PT
Proper Team
Unclaimed Business
PT
Performance(last 12 months):
Ranked In Other
#2NPS Score
0Unlikely
Ranking
#2
in Other
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceHK
Hilary K
1 reviews | Active since Jan 2020
8 May 2023, 10:17
Terrible dangerous unavailable avoid propr
Terrible left high and dry deserted street no host/ concierge to answer phone, dangerous, no internet to connect, had to get lift into town no rooms late at night rooms very expensive two rooms, informed them we knew no one in cape towns, dependant on them, now quibble about refund
Helpful (0)
|Replies (0)HK
Hilary K
1 reviews | Active since Jan 2020
8 May 2023, 10:17
Terrible dangerous unavailable avoid propr
Terrible left high and dry deserted street no host/ concierge to answer phone, dangerous, no internet to connect, had to get lift into town no rooms late at night rooms very expensive two rooms, informed them we knew no one in cape towns, dependant on them, now quibble about refund
0
Replies (0)KM
Kanyane M
1 reviews | Active since Jan 2020
7 Mar 2023, 07:37
Breach of Lease Agreement: Deposit not refunded and Bank Statement not Provided
Unit 58 Cara Bianca, Broadacres - Belonging to Eastcliffe Investments, I'm annoyed typing this because I should be studying for my test tomorrow, yet I'm here having to do this because Eastcliffe Investments and the responsible agent Lucy Oosthuis from the "Proper Team" do not take me seriously now that I'm no longer a tenant. Which I don't mind, but not when they still have my Deposit long after termination of the contract. They've breached the contract and don't even care to communicate. I asked about the date that my deposit would be paid, and Lucy advised that "Eastcliffe Investments basically has 30 days from termination before they can pay me", I referred back to my contract and it was true, there is a clause stating that. So I had to borrow money elsewhere to pay for costs that would've been paid with the deposit, and that was fair because the contract states that. I never asked about it again, until day 31 (on the 03rd) when I asked for proof of payment and never got a response from Lucy till this day. The contract also does NOT state "30 working days" it is just 30 days. Today is the 07th of March and I still have not received my deposit of just over R6k. If my debit my remaining debit orders do not go through, especially vehicle insurance this week, I will lose my cover and Eastcliffe and the Proper Team will go through the entire admin or re-instating it and paying for any related costs. My vehicle is an Uber, if it the insurance gets revoked and we are not able to operate, these two companies will between themselves see who will compensate me for the income lost due to not operating as a result of not having insurance cover. I first viewed the apartment early December 2021 and it was already vacant. I then enquired about it on 30 December and it was still available so I took it. When I moved in the apartment was FILTHY. So filthy that I had to ask the agent to organise a cleaning company and pest control for the ****roaches and ants. The ants were sorted but I lived with the ****roaches till I moved out. Although they had been reduce, but they were still there. I moved in quite urgently, but the unit was open since early December it should have been cleaned long time ago already. I took pictures and videos of the below and shared with the client, and kept them in my gallery in case they try anything funny on termination. - The Oven was literally covered with grease, and the grease with mould. - When you lift the toilet seat, there were strands of pubic hair as well as certain areas of the bathroom walls at the bottom. - The kitchen cupboards were filled with ****roaches faeces and ****roach eggshells. - The kitchen cupboards again still had closed and open food remains from the previous tenant. - Bedroom cupboards were oily from leaked lotions I believe, but were never cleaned. - The Bedroom carpet was FILTHY, I did not step on it barefoot for the first three weeks until the agent organised the cleaning company. I could not bring myself to do it,. The cleaning company came after a week and a half, if I remember correctly, after I reported all these and during all that time I was unable to unpack my things which interfered with my study plans and had me falling behind by almost two or three weeks. I had to eat takeaways for that period because I was going to vomit had I attempted to cook in that state. Sadly, the cleaning company told me that they do not clean ovens, they just spray them and the customer must finish the job themselves. I cleaned the oven but i could still not get it clean. Later in the year, I cleaned it twice again and could still not get it to a state I felt comfortable to use. The grease would not disappear. So I stayed in that unit from January 2022 to January 2023 without using the oven NOT EVEN ONCE. I only told the agent this last month when I moved out because I just thought, I'll move out the next year. One thing I will give to the agent is that, she's very attentive and tries BY ALL MEANS to help with all situations. I also suspect that the deposit repayment is not up to her any more (I don't know) but she's the only contact I have and basically she should have made sure I get my deposit in time. We've honestly had a great relationship and they even asked if I renew my lease and they'll meet me halfway by reducing the rental. But it wasn't convenient as I had changed workplaces and couldn't go another year without using the oven. However, this situation is causing me to disregard all of that because they are withholding money I DO NOT HAVE and I will not be running after them anymore. I must mention as well, Lucy did approach me a few days before month to ask for my proof of payments and to confirm banking details so she can reconcile the account. So at least that part was done but nothing was achieved if I still do not have my money or communication. Most importantly, I am past the stage of communication now. I'm studying today and will not be spending any more time on this and will not be answering calls relating to this, and I'm writing tests the whole day tomorrow and Thursday. So I will not be communicating with anyone and I am not looking for apologies, just for the payment to be made to me. If I do not have this money in my bank account by the time I finish writing tomorrow on the 08th, I'm posting this entire message and all the videos and pictures from when I moved in last year, on all Social Media platforms that I'm active on. Linkedin, Twitter, Facebook and Tiktok maybe that way I will be heard. I have not bought groceries, have not paid my nephew's school fees, have a pending debit order and haven't sent my mom grocery money. I am not going to tolerate this especially when no one is communicating and I don't have time for the back and forths, I'm very busy. Again, I'm not looking for an apology just my money.
