Propr Team Disaster

First up Propr was previously airManaged. What a bad experience. They advertise units for rent on AirBnB and act as the host. We booked a unit in Blouberg Cape Town for 7 nights. 56 Coral Rd, Table View, Cape Town advertised as "Spacious and Stylish / Pool Access / DSTV" Ad on AirBnB looks great. Lovely photos and good reviews so we made and paid for the reservation in full. On arrival we found the following: Oven door falls off when you open the door. Stove top burnt with thing black carbon stuck to the stove. Open electrical wires Foot prints against the walls opposite the TV. Cigarette burns on furniture and floor. Dirty walls allover the apartment. Dirty floors. Open drains. We immediatelly made contact with the host through the lady that opened up for us and requested cancellation and a refund. We were directed to AirBnB's app to do the cancellation. We however only received R2800 of a R8900 booking. On cancellation they sent us a message to say Propr (airManaged) will request the balance from AirBnB. Today is 15 days since our cancellation without full refund yet. Spoke to AirBnB today and they informed us that Propr never lodged a case on the resolution app. I would like to know how does units like this end up on AirBnB. Totally not what is advertised. I urge all AirBnB users that book in Cape Town to NOT make use if it is hosted by Propr or airManaged. Look out for a FaceBook page we will host with our experience.