Ff Gertse **** coach company

I don't recommend anyone to use FF Gertse coach company. Its not a company its a ****. Booked a bus for cape town, departure time was 6pm. I arrived at the boarding station 15min earlier got told that the bus left. To my investigation I found out that the bus never arrived. The staff was rude when I went to enquire about a refund or change of departure since I decided to board a flight instead cause I was due to be in Cape Town the following morning. Got told to come back the following day to board the bus with the same ticket of the bus that never arrived. How can I be confident that the bus will arrive since it never pitched and we where told lies along with other boarding passengers that it arrived an left.