Shockingly poor management

We were celebrating my birthday. It is a special occasion however the way the night unfolded was not special at all. We ordered drinks which took about 30mins to come. When it did come the waiter dropped the drinks on one of the guys at our table. Another waiter then took over to serve us because maybe our first waiter was still learning. While at La Fiamma Grill we spent about 2 and half hours there. The manager went to every table around us to check in on their experience but conveniently left our table out. We got the bill and they didn't even take off the price of the drinks to say sorry for spilling the drinks on you. We paid the full bill and while settling we told our waiter we weren't happy with the level of service. She then proceeded to tell the manager that we weren't happy. He then turned back to look at us then just turned his head away and didn't even bother to come to us to apologize. I must state this one thing, we didn't come there and spend R300. Our bill came to R1443. My money is just as good as anyone other customers money so by being discriminated against was appalling. To be a manager and not have the decency to personally apologize to a paying customer just shows how much you value customers. This was not my first time coming to this restaurant, I live all the way in the south coast but made the trip here again because my previous experience was good. The manager on duty today was full of himself. Even after being directly told that the customer is not happy the manager refused to attend to us. Personally I want this manager to phone each of us that was at the restaurant today to explain why he couldn't apologize for his staff. So for not taking the time to resolve an issue, I expect La Fiamma Grill Ballito to pay the laundry bill for cleaning the clothes that was messed by your staff.

If I could give them 0 stars I would. This manager needs to explain himsel