FC
Fego Caffe
Unclaimed Business
FC
Fego Caffe
Unclaimed Business
1 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Score
Ranking
#14
in Restaurants & Food
NPS Score
0
Recommended: Unlikely
Review Distribution
5|1 Reviews
May '25 - Apr '26
5(100%)
4(0%)
3(0%)
2(0%)
1(0%)
5(100%)
4(0%)
3(0%)
2(0%)
1(0%)
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceLR
VP
Vaughan P
1 reviews | Active since Jan 2020
13 Nov 2024, 09:41
Abdul at Fego King Shaka International airport is the man!
Abdul at Fego Caffe King Shaka International deserves a medal and a promotion! Stellar service received. I forgot a personal item at the table and he ran to the boarding gate to return it. Very impressed.
Helpful (0)
|Replies (0)VP
Vaughan P
1 reviews | Active since Jan 2020
13 Nov 2024, 09:41
Abdul at Fego King Shaka International airport is the man!
Abdul at Fego Caffe King Shaka International deserves a medal and a promotion! Stellar service received. I forgot a personal item at the table and he ran to the boarding gate to return it. Very impressed.
0
Replies (0)SG
Sharlene G
1 reviews | Active since Jan 2020
31 Jul 2024, 10:46
Fego's King Shaka Airport - 5 Stars for Steven
Last Tuesday on our way back from attending a funeral, my sister and I stopped off at Fego's for a quick cappuccino and hot chocolate. We were promptly greeted with a smile by Steven. What a refreshing change. His warm friendly demeanor made a difficult day a little brighter. He is to be commended on his wonderful mannerism and polite chatter. He managed to make us laugh despite us having a rough day. Thank you, Steven. The service was excellent, only because Steven was such a delight. The service industry definitely could do with a few more Steven's
Helpful (0)
|Replies (0)SG
Sharlene G
1 reviews | Active since Jan 2020
31 Jul 2024, 10:46
Fego's King Shaka Airport - 5 Stars for Steven
Last Tuesday on our way back from attending a funeral, my sister and I stopped off at Fego's for a quick cappuccino and hot chocolate. We were promptly greeted with a smile by Steven. What a refreshing change. His warm friendly demeanor made a difficult day a little brighter. He is to be commended on his wonderful mannerism and polite chatter. He managed to make us laugh despite us having a rough day. Thank you, Steven. The service was excellent, only because Steven was such a delight. The service industry definitely could do with a few more Steven's
0
Replies (0)HM
KS
Kumar S
1 reviews | Active since Jan 2020
9 Oct 2023, 09:36
How do you serve food you will not eat yourself?
Montecasino is such an amazing place to visit, a place of fun and entertainment. Saturday the 7th of October was one of those days , with the SA Gin Festival event in full swing from about mid-day. Unfortunately with such an event ,catering is not great for vegetarians hence my visit to Fego , It is the first time I have ordered a meal from them. ( Previously just desert and hot drinks ) from my experience on Saturday they should stick to desert and hot drinks. From the onset, my wife ordered a mango based drink which on arrival was light colourless and tasted more like passionate fruit. Did taste good but definitely not what I ordered, in the interest of not wasting my time we kept the drink. The cappuccino I ordered was good. Main meals one was average and the other a disaster. Halloumi and stuffed mushroom, portion looked great , however after you cut into the mushroom and the water started dripping out. Standard has been set. I ordered the Vegetarian pasta which was supposed to be plum tomatoes, linguine, calamata olives, capers, onions , parmesan shaving and basil pesto. What I got was a tomato based pasta, with short bits of linguine , no basil and pesto , capers replaced by mushroom ( I was asked for this change as there was no capers available ) , no basil and pesto and definitely no parmesan shavings. The parmesan served on the side was aged, hard , discoloured , like the garlic a distasteful brown. I called the waiter for service and asked the question , would you eat what you have brought , and the immediate response was no.....why the F****** would you serve a paying client food that you would not eat. Later I called for the manager and I did say I would give the chef a lesson on how to prepare this dish according to what is on their menu. An apology was made with new sides of parmesan and garlic brought to the table. I did not have as it was 10 minutes too late. I did go up to the Manager to chat to the chef on his take of this dish, apparently it is Napolitana sauce and the basil and pesto is garnish , I was so irate with them , I did not ask about the shaved parmesan. They did learn some of my Italian words of encouragement on how not to treat their clients, if you cannot eat the food yourself, why service your filth to paying clients. Your chef needs some training , taste some of the foods and see its presentation from the competition, maybe a visit to another establishment that does the same scope of food service , Pizza Vino, Cappuccinos, Parrots etc. Fego Montecasino defends their pathetic quality , apologies are for comfort of their mind , I gathered this upon my interaction with the manager , chef, staff when my compliant was voiced. Like I said , they got a lesson in Italian unfortunately with the levels of competence that is employed at this establishment, it has fallen of their deaf ears. How has Montecasino and Tsogo Sun aligned themselves with this franchise , the visions are miles apart, one has great value on service and quality the other has no resspect for anything.
