grease would not disappear. So I stayed in that unit from January 2022 to January 2023 without using the oven NOT EVEN ONCE. I only told the agent this last month when I moved out because I just thought, I'll move out the next year. One thing I will give to the agent is that, she's very attentive and tries BY ALL MEANS to help with all situations. I also suspect that the deposit repayment is not up to her any more (I don't know) but she's the only contact I have and basically she should have made sure I get my deposit in time. We've honestly had a great relationship and they even asked if I renew my lease and they'll meet me halfway by reducing the rental. But it wasn't convenient as I had changed workplaces and couldn't go another year without using the oven. However, this situation is causing me to disregard all of that because they are withholding money I DO NOT HAVE and I will not be running after them anymore. I must mention as well, Lucy did approach me a few days before month to ask for my proof of payments and to confirm banking details so she can reconcile the account. So at least that part was done but nothing was achieved if I still do not have my money or communication. Most importantly, I am past the stage of communication now. I'm studying today and will not be spending any more time on this and will not be answering calls relating to this, and I'm writing tests the whole day tomorrow and Thursday. So I will not be communicating with anyone and I am not looking for apologies, just for the payment to be made to me. If I do not have this money in my bank account by the time I finish writing tomorrow on the 08th, I'm posting this entire message and all the videos and pictures from when I moved in last year, on all Social Media platforms that I'm active on. Linkedin, Twitter, Facebook and Tiktok maybe that way I will be heard. I have not bought groceries, have not paid my nephew's school fees, have a pending debit order and haven't sent my mom grocery money. I am not going to tolerate this especially when no one is communicating and I don't have time for the back and forths, I'm very busy. Again, I'm not looking for an apology just my money.
0 replies
58 months ago
Takealot Order False Recorded As delivered to Customer!!
I made a purchase of a microwave from Takealot. Delivery is supposed to be made today before 17:00. However, I tracked my delivery, and apparently it was made and SIGNED FOR by myself. I DID NOT RECEIVE THIS ORDER, and NO ONE CALLED ME TO LET ME KNOW THAT THEY ARE HERE WITH MY DELIVERY. If anyone had called me to say the delivery will be delayed, I would less upset, but now they have gone on to say "I" have signed for the order. This is a blatant lie which I do not appreciate whatsoever. I paid a lot of money for the item, and there is no way I'm losing that money and the order. I My phone has been on the entire day, there cannot be any excuse for the mess up in my order. None whatsoever.
0 replies
60 months ago
Decofurn Fourways
I placed an order on the 18th April with a payment of approximately 40% , made the last payment the following day on the 19th April. Which would have surely reflected no later than the 21st April. I was told that they do not have stock, and that the stock will be available on the 22nd April. I paid for everything, assembly and delivery. However, to this date no one has bothered to contact me to arrange delivery of my product, or at least update me on the reason for delays. There has been no communication whatsoever from the store. I’m very disappointed and quite upset. Had it been communicated to me that delivery will take up to 2 weeks from the date of the payment reflecting on their bank statement, I would not be this upset. Or had the store contacted me to advise, but there has not been any attempts whatsoever. Now I want a refund, and I certainly hope no one is going to tell me about an admin fee or anything to that effect because I will lose it.
0 replies
61 months ago
Rochester Refuses to Deliver A Product I Purchased and Paid For Because "The Price Attached Was Incorrect"
Good day, I am extremely disappointed with Rochester, and its unprofessionalism. On Sunday morning I searched microwaves on google, and saw a Russel Hobbs microwave on their website. I then created an online account and processed an order and made an EFT payment to finalise the order and delivery. Thereafter, I received an email confirmation of my order indicating that the item will be delivered. In fact, I let go on an another appliance that I could have purchased but instead decided to go for the Rochester product. On Monday morning I received an emailing letting me know that they won't be delivering the product to me because they mistakenly put the wrong price on their website. Therefore, I must provide them with my banking details so they can process my refund back into my account. I am not happy at all and very upset. It is not my fault that they acted negligently. The microwave was also an opportunity cost of letting go of another limited product so I can have the microwave. Now they want to tell me stories?
