1 reviews | Active since Member
I bought 2 FAW trucks, the first with a full maintenance agreement and when making the second purchase the same terms was agreed with the salesman. On the purchase of the second OTP I in error wrote same service agreement. Initially FAW did not want to allow the service agreement, but later agreed to the service agreement. The sales manager was rude and asked me to sign the service agreement but refused to discuss the contents of the agreement and asked me to leave his office. Upon inspection the FAW service agreement is wanting to charge me the same amount for a service agreement as what I am already paying for the full maintenace agreement of the other. Neither the Sales Manager, Vernon Rudman want to meet with me, neither the national sales manager, Jaco Pienaar want to talk to me to discuss the matter. FAW refuse to a meeting with me with the salesman. It seems that FAW dismissed the salesman..... BUT FAW does not want to entertain a meeting.
FAW is Chinees' owned they refuse to meet neither a phone call. The wore serve ever.