Misrepresenting, misguiding and unprofessional

Misrepresentation, leading to purposefully misguiding the non-suspecting consumer. The run-down of promises and prices ending up not true at all. What is promised, is not delivered and the costs are then drastically different to the initial verbal quote. We will never deal with Fern Chem again and will make very sure that ALL our business partners and industry friends are aware of this!