0 replies
98 months ago
LUCINDA at CAPITEC GANDHI SQUARE
I am EXTREMELY UPSET, and disappointed with the service I received from the Capitec Bank branch in Gandhi Square. I am utterly disgusted by the horrible attitude a branch consultant named LUCINDA gave me on 27 February 2018, between 16:30 and 17:40, at counter number 9 if I’m not mistaken. After being a client of capitec for probably over 10 years, and never ever having experienced such disappointing customer service, LUCINDA had to. I went into the branch the previous week to make an arrangement on one of my accounts. I decided great help, and was advised to come in with my payslip. Before going in, I called Capitec on Saturday, 24 March 2018 around 09:00 in the morning and spoke to another GREAT consultant. She gently explained to me the terms of the arrangement, and we reached an agreement. In the course of the conversation we happened to discuss the change in my salary date, and as a result we agreed that it should be changed which she assisted with I believe. She then asked me to either call or go into the branch on Monday or Tuesday. I can’t remeber precisely if she also advised that I go into the branch or she just suggested that I call. Then I decided to go into the branch with my payslip today. I get there greet Lucinda and she responds in a ****y way already, but I ignored it because I am not 100% sure that I’m reading her right or not. Then I tell her my story, she tells me “WE DO NOT MAKE SUCH ARRANGEMENT HERE”... then I ask her how would the other consultant could’ve made such an arrangement if they didn’t... She ignores me and dials the phone, this whole time she’s talking to me as if she does not want to help or she’s tired. When the other consultant answers, she slightly twists my words and MAKES IT SOUND AS IF I DO NOT KNOW WHAT IM SAYING. Then she tells me that “THERE IS NO NOTE ON MY ACCOUNT of the arrangement I’m talking about” ... as I was about to answer, she ignores me and goes back and talks to the consultant on the phone... then it turns to me again and TELLS AND ADDRESSES ME THAT “YOU CALLED IN TO CHANGE THE PAYMENT DATE ON YOUR ACCOUNT ON SATURDAY, NO TO MAKE AN ARRANGEMENT” I let her know that, that came up somewhere in the middle of the conversation, but was NOT the primary reason for my call... The continues with a sarcastic smile and tone and tells the counslitant on the phone and myself that I AM TELLING HER CONFLICTING STORIES???? She told me like I was a KID THAT IS LYING TO THE PRINCIPAL, with such a DEGRADING AND BELITTLING TONE. Now already, she makes her colleague on the other line believe I AM A LYING AND DIFFICULT CUSTOMER! When I realized this, I asked to speak to the consultant on the line myself. She took her time, the later asked her if she’s okay with speaking to me, which she agreed. At this stage SHARON (consultant on the line) is filled with the idea of me lying and being difficult. Now I’m feeling like an idiot, but I also know that if I don’t speak to SHARON my life will get harder. SHARON also attacks me with a bit of attitude and as upset as I was I try to stay as low as I possibly can, not because I can’t attack back, but because I’m in DESPERATE NEED OF THEIR SERVICES! I tell her my story with the other consultant and the arrangement they said they would make, and she tells me that “NOW YOU ARE TALKING TO ME, AND NOT THE PREVIOUS CONSULTANT SO YOU CANT TELL ME ABOUT THE PREVIOUS CONSULTANT”........ WOW!! So I realize that they can actually make my life difficult if I don’t humble myself. So I tried to remain humble in the state that I was, and FINALLY a similar arrangement was made but at an even higher cost BECAUSE I WAS DESPERATE! I know it could have been cheaper, but a point had to be proven! As it is, I’m expecting a call from SHARON tomorrow and know very well that this complaint might ruin everything. However I cannot allow this kind of service to go unaddressed! I’m a customer that pays for the services provided to me, and I will not be made to feel like a LIAR that doesn’t know their story. I wanted to take it up with the branch manager but when I was shown the manager, I looked at majority of the employees and realized that they were more likely to be family members or friends and ARE MOST LIKELY to gang up on me, or address the issue in my eyes then laugh behind my back. Kindly note that THIS IS NOT HOW THE BRANCH MANAGER REACTED , but is merely a judgement and assumption based on several and real past personal and professional judgements. So I kindly ask you, to PLEEEEEEEASSSE ADDRESS THIS BEHAVIOR! I’ve worked as a waitress and cashier in my juvenile years, I served clients, and not even ONCE have I given a client attitude or had a client complain. Not even ONCE! Hence I find it difficult to forgive such behavior. Kindly address it!
53 replies
Review Distribution
5 Star
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4 Star
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3 Star
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2 Star
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1 Star
7 (100%)