F(
Fibrestream (South Africa)
Claimed Business
F(
Fibrestream (South Africa)
Claimed Business
21 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#2
in Other
NPS Score
-100
Recommended: Unlikely
Review Distribution
2|21 Reviews
May '25 - Apr '26
5(25%)
4(0%)
3(0%)
2(0%)
1(75%)
5(25%)
4(0%)
3(0%)
2(0%)
1(75%)
Frequently Asked Questions About Fibrestream (South Africa)
Fibrestream (South Africa) has a TrustIndex of 0 out of 10 on Hellopeter, based on 21 reviews in the last 12 months. Hellopeter has tracked Fibrestream (South Africa) across 1 219 total reviews. How is the TrustIndex calculated? →
Recent reviews (21)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceNM
Noko M
1 reviews | Active since Jan 2020
4 Mar 2026, 12:35
Suspended connection
Terrible service and lines are not working Horrible service!! We have been without internet from yesterday, When contacting their call centre they don’t pick up.. the lines goes dead. Payment was made..they still suspended the connection...
Helpful (0)
|Replies (0)NM
Noko M
1 reviews | Active since Jan 2020
4 Mar 2026, 12:35
Suspended connection
Terrible service and lines are not working Horrible service!! We have been without internet from yesterday, When contacting their call centre they don’t pick up.. the lines goes dead. Payment was made..they still suspended the connection...
0
Replies (0)NM
Nthati M
1 reviews | Active since Jan 2020
4 Feb 2026, 08:57
Unfair contract terms, excessive charges, and poor transparency
My router was damaged after my home flooded due to heavy rain. Fibrestream is charging R1,700 to replace it—almost seven times the retail price—and I am also expected to pay a call-out fee. When I attempted to cancel due to these unreasonable costs, I was informed that: My contract is locked in for 12 months I must pay the full remaining contract value PLUS an additional R2,000 cancellation fee I never received a welcome email, contract, or a copy of the terms and conditions. I was told that providing an OTP to the salesperson automatically meant I agreed to everything in the fine print. This lacks transparency and feels exploitative. Customers should be clearly informed of costs and contractual obligations upfront—not after problems arise. I am now forced to remain with Fibrestream for the rest of 2026. I strongly advise potential customers to read the fine print carefully and think twice before signing up.
Helpful (0)
|Replies (0)NM
Nthati M
1 reviews | Active since Jan 2020
4 Feb 2026, 08:57
Unfair contract terms, excessive charges, and poor transparency
My router was damaged after my home flooded due to heavy rain. Fibrestream is charging R1,700 to replace it—almost seven times the retail price—and I am also expected to pay a call-out fee. When I attempted to cancel due to these unreasonable costs, I was informed that: My contract is locked in for 12 months I must pay the full remaining contract value PLUS an additional R2,000 cancellation fee I never received a welcome email, contract, or a copy of the terms and conditions. I was told that providing an OTP to the salesperson automatically meant I agreed to everything in the fine print. This lacks transparency and feels exploitative. Customers should be clearly informed of costs and contractual obligations upfront—not after problems arise. I am now forced to remain with Fibrestream for the rest of 2026. I strongly advise potential customers to read the fine print carefully and think twice before signing up.
0
Replies (0)QR
QUEEN R
1 reviews | Active since Jan 2020
7 Jan 2026, 21:21
Terrible service and lines are not working
Horrible service!! We have been without internet for the past 3 days! . When contacting their call centre they don’t pick up.. the lines goes dead. This morning I called again and spoke to someone who requested my bank statement to check for debit order mandate .. and promised to call me back in 30 minutes… she never called
Helpful (0)
|Replies (0)QR
QUEEN R
1 reviews | Active since Jan 2020
7 Jan 2026, 21:21
Terrible service and lines are not working
Horrible service!! We have been without internet for the past 3 days! . When contacting their call centre they don’t pick up.. the lines goes dead. This morning I called again and spoke to someone who requested my bank statement to check for debit order mandate .. and promised to call me back in 30 minutes… she never called
0
Replies (0)TSN
Thembelihle S'yolise Notha
1 reviews | Active since Jan 2020
7 Jan 2026, 07:54
Ongoing Billing Issues, Unreachable Accounts Department & Repeated Unfair Disconnections
I am extremely disappointed with FibreStream’s service and billing process. For the past two months, I have been experiencing continuous problems with debit orders and billing, coupled with an accounts/finance department that is almost impossible to get hold of. Timeline of events: In the first month, FibreStream failed to debit my account but still charged me a reconnection fee. In the second month, I contacted finance and was advised by a FibreStream acoounts representative that if the debit order did not go through, I should make an EFT instead. I followed this instruction and sent an EFT in November, with proof of payment submitted. Despite this, my service was disconnected and took about 7 days to be restored. The same issue occurred again in December. When I saw the debit order had not gone off, I sent another EFT as advised and submitted proof of payment. Yet again, in January, my line was disconnected. What makes this worse is that: It is nearly impossible to reach the accounts department. I have sent countless proof of payments, but these seem to be ignored. I am now being told I must pay admin and reconnection fees for the past two months, even though I followed FibreStream’s own instructions and paid on time. I find it completely unfair to be penalised for internal billing failures, especially when I acted in good faith and paid for a service I rely on for work and daily use. All I want is: Proper assistance from accounts My payments correctly allocated Unfair reconnection/admin fees reversed A stable service without constant disconnections At this point, I am paying for a service that I am repeatedly being denied access to. FibreStream seriously needs to improve their billing processes and customer support, particularly in finance.
