Customer satisfactory is not their priority

After trying for the last 8+ months to get them to pick the samosa that was left after my function after buying 4× 1 kg which al¦ reject after frying the samosas for my function and could not use them because they all were Rejects, I called fatima's pastries numerous 13 to 14 times and was sent 3 times to specific shop which did not want to collect the remainder of the samosas which they did not want to accept, after all that we came to agreement after speaking to a lady called yasimer to refund me with 3 x 1 kg samosa pur because for the loss of my ingredients and not having any starters for my function and now they ended up only giving me a 500 gram samosa pur complete liars and inconsistent regarding customer complaint an state one thing and do another thing after we come to agreement