F
Fastjet
Unclaimed Business
F
Performance(last 12 months):
TrustIndex
0
Ranking
#9
in Travel & Vacation
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|4 Reviews
May '25 - Apr '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Fastjet
Fastjet has a TrustIndex of 0 out of 10 on Hellopeter, based on 4 reviews in the last 12 months. Hellopeter has tracked Fastjet across 85 total reviews. How is the TrustIndex calculated? →
Recent reviews (4)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceNS
Nicholas S
1 reviews | Active since Jan 2020
1 Jan 2026, 05:27
Fastjet useless
I am rather annoyed that it was not made clear that sporting goods will be charged as extra baggage. I flew in with airlink and there was no charge for my bag and now I just had to pay USD 40 for my bag. Thank you for making it so clear when booking Fastjet!
Helpful (0)
|Replies (0)NS
Nicholas S
1 reviews | Active since Jan 2020
1 Jan 2026, 05:27
Fastjet useless
I am rather annoyed that it was not made clear that sporting goods will be charged as extra baggage. I flew in with airlink and there was no charge for my bag and now I just had to pay USD 40 for my bag. Thank you for making it so clear when booking Fastjet!
0
Replies (0)C
Craig
1 reviews | Active since Jan 2020
3 Sept 2025, 06:28
don’t know how Fastjet even calls itself an airline at this point
don’t know how Fastjet even calls itself an airline at this point. From the minute you book, it’s chaos. Flights are delayed without warning, zero proper communication, and when you try to reach customer service, it feels like shouting into the void; they’re either unavailable, give vague answers, or just don’t care. What’s worse is the attitude: instead of solutions, you get excuses. Passengers are left stranded, wasting time and money, while Fastjet acts like it’s all normal. Affordable fares mean nothing if the whole experience is unreliable and stressful. Honestly, after dealing with Fastjet, I’d rather pay extra with SAA or Airlink and know I’ll actually leave on time and be treated like a customer. Fastjet is cheap for a reason — you pay for your ticket with your sanity.
Helpful (0)
|Replies (0)C
Craig
1 reviews | Active since Jan 2020
3 Sept 2025, 06:28
don’t know how Fastjet even calls itself an airline at this point
don’t know how Fastjet even calls itself an airline at this point. From the minute you book, it’s chaos. Flights are delayed without warning, zero proper communication, and when you try to reach customer service, it feels like shouting into the void; they’re either unavailable, give vague answers, or just don’t care. What’s worse is the attitude: instead of solutions, you get excuses. Passengers are left stranded, wasting time and money, while Fastjet acts like it’s all normal. Affordable fares mean nothing if the whole experience is unreliable and stressful. Honestly, after dealing with Fastjet, I’d rather pay extra with SAA or Airlink and know I’ll actually leave on time and be treated like a customer. Fastjet is cheap for a reason — you pay for your ticket with your sanity.
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Replies (0)JO
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Prayers M
1 reviews | Active since Jan 2020
17 Feb 2025, 09:32
Bad service
I made a booking for 6 people via eDreams and I realised there was a name error on one of the passenger's name I then reached out to eDreams to help me correct the error they directed me to Fastjet airlines as they claimed they could not correct the error, I then reached out to fastjet and asked if it was possible to correct a name error they said they do correct up to 3 letters in my case I only needed to correct only 1 letter but still am not getting any help from them I being taken from pillar to post.
Helpful (0)
|Replies (0)PM
Prayers M
1 reviews | Active since Jan 2020
17 Feb 2025, 09:32
Bad service
I made a booking for 6 people via eDreams and I realised there was a name error on one of the passenger's name I then reached out to eDreams to help me correct the error they directed me to Fastjet airlines as they claimed they could not correct the error, I then reached out to fastjet and asked if it was possible to correct a name error they said they do correct up to 3 letters in my case I only needed to correct only 1 letter but still am not getting any help from them I being taken from pillar to post.
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Replies (0)LM
Lovemore M
1 reviews | Active since Jan 2020
16 Jan 2025, 08:06
Booking ref : AB3WS3
I purchased a Fastjet ticket in October 2024 booking ref: AB3WS3. I was suppose to fly out on the 21st of November 2024. Fastjet changed the flight schedule so it was no longer convenient for me to fly out at the new schedule. I then informed them that I won't be able to fly out at the new scheduled time and requested that the tickets be scheduled to a new date in 2025. They responded to me saying that they will issue a refund. And they said it will be processed through computicket who said it will be processed in 6 - 8 weeks. They requested my bank details but no payment is coming through. I have written several emails to computicket with Fastjet in copy but I have not been paid. Computicket says they await authorisation from Fastjet. As of now both Fastjet have started ignoring my emails. This is not the kind of service to be expected from an airline. The customer service from their trade department is poor.
