Unfair contract terms, excessive charges, and poor transparency

My router was damaged after my home flooded due to heavy rain. Fibrestream is charging R1,700 to replace it—almost seven times the retail price—and I am also expected to pay a call-out fee.

When I attempted to cancel due to these unreasonable costs, I was informed that: My contract is locked in for 12 months I must pay the full remaining contract value PLUS an additional R2,000 cancellation fee

I never received a welcome email, contract, or a copy of the terms and conditions. I was told that providing an OTP to the salesperson automatically meant I agreed to everything in the fine print.

This lacks transparency and feels exploitative. Customers should be clearly informed of costs and contractual obligations upfront—not after problems arise.

I am now forced to remain with Fibrestream for the rest of 2026. I strongly advise potential customers to read the fine print carefully and think twice before signing up.