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Fastrak
Unclaimed Business
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AI Review Summary
Based on recent customer reviews, Fastrak receives overwhelmingly negative feedback across multiple branches. Customers consistently report rude and dismissive staff, particularly from store and area managers. Online order fulfilment is a recurring pain point, with long delays and no communication on pickup readiness. Product quality concerns centre on low-end brands like Supersonic smart TVs and FTS guitars, with customers feeling misled about product capabilities. Returns and warranty claims are handled poorly, leaving buyers feeling disrespected and ignored. Head office support is described as equally unresponsive.
Performance(last 12 months):
TrustIndex
0
Ranking
#53
in Retail
NPS Score
-100
Recommended: Unlikely
Review Distribution
1.4|11 Reviews
Jun '25 - May '26
5(9.1%)
4(0%)
3(0%)
2(0%)
1(90.9%)
5(9.1%)
4(0%)
3(0%)
2(0%)
1(90.9%)
Frequently Asked Questions About Fastrak
Based on recent customer reviews, Fastrak receives overwhelmingly negative feedback across multiple branches. Customers consistently report rude and dismissive staff, particularly from store and area managers. Online order fulfilment is a recurring pain point, with long delays and no communication on pickup readiness. Product quality concerns centre on low-end brands like Supersonic smart TVs and FTS guitars, with customers feeling misled about product capabilities. Returns and warranty claims are handled poorly, leaving buyers feeling disrespected and ignored. Head office support is described as equally unresponsive.
Fastrak has a TrustIndex of 0 out of 10 on Hellopeter, based on 11 reviews in the last 12 months. Hellopeter has tracked Fastrak across 33 total reviews. How is the TrustIndex calculated? →
Recent reviews (11)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceSN
SAMUKELISIWE N
1 reviews | Active since Jan 2020
11 Mar 2026, 10:30
Long wait for repair
The customer service from the branch in Ermelo is terrible; they lack communication. I bought a Panel FTS 1842sp-inch smart TV in 31October 2025, and it only worked for one month. On December 28, 2025, it just went blank—no picture or audio. I immediately returned it to the store for repair or replacement, but I was told I needed to wait six weeks. The store recorded the Booking date as 04/01/26. They always promise to resolve issues with an update, but nothing is done, and the problem has continued since then. As of now, six weeks later, the issue still hasn't been fixed. ,can I get refund already bought new TV because seems like the do not care about their customers. ---
Helpful (0)
|Replies (0)SN
SAMUKELISIWE N
1 reviews | Active since Jan 2020
11 Mar 2026, 10:30
Long wait for repair
The customer service from the branch in Ermelo is terrible; they lack communication. I bought a Panel FTS 1842sp-inch smart TV in 31October 2025, and it only worked for one month. On December 28, 2025, it just went blank—no picture or audio. I immediately returned it to the store for repair or replacement, but I was told I needed to wait six weeks. The store recorded the Booking date as 04/01/26. They always promise to resolve issues with an update, but nothing is done, and the problem has continued since then. As of now, six weeks later, the issue still hasn't been fixed. ,can I get refund already bought new TV because seems like the do not care about their customers. ---
0
Replies (0)SD
Susan D
1 reviews | Active since Jan 2020
5 Mar 2026, 12:22
Poor service
Very poor response from call center. ISP . The promised speed of the service has bnever materialised. Complaints to call centre yielded nothing as promised call back were not kept. Today I held on for 30 minutes with no resolve. Choose your ISP carefully - Pradeep
Helpful (0)
|Replies (0)SD
Susan D
1 reviews | Active since Jan 2020
5 Mar 2026, 12:22
Poor service
Very poor response from call center. ISP . The promised speed of the service has bnever materialised. Complaints to call centre yielded nothing as promised call back were not kept. Today I held on for 30 minutes with no resolve. Choose your ISP carefully - Pradeep
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
2 Feb 2026, 07:15
Rude WhatsApp Mannerisms
Asked a normal question about a TV Box on their WhatsApp. Rudely told "Use our website" Not even the slightest effort to answer my question. Luckily soon or later businesses like this cease to exist.