Helpful (0)
|Replies (0)KS
Kumar S
1 reviews | Active since Jan 2020
9 Oct 2023, 09:36
How do you serve food you will not eat yourself?
Montecasino is such an amazing place to visit, a place of fun and entertainment. Saturday the 7th of October was one of those days , with the SA Gin Festival event in full swing from about mid-day. Unfortunately with such an event ,catering is not great for vegetarians hence my visit to Fego , It is the first time I have ordered a meal from them. ( Previously just desert and hot drinks ) from my experience on Saturday they should stick to desert and hot drinks. From the onset, my wife ordered a mango based drink which on arrival was light colourless and tasted more like passionate fruit. Did taste good but definitely not what I ordered, in the interest of not wasting my time we kept the drink. The cappuccino I ordered was good. Main meals one was average and the other a disaster. Halloumi and stuffed mushroom, portion looked great , however after you cut into the mushroom and the water started dripping out. Standard has been set. I ordered the Vegetarian pasta which was supposed to be plum tomatoes, linguine, calamata olives, capers, onions , parmesan shaving and basil pesto. What I got was a tomato based pasta, with short bits of linguine , no basil and pesto , capers replaced by mushroom ( I was asked for this change as there was no capers available ) , no basil and pesto and definitely no parmesan shavings. The parmesan served on the side was aged, hard , discoloured , like the garlic a distasteful brown. I called the waiter for service and asked the question , would you eat what you have brought , and the immediate response was no.....why the F****** would you serve a paying client food that you would not eat. Later I called for the manager and I did say I would give the chef a lesson on how to prepare this dish according to what is on their menu. An apology was made with new sides of parmesan and garlic brought to the table. I did not have as it was 10 minutes too late. I did go up to the Manager to chat to the chef on his take of this dish, apparently it is Napolitana sauce and the basil and pesto is garnish , I was so irate with them , I did not ask about the shaved parmesan. They did learn some of my Italian words of encouragement on how not to treat their clients, if you cannot eat the food yourself, why service your filth to paying clients. Your chef needs some training , taste some of the foods and see its presentation from the competition, maybe a visit to another establishment that does the same scope of food service , Pizza Vino, Cappuccinos, Parrots etc. Fego Montecasino defends their pathetic quality , apologies are for comfort of their mind , I gathered this upon my interaction with the manager , chef, staff when my compliant was voiced. Like I said , they got a lesson in Italian unfortunately with the levels of competence that is employed at this establishment, it has fallen of their deaf ears. How has Montecasino and Tsogo Sun aligned themselves with this franchise , the visions are miles apart, one has great value on service and quality the other has no resspect for anything.
0
Replies (0)RA
Ricardo A
1 reviews | Active since Jan 2020
14 May 2023, 18:41
Figo Caffe Sibiya Casino
Took my wife for breakfast 13 May 2023 service from the waiter pathetic sat down to our dirty table waitress didn't even think of cleaning the table before we sat ordered sausage and onions omlete and 2 fried eggs with bacon and toast not again dried out omlete with cold sausage and burnt onions toast as hard as a rock bacon badly burnt and hard just a bad experience and ask me about food cause my job title is a chef so l can't be taken for a ride when it comes to food and service Figo Caffe Sibiya should be closed down and replaced with something better Sibiya wake up
Helpful (0)
|Replies (0)RA
Ricardo A
1 reviews | Active since Jan 2020
14 May 2023, 18:41
Figo Caffe Sibiya Casino
Took my wife for breakfast 13 May 2023 service from the waiter pathetic sat down to our dirty table waitress didn't even think of cleaning the table before we sat ordered sausage and onions omlete and 2 fried eggs with bacon and toast not again dried out omlete with cold sausage and burnt onions toast as hard as a rock bacon badly burnt and hard just a bad experience and ask me about food cause my job title is a chef so l can't be taken for a ride when it comes to food and service Figo Caffe Sibiya should be closed down and replaced with something better Sibiya wake up
0
Replies (0)MR
AL
Annatjie L
1 reviews | Active since Jan 2020
2 Jan 2023, 16:12
Fego ultra city
Ultra city south outlet Food was disappointing compared to Galleria outlet
Helpful (0)
|Replies (0)AL
Annatjie L
1 reviews | Active since Jan 2020
2 Jan 2023, 16:12
Fego ultra city
Ultra city south outlet Food was disappointing compared to Galleria outlet
0
Replies (0)