Helpful (0)
|Replies (0)LM
Lovemore M
1 reviews | Active since Jan 2020
16 Jan 2025, 08:06
Booking ref : AB3WS3
I purchased a Fastjet ticket in October 2024 booking ref: AB3WS3. I was suppose to fly out on the 21st of November 2024. Fastjet changed the flight schedule so it was no longer convenient for me to fly out at the new schedule. I then informed them that I won't be able to fly out at the new scheduled time and requested that the tickets be scheduled to a new date in 2025. They responded to me saying that they will issue a refund. And they said it will be processed through computicket who said it will be processed in 6 - 8 weeks. They requested my bank details but no payment is coming through. I have written several emails to computicket with Fastjet in copy but I have not been paid. Computicket says they await authorisation from Fastjet. As of now both Fastjet have started ignoring my emails. This is not the kind of service to be expected from an airline. The customer service from their trade department is poor.
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Nash N
1 reviews | Active since Jan 2020
26 Oct 2024, 21:15
POOR SERVICE
Poor customer services,doesnt communicate with clients,only cares about their business without considering clients schedules Flight delay from Harare to Johanesburg FN 8335 scheduled to depart Harare 18:05 only arrives Jhb @ 22:57 without notices
Helpful (0)
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Nash N
1 reviews | Active since Jan 2020
26 Oct 2024, 21:15
POOR SERVICE
Poor customer services,doesnt communicate with clients,only cares about their business without considering clients schedules Flight delay from Harare to Johanesburg FN 8335 scheduled to depart Harare 18:05 only arrives Jhb @ 22:57 without notices
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
12 Jul 2024, 11:13
Awful luggage experience!!
We get to OR Tambo to check in our bags. They tell us the "conveyor belt" is not working so we can just leave our bags by the side & someone will fetch them. We arrive in Bulawayo and our bags are not there. We are told the bags will come with the evening flight! However we can't collect them in the evening we have to come in the morning, so they take down our contact details. First question, what happens if I was on a connecting flight because this is absurd!!!? We return in the morning exactly at the time I happen to receive a call at 9.20 stating that the bags have arrived. We wait for an hour while they keep saying the bags are at "customs". Parking is charged at 2USD per hour by the way. When we are finally called to fetch our bags there's a book that needs to be signed, an argument ensues between 2 employees who don't want to share a pen. This one lady is insisting she needs her pen while she is just standing idle and all we needed was to just sign? The male employee who leads us to "customs", (a very small corner office with one employee) our bags had clearly only arrived with the plane that landed at 10 am so why lie & call us at 9.20??? By the time all is signed & we get our bags (which were clearly never opened by customs) an hour has passed & security wants us to pay 3USD for parking. I absolutely had to fight to not pay for parking because why am I paying for parking 2 days in a row when it was Fastjet's fault for mishandling luggage? Why is there no protocol to wave the parking fee in such circumstances, the parking officials were making it look like it is absolutely impossible to do. On top of this, the book of "mishandled luggage" is thick and almost full, if this happens often why were we not told what to in terms of parking when we return the next day? I can't be the only customer who has experienced this Airports Zimbabwe!!! There were even employees joking on the sidelines about Fastjet always doing this with the luggage. I then spoke to some of the passengers who taken a flight that day as well and guess what their luggage did not arrive with the missing luggage that we received. Our luggage was on their flight but not theirs (only 5 suitcases from our flight by the way.) Fastjet what is going onnn??????
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
12 Jul 2024, 11:13
Awful luggage experience!!
We get to OR Tambo to check in our bags. They tell us the "conveyor belt" is not working so we can just leave our bags by the side & someone will fetch them. We arrive in Bulawayo and our bags are not there. We are told the bags will come with the evening flight! However we can't collect them in the evening we have to come in the morning, so they take down our contact details. First question, what happens if I was on a connecting flight because this is absurd!!!? We return in the morning exactly at the time I happen to receive a call at 9.20 stating that the bags have arrived. We wait for an hour while they keep saying the bags are at "customs". Parking is charged at 2USD per hour by the way. When we are finally called to fetch our bags there's a book that needs to be signed, an argument ensues between 2 employees who don't want to share a pen. This one lady is insisting she needs her pen while she is just standing idle and all we needed was to just sign? The male employee who leads us to "customs", (a very small corner office with one employee) our bags had clearly only arrived with the plane that landed at 10 am so why lie & call us at 9.20??? By the time all is signed & we get our bags (which were clearly never opened by customs) an hour has passed & security wants us to pay 3USD for parking. I absolutely had to fight to not pay for parking because why am I paying for parking 2 days in a row when it was Fastjet's fault for mishandling luggage? Why is there no protocol to wave the parking fee in such circumstances, the parking officials were making it look like it is absolutely impossible to do. On top of this, the book of "mishandled luggage" is thick and almost full, if this happens often why were we not told what to in terms of parking when we return the next day? I can't be the only customer who has experienced this Airports Zimbabwe!!! There were even employees joking on the sidelines about Fastjet always doing this with the luggage. I then spoke to some of the passengers who taken a flight that day as well and guess what their luggage did not arrive with the missing luggage that we received. Our luggage was on their flight but not theirs (only 5 suitcases from our flight by the way.) Fastjet what is going onnn??????
0
Replies (0)