Very bad customer service

I wanted to cancel laybye at Maponya Mall Fashion Fusion,they told me to pay it full with payflex in order to be refunded.I'm still waiting for my refund and it's more than a month now.They gave me contact numbers for their head office since there's nothing they can do for me and they put blame on payflex while I gave them my money not payflex.Their head office sent me an email stating that my issue has been resolved but I don't know how because I'm still waiting for my money.