Service levels sucks

I booked my car in for inspection it was having a slight noise not knowing where it comes from. I'm told I have to leave it there and they don't have have courtesy car for me I fought them until they gave me a fiat punto. My problem is nobody cares to inform me what the progress is with my car. Service levels sucks in this dealership I can't do anything I have to wait for them to call me how long will it be 10 days or 10 months or 10 yrs? I don't think I'll buy any of their cars otherwise I'll have to deal with them servicing it so I'll look for people who cares about their customers not only marketing it, taking care of them is vital