FG
Fiat Group Automobiles South Africa
Unclaimed Business
FG
Fiat Group Automobiles South Africa
Unclaimed Business
2 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#44
in Automotive
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|2 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Fiat Group Automobiles South Africa
Fiat Group Automobiles South Africa has a TrustIndex of 0 out of 10 on Hellopeter, based on 2 reviews in the last 12 months. Hellopeter has tracked Fiat Group Automobiles South Africa across 79 total reviews. How is the TrustIndex calculated? →
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceMW
MICHAEL W
1 reviews | Active since Jan 2020
25 Jul 2025, 05:39
FIAT South Africa unacceptable service
I bought a Fiat 500C Dolchivita in 2021. Recently the windscreen got cracked. To my surprise FIAT South Africa does not stock a windscreen for this high end fully imported model. I was told that once I have paid in advance, it could take 8-10 weeks for delivery. In the mean time the cracked windscreen is making the car not safe to drive. I find this after sales service extremely disappointing and unacceptable. Beware before buying a FIAT
Helpful (0)
|Replies (0)MW
MICHAEL W
1 reviews | Active since Jan 2020
25 Jul 2025, 05:39
FIAT South Africa unacceptable service
I bought a Fiat 500C Dolchivita in 2021. Recently the windscreen got cracked. To my surprise FIAT South Africa does not stock a windscreen for this high end fully imported model. I was told that once I have paid in advance, it could take 8-10 weeks for delivery. In the mean time the cracked windscreen is making the car not safe to drive. I find this after sales service extremely disappointing and unacceptable. Beware before buying a FIAT
0
Replies (0)JvdS
Jane van der Spuy
1 reviews | Active since Jan 2020
26 May 2025, 11:17
Fiat service in Hillcrest/Pinetown SUCKS
If there was a ZERO for a rating here, Fiat in Hillcrest/Pinetown would get it. I have had two chats with a human on their chat line (with promises for somebody to come back to me). I have tried calling the landline given on the email reminding me to bring my Fiat 500 for a service - it doesn't work. I have emailed probably three or four times but I am rewarded with a deafening silence from every single one of my efforts. Come on Fiat - this is really not good enough.
Helpful (0)
|Replies (0)JvdS
Jane van der Spuy
1 reviews | Active since Jan 2020
26 May 2025, 11:17
Fiat service in Hillcrest/Pinetown SUCKS
If there was a ZERO for a rating here, Fiat in Hillcrest/Pinetown would get it. I have had two chats with a human on their chat line (with promises for somebody to come back to me). I have tried calling the landline given on the email reminding me to bring my Fiat 500 for a service - it doesn't work. I have emailed probably three or four times but I am rewarded with a deafening silence from every single one of my efforts. Come on Fiat - this is really not good enough.
0
Replies (0)PL
Peter L
1 reviews | Active since Jan 2020
12 Jul 2024, 12:19
very bad service by Fiat SA
One advice : do not touch a Fiat. I have a 500L Treking and am waiting for parts since October 2023 !!! CK-Couchworks are very helpfull but they have no idea when or if the parts will ever come !!!!
Helpful (0)
|Replies (0)PL
Peter L
1 reviews | Active since Jan 2020
12 Jul 2024, 12:19
very bad service by Fiat SA
One advice : do not touch a Fiat. I have a 500L Treking and am waiting for parts since October 2023 !!! CK-Couchworks are very helpfull but they have no idea when or if the parts will ever come !!!!
0
Replies (0)AJ
AJ
Alrick J
1 reviews | Active since Jan 2020
14 Apr 2023, 10:18
Be very careful when buying a FIAT Tipo
Fiat Tipo - I am deeply disappointed with the quality of this vehicle. I bought it in 2018 and have a full-service history. My problems with the car started on 24 January 2023. I went to pick up my son and heard a rattling noise. I thought one of my tyres where flat, but this was not the case. After checking for an hour, I noticed that the engine was loose. I booked a tow truck to take the car home. The following morning the car was towed to Fiat Bedfordview. The staff were very friendly and the service was professional. After an assessment they told me the engine mountings came loose and had to be replaced. The car was just out of warranty and the mileage were 64177 km. I don’t understand how the engine mounting can break after 64177 km. I was charged R8208.11 (4.5 hours labour at R870.00 per hour) for the repair. I believe that my vehicle was the fifth one that came in for the same issue. Are there a manufacturing fault with this component? I was not happy to pay for the repair but needed my car. See invoice attached. Two months later I had another breakdown(28 March 2023). This time the pipe on the thermostat housing came loose. I thought it was just a matter of reattaching the pipe to the thermostat housing, to my surprise I saw that the plastic part attached to the thermostat housing and pipe completely broke. Once again, I had to book a tow truck to take my vehicle to a Fiat service centre. This time it went to Fiat Midrand as the car broke down close to work. The service I received at your Midrand service center was terrible. I had to phone them continuously to check the status of my repair. They would make promises to call back, but I never received a call. They established that the whole thermostat housing had to be replaced. I was also charged for 2 hours labour(R925 per hour). I asked the service manager Francois if they could give me a discount as the car was just out of warranty. He dropped the labour price per hour by R25.00. I was promised that the car would be ready for collection on Friday 26 March 2023. I made +- 7 calls that day to check if my vehicle was ready for collection. I did not receive one phone call from them. When I went to pick up my vehicle, I asked the service consultant why their service was so bad and why they do not return calls. Her response was “sorry” with no explanation. When