Helpful (0)
|Replies (0)KM
Kanyane M
1 reviews | Active since Jan 2020
7 Mar 2023, 07:37
Breach of Lease Agreement: Deposit not refunded and Bank Statement not Provided
Unit 58 Cara Bianca, Broadacres - Belonging to Eastcliffe Investments, I'm annoyed typing this because I should be studying for my test tomorrow, yet I'm here having to do this because Eastcliffe Investments and the responsible agent Lucy Oosthuis from the "Proper Team" do not take me seriously now that I'm no longer a tenant. Which I don't mind, but not when they still have my Deposit long after termination of the contract. They've breached the contract and don't even care to communicate. I asked about the date that my deposit would be paid, and Lucy advised that "Eastcliffe Investments basically has 30 days from termination before they can pay me", I referred back to my contract and it was true, there is a clause stating that. So I had to borrow money elsewhere to pay for costs that would've been paid with the deposit, and that was fair because the contract states that. I never asked about it again, until day 31 (on the 03rd) when I asked for proof of payment and never got a response from Lucy till this day. The contract also does NOT state "30 working days" it is just 30 days. Today is the 07th of March and I still have not received my deposit of just over R6k. If my debit my remaining debit orders do not go through, especially vehicle insurance this week, I will lose my cover and Eastcliffe and the Proper Team will go through the entire admin or re-instating it and paying for any related costs. My vehicle is an Uber, if it the insurance gets revoked and we are not able to operate, these two companies will between themselves see who will compensate me for the income lost due to not operating as a result of not having insurance cover. I first viewed the apartment early December 2021 and it was already vacant. I then enquired about it on 30 December and it was still available so I took it. When I moved in the apartment was FILTHY. So filthy that I had to ask the agent to organise a cleaning company and pest control for the ****roaches and ants. The ants were sorted but I lived with the ****roaches till I moved out. Although they had been reduce, but they were still there. I moved in quite urgently, but the unit was open since early December it should have been cleaned long time ago already. I took pictures and videos of the below and shared with the client, and kept them in my gallery in case they try anything funny on termination. - The Oven was literally covered with grease, and the grease with mould. - When you lift the toilet seat, there were strands of pubic hair as well as certain areas of the bathroom walls at the bottom. - The kitchen cupboards were filled with ****roaches faeces and ****roach eggshells. - The kitchen cupboards again still had closed and open food remains from the previous tenant. - Bedroom cupboards were oily from leaked lotions I believe, but were never cleaned. - The Bedroom carpet was FILTHY, I did not step on it barefoot for the first three weeks until the agent organised the cleaning company. I could not bring myself to do it,. The cleaning company came after a week and a half, if I remember correctly, after I reported all these and during all that time I was unable to unpack my things which interfered with my study plans and had me falling behind by almost two or three weeks. I had to eat takeaways for that period because I was going to vomit had I attempted to cook in that state. Sadly, the cleaning company told me that they do not clean ovens, they just spray them and the customer must finish the job themselves. I cleaned the oven but i could still not get it clean. Later in the year, I cleaned it twice again and could still not get it to a state I felt comfortable to use. The grease would not disappear. So I stayed in that unit from January 2022 to January 2023 without using the oven NOT EVEN ONCE. I only told the agent this last month when I moved out because I just thought, I'll move out the next year. One thing I will give to the agent is that, she's very attentive and tries BY ALL MEANS to help with all situations. I also suspect that the deposit repayment is not up to her any more (I don't know) but she's the only contact I have and basically she should have made sure I get my deposit in time. We've honestly had a great relationship and they even asked if I renew my lease and they'll meet me halfway by reducing the rental. But it wasn't convenient as I had changed workplaces and couldn't go another year without using the oven. However, this situation is causing me to disregard all of that because they are withholding money I DO NOT HAVE and I will not be running after them anymore. I must mention as well, Lucy did approach me a few days before month to ask for my proof of payments and to confirm banking details so she can reconcile the account. So at least that part was done but nothing was achieved if I