Very Poor Service Experince - Beware

On the 20 July 2018 I called to make a booking for my Renegade to be serviced. I dropped my vehicle off on the 24 July 2018 which was the date of the appointment.

When I got back at 16H00 to collect my vehicle, only then was I informed that you did not have stock of spark plugs and it would take 10 days to sort out.

1. That was an inconvenience for me already as I was traveling. 2. Why didnt you tell me this when I made the appointment, or throughout the day of the service.. until 16H00 when i got there? 3. I have STILL not been contacted about this, almost 7 weeks later. 4. Other dealerships have stock of these spark plugs so if you were interested in getting it sorted you could have.

What a terrible experience and its only my first interaction with you!!!!

HJ72SV - GP