Non existant service from Ferdale Appliance Repair Centre

on the 19th December 2017 Ferndale Appliance Repair Centre came and took the door of my bosch washing machine for replacement. They advised that Bosch was closed for the Christmas period and would only re-open again in mid Jan. this I understood and accepted. They also told me that I had to pay R1680 up front, which i did in all good faith. Mid Jan I started calling and was told one story after another, on the odd occasion that they answered their phone. I was dealing with Leon during this period. At the beginning of March, I was suddenly dealing with Brendon and told that Leon had been fired. After another time of false promises, they promised to be here yesterday at 10.30am. I cancelled my appointments and waited the whole day. I could not get them to answer the phone. He sms'd to say he was on his way. Nothing. this morning when I sms'd, because again they did not answer, to say that I was going to the police, he sms'd back to say I must not threaten him and that I must get the machine fixed myself. Their webpage is very professional and their initial response was very prompt, but that is where it stopped.