still do not have my money or communication. Most importantly, I am past the stage of communication now. I'm studying today and will not be spending any more time on this and will not be answering calls relating to this, and I'm writing tests the whole day tomorrow and Thursday. So I will not be communicating with anyone and I am not looking for apologies, just for the payment to be made to me. If I do not have this money in my bank account by the time I finish writing tomorrow on the 08th, I'm posting this entire message and all the videos and pictures from when I moved in last year, on all Social Media platforms that I'm active on. Linkedin, Twitter, Facebook and Tiktok maybe that way I will be heard. I have not bought groceries, have not paid my nephew's school fees, have a pending debit order and haven't sent my mom grocery money. I am not going to tolerate this especially when no one is communicating and I don't have time for the back and forths, I'm very busy. Again, I'm not looking for an apology just my money.
0
Replies (0)TM
TT M
1 reviews | Active since Jan 2020
1 Dec 2022, 19:11
Deceitful and Dodgy Letting Agent - The Improper Team
Terrible experience with their letting agent, Seipati Mogomotsi. If you're a landlord, I wouldn't recommend the Proper Team as a letting agency. The agent lied about having various problems that were reported by the tenant fixed and has has not sent a copy of a new contract allegedly signed by the tenant.
Helpful (0)
|Replies (0)TM
TT M
1 reviews | Active since Jan 2020
1 Dec 2022, 19:11
Deceitful and Dodgy Letting Agent - The Improper Team
Terrible experience with their letting agent, Seipati Mogomotsi. If you're a landlord, I wouldn't recommend the Proper Team as a letting agency. The agent lied about having various problems that were reported by the tenant fixed and has has not sent a copy of a new contract allegedly signed by the tenant.
0
Replies (0)MY
Mel Y
1 reviews | Active since Jan 2020
8 Oct 2021, 10:02
Propr Team Disaster
First up Propr was previously airManaged. What a bad experience. They advertise units for rent on AirBnB and act as the host. We booked a unit in Blouberg Cape Town for 7 nights. 56 Coral Rd, Table View, Cape Town advertised as "Spacious and Stylish / Pool Access / DSTV" Ad on AirBnB looks great. Lovely photos and good reviews so we made and paid for the reservation in full. On arrival we found the following: Oven door falls off when you open the door. Stove top burnt with thing black carbon stuck to the stove. Open electrical wires Foot prints against the walls opposite the TV. Cigarette burns on furniture and floor. Dirty walls allover the apartment. Dirty floors. Open drains. We immediatelly made contact with the host through the lady that opened up for us and requested cancellation and a refund. We were directed to AirBnB's app to do the cancellation. We however only received R2800 of a R8900 booking. On cancellation they sent us a message to say Propr (airManaged) will request the balance from AirBnB. Today is 15 days since our cancellation without full refund yet. Spoke to AirBnB today and they informed us that Propr never lodged a case on the resolution app. I would like to know how does units like this end up on AirBnB. Totally not what is advertised. I urge all AirBnB users that book in Cape Town to NOT make use if it is hosted by Propr or airManaged. Look out for a FaceBook page we will host with our experience.
Helpful (0)
|Replies (0)MY
Mel Y
1 reviews | Active since Jan 2020
8 Oct 2021, 10:02
Propr Team Disaster
First up Propr was previously airManaged. What a bad experience. They advertise units for rent on AirBnB and act as the host. We booked a unit in Blouberg Cape Town for 7 nights. 56 Coral Rd, Table View, Cape Town advertised as "Spacious and Stylish / Pool Access / DSTV" Ad on AirBnB looks great. Lovely photos and good reviews so we made and paid for the reservation in full. On arrival we found the following: Oven door falls off when you open the door. Stove top burnt with thing black carbon stuck to the stove. Open electrical wires Foot prints against the walls opposite the TV. Cigarette burns on furniture and floor. Dirty walls allover the apartment. Dirty floors. Open drains. We immediatelly made contact with the host through the lady that opened up for us and requested cancellation and a refund. We were directed to AirBnB's app to do the cancellation. We however only received R2800 of a R8900 booking. On cancellation they sent us a message to say Propr (airManaged) will request the balance from AirBnB. Today is 15 days since our cancellation without full refund yet. Spoke to AirBnB today and they informed us that Propr never lodged a case on the resolution app. I would like to know how does units like this end up on AirBnB. Totally not what is advertised. I urge all AirBnB users that book in Cape Town to NOT make use if it is hosted by Propr or airManaged. Look out for a FaceBook page we will host with our experience.
