1 reviews | Active since Member
I recently purchased a brand new truck from FAW Newlands. Truck has been driven about 4 times. The second day after driving it from the dealership to Durban truck would not start. I contact roadside assistance that advised their Pinetown commercial department technician will come out. He came out a few hours later and started the vehicle. He advised that he would order parts because there were warning lights that wouldn't go off. I also advised the FAW NEWLANDS DEPARTMENT about these warning lights when the driver left their workshop. Today the truck refused to start in the Phoenix area. The FAW Pinetown technician called my driver and told him that he can't give him an estimated ETA because they only have 2 teams and they are all busy. My driver is stranded in an area that is not fami**** with him. I had to call roadside assistance twice to get an estimated arrival and I still don't have that. Don't be fooled when buying vehicles that offer roadside assistance because dealerships won't assist in attending to this. At least not all dealerships.