Active since Feb 2017
6
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0
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Reviews
6 reviews2 months ago
Rude WhatsApp Mannerisms
Asked a normal question about a TV Box on their WhatsApp. Rudely told "Use our website" Not even the slightest effort to answer my question. Luckily soon or later businesses like this cease to exist.
0 replies
6 months ago
Phone answered quickly
Phone answered quickly. Very professional agent assisted in changing beneficiary and bank details promptly without any problem. She explained everything clearly.
53 replies
11 months ago
Fastway Couriers - No Customoer Service
I have ordered two parcels from Temu in China. According to the tracking system on Temu the one parcel landed in Johannesburg and was routed via Fastway Couriers. The other landed after the 1st and was routed via Buffalo Couriers. Today is Wednesday, The 1st parcel - Fastway is still sitting in Pretoria in Northbay 1. The 2nd parcle - Buffalo, was delivered yesterday. Trying to get hold of an agent on Fastway whatsapp chat is almost impossible, today, after an hour of waiting I just gave up. Now, after complaining to Temu, I get an email from Fastway stating that I am in a "grey" are and delivery will only take place on Friday. On Monday, after waiting an hour, an agent told me "tomorrow but latest Thursday"
0 replies
42 months ago
Online and Shop Price Discrepancy
My sister saw a Jungle Beats Bell Jar 5619219 on the official Swarovski website for R2750.00 the website stated that this item is not available online. She phone Swarovski and was told that the item is available at the Brooklyn Mall store in Pretoria. My sister lives far from Pretoria. I searched for the store on Google and found it's address and contact number, Google identified the store as Swarovski and nothing else. When I phoned to confirm stock the shop assited answered "Hello, Swarovski, Lungi speaking". I went to the store and told the shop assistent what I wanted, he showed me the item and I confirmed that I was taking it. Because the price was clear on the website and it stated it was not available online I did not ask for or check the price. It was only when I got home that I saw on the receipt that I was charged R2950.00. I phoned the store and was told R2750.00 was the "online" price (not really possible if one takes into account that it is not available online). I then emailed Swarovski and asked for an explanation, which was - The actual stores selling the Swarovski products are not Swarovski but rather "partner" stores, this while the stores only displays the Swarovski name and logo and nowhere does it state "partner store". I replied that this was not an acceptable explanation and that I insist on the R200.00 overcharge to be refunded. Swarovski bluntly refuses to acknowledge their responsibility and refers me the the shop who in turn blames Swarovski. of Swarovski online on their official website. Swarovski should sort this discrepancy out among themselves but 1st refund me for their oversight and miscommunications with their branches (not parner stores) that they call it when it is convenient.
0 replies
98 months ago
Fire Destoyed Washing Machine NOT Replaced after 41 days
The Hisense washing machine which I am renting from Teljoy was completely destroyed in a fire together with all other home contents on the 2nd of February 2018. When I reported the incident to Audrey at Teljoy Customer Services I was told to submit photos of the damaged machine, the Fire Departments Reports and an affidavit and I did so during the week of 4 to 9 February. After several emails going back and forth it was established that Teljoy did not receive notification of my change of address. They asked me to submit the address which I did and I received an email stating that my claim was approved and that a new machine would be delivered. Then I received a mail stating that since I do not live in their service area any longer they might not be able to deliver the new machine and that I might have to collect it from and agent. Then I received an email stating that they are having problems sourcing the correct Hisense machine and whether I'd accept a smaller machine from a different manufacturer, I replied that I would prefer the same machine as the one I originally had and after this I have not received any communication again. It is now the 15th of March 2018 , I have been invoiced twice since the fire and the monthly deduction have occurred twice as well but I am still without washing machine. My emails requesting feedback and insisting on action now gets completely ignored. The funny thing is that my insurer who covered the rest of ALL my house contents and my vehicle have already settled my claim and paid out in full to the tune of hundreds of thousands of rand BUT Teljoy finds it difficult to settle and conclude a claim worth only several thousand rand. All I want is a new replacement washing machine without any further delay.
105 replies
111 months ago
Terrible Service from Standard Bank Home Loans Department
<p>I have recently obtained a home loan from Standard Bank, in the process of registration I ceded an existing life policy with a monthly premium of just over R400 but worth more than the loan ammount for credit life cover. </p> <p>Somehow this was overlooked and Standard Bank issued another life cover policy with a monthly premium of well over R1400 covering exactly the loan ammount.</p> <p>After having to submit and resubmit the documentation over and over again at long last Standard Bank acknowledged that they wrongly issued another life policy and canceled it.</p> <p>Then my next problem started, by then they have already deducted 3 monthly premiums for this unneccesary policy and I started the grueling process of getting a refund from them.</p> <p>After almost a month and having to go into a branch myself to attain this the money was refunded BUT they just let it sit in my Standard Bank Home Loan account and did not put it back into my FNB Cheque account from where they illegally debited it.</p> <p>This FNB Cheque account have now been overdrawn for almost a month with detramental affects on my credit standing with FNB.</p> <p>I was told by a Standard Bank Home Loans consultant on the phone (from within the Mosselbay Standard Bank branch) that I had to submit in writing an instruction for the money to be paid back into the FNB Cheque account, she stipulated various information that this writen instruction must have, which I made notes of. I asked that if i did as she asked, how long it would take for the money to be paid back into my FNB Cheque account and she said if I mailed her the writen instruction right away, she would process it and the money would show in my FNB Cheque account on Monday the 20th Feb 2017.</p> <p>After not longer than 15 minutes when I got home I drafted a letter stating exactly what the consultant asked for with all the relevant info she said was neccesary and mailed it to the email address she provided.</p> <p>Within seconds of sending the mail I received the following (copied and pasted) email:-</p> <p> </p> <p>Good day</p> <p> </p> <p>We hereby acknowledge receipt of your request to CSAdmin.</p> <p> </p> <p>Your request is being attended to and feedback will be provided.</p> <p> </p> <p>Should you not receive feedback on your query within 3 days from the CS Admin team, please follow the PBB OSS Service Fulfilment escalation process.</p> <p> </p> <p>Regards,</p> <p>JHB OSS Service Fulfilment</p> <p> </p> <p>It is now 10:50 on Monday the 20th and the money is still not in my FNB Cheque account.</p> <p> </p> <p>I am so disappointed in Standard Bank and the "could not care less" attitude I have received throughout this ordeal. But, besides my disappointment, I am still sitting with an overdrawn cheque account and suffering because of it.</p>
168 replies
Review Distribution
5 Star
1 (16.666666666666668%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
5 (83.33333333333333%)