Stay far away from Fibreglass Pools SA! They are rogues!!!

I contacted Fibreglass Pools SA in july for a quote on on their 3x5mm Mississippi pool, after sending me the quote I stumbled across the companies bad reviews on their website, after seeing the reviews I decided to not use them, Connie the owner contacted me a day after sending me the quite, I then advised her that I wont be using her company because I was sceptical after reading all those negative reviews online. She immediately notified me that people were just trying to destroy her company, they are in business for more than 15 years and that her ad online was not a paid ad but rather listed first on the Google normal search listing which proves their credibility. She also told me that she will upgrade my paving surroundings with the flagstone pavers and pool copings without any additional cost as a gesture of good faith, well I feel hook line and sinker and paid her a deposit of more than 55%.

A day after paying the deposit I saw all these reviews on hello and Peter and immediately sent Connie a message advising her that I want to cancel as I was still not convinced and happy. She informed me that the shell was already been manufactured and she can sell the shell once it's made and reimburse me my money. My husband and I both knew that she was lying as Fibre glass Pools SA is a different bank to me, so how can the shell already be in manufacturing if payment hasn't cleared in their account first. So we made the dumbest decision and asked Connie to go ahead with the pool installation as we felt that she will stall with selling the pool and paying for the US our money. We gave Connie the go ahead in july, and our pool is still not complete (September) every week Connie stalled the job, at one point she even told my husband that her guys started a job somewhere else and we must wait for them to complete it, when I called her to find out how she can start another job without completing my job she started screaming her guts at me over the phone, she told me she is tired of us and that we mustn't tell her how to run her business, she said she will show us and threatened me, thereafter she cut the call on me.

The paving they put was all loose and cracked. Her workers didn't have the right tools to do the job, they had a join in the power cable, they rocked up whenever they felt like and went just over a week without coming to work or notifying us. I paid connie everything except the 5% which was only R2960, she still owes me a pvc cover that is worth R4400 and my two guarantees, the first week she told us that the supplier made the wrong size cover, and that they will make a new one which will be sent and installed by the following week, when the following week came she informed my husband that she will only send her truck to the supplier in jhb the next week, we kept quiet and waited patiently, when the next week came Connie refused to take our calls or respond to our emails. Finally the next day she answered the call and told my husband that she will transfer the money to us which was the R4400 less the R2960 that I owed her....we sent her our banking details twice, I still haven't received my money and guarantees. Fibreglass Pools SA are the biggest rogues and most unreliable unprofessional people. People need to be warned and stay far far far away!!!! Please don't fall for Connie's lies and sweet talks like we did, once they get your money you will be sorry!