Helpful (0)
|Replies (0)tM
thando M
1 reviews | Active since Jan 2020
15 Jan 2026, 13:27
Bad customer experience. Don't bother going there
Bad experience even head office is useless. I order cable last year around November they were supposed to arrive in commisioner street store location. When I call a guy by name of junior if thats his name is as rude. He didn't even bother to ask for tracking number just bluntly told me item has not arrive. He said I should come to the store of which I didn't even select as a pick up location. What a nightmare these people are just not bothered. Head office you might ask, we'll that is even worse the lady picks up the call the 1st time. After that you can call 1 million she just wont pick up, if she does she will transfer you to a number that will not be picked up then you will not be able to even get through to her now. Fast trak the one that sell sound equipment is the worst experience ive ever had in my life. This does even deserve even a single star
Helpful (0)
|Replies (0)tM
thando M
1 reviews | Active since Jan 2020
15 Jan 2026, 13:27
Bad customer experience. Don't bother going there
Bad experience even head office is useless. I order cable last year around November they were supposed to arrive in commisioner street store location. When I call a guy by name of junior if thats his name is as rude. He didn't even bother to ask for tracking number just bluntly told me item has not arrive. He said I should come to the store of which I didn't even select as a pick up location. What a nightmare these people are just not bothered. Head office you might ask, we'll that is even worse the lady picks up the call the 1st time. After that you can call 1 million she just wont pick up, if she does she will transfer you to a number that will not be picked up then you will not be able to even get through to her now. Fast trak the one that sell sound equipment is the worst experience ive ever had in my life. This does even deserve even a single star
0
Replies (0)EH
Errin H
1 reviews | Active since Jan 2020
9 Jan 2026, 00:43
Fastrak is big time ****mers!!!
The most terrible customer service in history from the Branch in George, Customer service and Area Manager. They don't teach the staff product knowledge ,the staff is just selling stuff without explaining the pros and cons ,on top of that the Store Manager is very rude .I bought an "Supersonic Smart TV "in 2024 have in mind when I purchased the tv they did not even explain to me listen the tv only have an 1 year warranty.,and "if" something happened with the tv it can't be fixed nowhere. Eventually my tv broke after 1 year and they said the can fix it but I must pay an "fee" of "R1900" .The problem is not paying buy an Supersonic Brand it isn't even quality if it was Samsung, Hisense and etc..anytime I feel it's day light *******. People please don't buy from them either pay expensive for quality!!!
Helpful (0)
|Replies (0)EH
Errin H
1 reviews | Active since Jan 2020
9 Jan 2026, 00:43
Fastrak is big time ****mers!!!
The most terrible customer service in history from the Branch in George, Customer service and Area Manager. They don't teach the staff product knowledge ,the staff is just selling stuff without explaining the pros and cons ,on top of that the Store Manager is very rude .I bought an "Supersonic Smart TV "in 2024 have in mind when I purchased the tv they did not even explain to me listen the tv only have an 1 year warranty.,and "if" something happened with the tv it can't be fixed nowhere. Eventually my tv broke after 1 year and they said the can fix it but I must pay an "fee" of "R1900" .The problem is not paying buy an Supersonic Brand it isn't even quality if it was Samsung, Hisense and etc..anytime I feel it's day light *******. People please don't buy from them either pay expensive for quality!!!
0
Replies (0)ED
LM
Lorraine M
1 reviews | Active since Jan 2020
12 Dec 2025, 17:39
OK the are very dedi...
OK the are very dedicated and loyal to their business and very quick to respond
Helpful (0)
|Replies (0)LM
Lorraine M
1 reviews | Active since Jan 2020
12 Dec 2025, 17:39
OK the are very dedi...
OK the are very dedicated and loyal to their business and very quick to respond
0
Replies (0)VN