HORRIBLE RETAIL EXPERIENCE order 14379

Bought a pair of boots in the beginning of June and received it mid June. Didn’t wear it for long and it broke. I emailed them and collection was arranged for them to assess.I HEAR NOTHING FROM THEM AFTER COLLECTING! I follow up via email. No response. I Call them in the beginning of August only to tell me the boots was sold out. I chose a refund and a report for refund was processed on the 05 of August. It’s the 11th of September and I call them ALL THE TIME!! The lady from head office takes my details each time and say someone from online department will get in touch. EK WAG NOU NOG!!!!!