Bad customer experience. Don't bother going there

Bad experience even head office is useless. I order cable last year around November they were supposed to arrive in commisioner street store location. When I call a guy by name of junior if thats his name is as rude. He didn't even bother to ask for tracking number just bluntly told me item has not arrive. He said I should come to the store of which I didn't even select as a pick up location. What a nightmare these people are just not bothered. Head office you might ask, we'll that is even worse the lady picks up the call the 1st time. After that you can call 1 million she just wont pick up, if she does she will transfer you to a number that will not be picked up then you will not be able to even get through to her now. Fast trak the one that sell sound equipment is the worst experience ive ever had in my life. This does even deserve even a single star