0
Replies (0)PM
Preshen M
1 reviews | Active since Jan 2020
27 May 2021, 06:37
The Proper Team Steals Deposits
The Proper Team is in the business of stealing deposits due to landlords. I used the Proper Team to place a tenant. They placed the tenant but refused to pay the deposit. This is how they make their money, by stealing deposits. Look at all the other reviews, and you will see the trend. Do not trust them. Don't use their services.
Helpful (0)
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Preshen M
1 reviews | Active since Jan 2020
27 May 2021, 06:37
The Proper Team Steals Deposits
The Proper Team is in the business of stealing deposits due to landlords. I used the Proper Team to place a tenant. They placed the tenant but refused to pay the deposit. This is how they make their money, by stealing deposits. Look at all the other reviews, and you will see the trend. Do not trust them. Don't use their services.
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
19 Aug 2020, 22:02
Bad experience with Proper team property Group
Worst experience ever. Stay away from this company. Signed a placement and management contract with them. First couple of months rent was paid after numerous reminders but the third months’ wasn’t. So they requested the tenant pays directly into my account. I am still owed the deposit and the third month’s rent. They have failed to follow up or pay any of the outstanding amounts since March 2019. I’m extremely disappointed at how they’ve treated me as a client. Wouldn’t advise anyone to sign a contract with them
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
19 Aug 2020, 22:02
Bad experience with Proper team property Group
Worst experience ever. Stay away from this company. Signed a placement and management contract with them. First couple of months rent was paid after numerous reminders but the third months’ wasn’t. So they requested the tenant pays directly into my account. I am still owed the deposit and the third month’s rent. They have failed to follow up or pay any of the outstanding amounts since March 2019. I’m extremely disappointed at how they’ve treated me as a client. Wouldn’t advise anyone to sign a contract with them
0
Replies (0)JW
Johann W
1 reviews | Active since Jan 2020
31 Oct 2019, 09:15
Refusal to pay back deposits and utter lack of communication.
Honestly the worst. A bunch of thieves in my opinion. I was renting an apartment through this company. At the time I was a freelancer, so proper team said that this meant I'd have to pay an extra months rent called a "surety deposit" at the owners request. The owner had no idea what I was talking about when I brought this up. I moved out on the 1st of April 2019, to this day I still haven't received the R12000 deposit owed to me. They ignore calls and make false promises if you eventually get hold of them. I wish I could give a 0 star rating. Worse decision ever made using this company.
Helpful (0)
|Replies (0)JW
Johann W
1 reviews | Active since Jan 2020
31 Oct 2019, 09:15
Refusal to pay back deposits and utter lack of communication.
Honestly the worst. A bunch of thieves in my opinion. I was renting an apartment through this company. At the time I was a freelancer, so proper team said that this meant I'd have to pay an extra months rent called a "surety deposit" at the owners request. The owner had no idea what I was talking about when I brought this up. I moved out on the 1st of April 2019, to this day I still haven't received the R12000 deposit owed to me. They ignore calls and make false promises if you eventually get hold of them. I wish I could give a 0 star rating. Worse decision ever made using this company.
0
Replies (0)ML
Mayur L
1 reviews | Active since Jan 2020
24 Jul 2019, 22:08
Failure of rent and deposit payment
Worst experience. Signed a placement and management contract with them, the first months rent was paid but the second month wasn’t, I am owed the deposit and the rent. They have failed to follow up or pay any of the outstanding amounts since June 2019. The owner had gotten involved however, the incompetence seems to be a trend in the company.
Helpful (0)
|Replies (0)ML
Mayur L
1 reviews | Active since Jan 2020
24 Jul 2019, 22:08
Failure of rent and deposit payment
Worst experience. Signed a placement and management contract with them, the first months rent was paid but the second month wasn’t, I am owed the deposit and the rent. They have failed to follow up or pay any of the outstanding amounts since June 2019. The owner had gotten involved however, the incompetence seems to be a trend in the company.
0
Replies (0)