I confronted the service manager Francois about the same issue, his response was very arrogant and dismissive. I asked him for a report on how the part just broke, they could not answer me but himself and the mechanic hinted to wear and tear. I will never ever go back to that branch. See invoice attached I received a call from your call centre to check how my experience was and told the lady exactly what happened. She advised that someone would call me and to date I am still waiting for that call. I am very disappointed with the service that I experienced with your service and call center. It looks like fiat cars are only designed to last till the warranty expires and then the customer must pay for all future repairs. How can motor mountings and thermostats only last for 64000 km. When the car is being sold the sales person promises you the world and assures you that the service and the quality is of the highest standard. This is obviously not the case after the warranty expires. I mostly use my car to travel from home to work. I drive mostly on the freeway so I did not expect these components to break after 60000km
Helpful (0)
|Replies (0)AJ
Alrick J
1 reviews | Active since Jan 2020
14 Apr 2023, 10:18
Be very careful when buying a FIAT Tipo
Fiat Tipo - I am deeply disappointed with the quality of this vehicle. I bought it in 2018 and have a full-service history. My problems with the car started on 24 January 2023. I went to pick up my son and heard a rattling noise. I thought one of my tyres where flat, but this was not the case. After checking for an hour, I noticed that the engine was loose. I booked a tow truck to take the car home. The following morning the car was towed to Fiat Bedfordview. The staff were very friendly and the service was professional. After an assessment they told me the engine mountings came loose and had to be replaced. The car was just out of warranty and the mileage were 64177 km. I don’t understand how the engine mounting can break after 64177 km. I was charged R8208.11 (4.5 hours labour at R870.00 per hour) for the repair. I believe that my vehicle was the fifth one that came in for the same issue. Are there a manufacturing fault with this component? I was not happy to pay for the repair but needed my car. See invoice attached. Two months later I had another breakdown(28 March 2023). This time the pipe on the thermostat housing came loose. I thought it was just a matter of reattaching the pipe to the thermostat housing, to my surprise I saw that the plastic part attached to the thermostat housing and pipe completely broke. Once again, I had to book a tow truck to take my vehicle to a Fiat service centre. This time it went to Fiat Midrand as the car broke down close to work. The service I received at your Midrand service center was terrible. I had to phone them continuously to check the status of my repair. They would make promises to call back, but I never received a call. They established that the whole thermostat housing had to be replaced. I was also charged for 2 hours labour(R925 per hour). I asked the service manager Francois if they could give me a discount as the car was just out of warranty. He dropped the labour price per hour by R25.00. I was promised that the car would be ready for collection on Friday 26 March 2023. I made +- 7 calls that day to check if my vehicle was ready for collection. I did not receive one phone call from them. When I went to pick up my vehicle, I asked the service consultant why their service was so bad and why they do not return calls. Her response was “sorry” with no explanation. When I confronted the service manager Francois about the same issue, his response was very arrogant and dismissive. I asked him for a report on how the part just broke, they could not answer me but himself and the mechanic hinted to wear and tear. I will never ever go back to that branch. See invoice attached I received a call from your call centre to check how my experience was and told the lady exactly what happened. She advised that someone would call me and to date I am still waiting for that call. I am very disappointed with the service that I experienced with your service and call center. It looks like fiat cars are only designed to last till the warranty expires and then the customer must pay for all future repairs. How can motor mountings and thermostats only last for 64000 km. When the car is being sold the sales person promises you the world and assures you that the service and the quality is of the highest standard. This is obviously not the case after the warranty expires. I mostly use my car to travel from home to work. I drive mostly on the freeway so I did not expect these components to break after 60000km
0
Replies (0)RZ
Rohann Z
1 reviews | Active since Jan 2020
27 Jan 2023, 15:02
Discontinued spares ????
Contact fiat for a water hose that perished.... al they say is that the part has been discontinued ????? Must i throw it away? are they insane???? Never a fiat AGAIN - -- Help send this so other people
Helpful (0)
|Replies (0)RZ
Rohann Z
1 reviews | Active since Jan 2020
27 Jan 2023, 15:02
Discontinued spares ????
Contact fiat for a water hose that perished.... al they say is that the part has been discontinued ????? Must i throw it away? are they insane???? Never a fiat AGAIN - -- Help send this so other people
0
Replies (0)SW
Seve W
1 reviews | Active since Jan 2020
19 Jan 2023, 13:51
Fiat..No care, no service..Indicative of huge corporates
So regret buying a Fiat. Wonder if the CEO of Stellantis reads reviews? Worst customer service from dealerships, not to mention from Fiat SA themselves Going to sell the piece of junk and move on
Helpful (0)
|Replies (0)SW
Seve W
1 reviews | Active since Jan 2020
19 Jan 2023, 13:51
Fiat..No care, no service..Indicative of huge corporates
So regret buying a Fiat. Wonder if the CEO of Stellantis reads reviews? Worst customer service from dealerships, not to mention from Fiat SA themselves Going to sell the piece of junk and move on
0
Replies (0)