Helpful (0)
|Replies (0)TSN
Thembelihle S'yolise Notha
1 reviews | Active since Jan 2020
7 Jan 2026, 07:54
Ongoing Billing Issues, Unreachable Accounts Department & Repeated Unfair Disconnections
I am extremely disappointed with FibreStream’s service and billing process. For the past two months, I have been experiencing continuous problems with debit orders and billing, coupled with an accounts/finance department that is almost impossible to get hold of. Timeline of events: In the first month, FibreStream failed to debit my account but still charged me a reconnection fee. In the second month, I contacted finance and was advised by a FibreStream acoounts representative that if the debit order did not go through, I should make an EFT instead. I followed this instruction and sent an EFT in November, with proof of payment submitted. Despite this, my service was disconnected and took about 7 days to be restored. The same issue occurred again in December. When I saw the debit order had not gone off, I sent another EFT as advised and submitted proof of payment. Yet again, in January, my line was disconnected. What makes this worse is that: It is nearly impossible to reach the accounts department. I have sent countless proof of payments, but these seem to be ignored. I am now being told I must pay admin and reconnection fees for the past two months, even though I followed FibreStream’s own instructions and paid on time. I find it completely unfair to be penalised for internal billing failures, especially when I acted in good faith and paid for a service I rely on for work and daily use. All I want is: Proper assistance from accounts My payments correctly allocated Unfair reconnection/admin fees reversed A stable service without constant disconnections At this point, I am paying for a service that I am repeatedly being denied access to. FibreStream seriously needs to improve their billing processes and customer support, particularly in finance.
0
Replies (0)TSN
Thembelihle S'yolise Notha
1 reviews | Active since Jan 2020
9 Dec 2025, 10:03
Worst customer service Fibrestream/ Vukela
I am extremely disappointed and angry with the service I’ve received from FibreStream ,over the past two months. My debit order has not been going off, and despite that being THEIR issue, I have been paying cash. Last month I even paid the reconnection fee out of my own pocket. Again in November, the debit order did not go off. I contacted the Accounts department, and they told me to do an EFT instead. I paid via EFT on the 27th of November. I have the proof of payment. Yet on the 5th of December, they still disconnected my Wi-Fi. Since then, I have been calling non-stop, from Friday the 5th of December until now. I have spent close to R300 on airtime trying to reach their Accounts department. You call Support, they transfer you to Accounts, and then Accounts does not pick up. You can hold for almost an hour, and when they eventually pick up, nobody speaks on the other side of the line. The Support agents themselves sound frustrated because apparently there was an internal issue with allocating funds to customers’ accounts, and many people are experiencing the same problem. But despite that, there has been zero communication from FibreStream. I have sent emails to: support@fibrestream.co.za accounts@fibrestream.co.za accounts@vukela.co.za Complaints@vukela.co.za No one has responded. No feedback. No solution. No urgency. Nothing. We have been without internet for days, despite having paid, and FibreStream refuses to acknowledge or resolve the issue. This is unacceptable, unprofessional, and shows a complete lack of care for customers. FibreStream needs to fix this immediately and communicate properly. This kind of service is shocking and disrespectful.
Helpful (0)
|Replies (0)TSN
Thembelihle S'yolise Notha
1 reviews | Active since Jan 2020
9 Dec 2025, 10:03
Worst customer service Fibrestream/ Vukela
I am extremely disappointed and angry with the service I’ve received from FibreStream ,over the past two months. My debit order has not been going off, and despite that being THEIR issue, I have been paying cash. Last month I even paid the reconnection fee out of my own pocket. Again in November, the debit order did not go off. I contacted the Accounts department, and they told me to do an EFT instead. I paid via EFT on the 27th of November. I have the proof of payment. Yet on the 5th of December, they still disconnected my Wi-Fi. Since then, I have been calling non-stop, from Friday the 5th of December until now. I have spent close to R300 on airtime trying to reach their Accounts department. You call Support, they transfer you to Accounts, and then Accounts does not pick up. You can hold for almost an hour, and when they eventually pick up, nobody speaks on the other side of the line. The Support agents themselves sound frustrated because apparently there was an internal issue with allocating funds to customers’ accounts, and many people are experiencing the same problem. But despite that, there has been zero communication from FibreStream. I have sent emails to: support@fibrestream.co.za accounts@fibrestream.co.za accounts@vukela.co.za Complaints@vukela.co.za No one has responded. No feedback. No solution. No urgency. Nothing. We have been without internet for days, despite having paid, and FibreStream refuses to acknowledge or resolve the issue. This is unacceptable, unprofessional, and shows a complete lack of care for customers. FibreStream needs to fix this immediately and communicate properly. This kind of service is shocking and disrespectful.
0
Replies (0)EK
Elizabeth K
1 reviews | Active since Jan 2020
8 Dec 2025, 18:10
Fibresteam /Vukela
I paid for the fibre on the 29th of November 2025, today it is the 8th of December I am still not reconnected to the fibre and we are told to use our mobile data. This happens every month their account department is very useless and *********** we been told to send proof of payment to their email but nothing is happening. And now we have told that vukela took over their account service is bad
Helpful (0)
|Replies (0)EK
Elizabeth K
1 reviews | Active since Jan 2020
8 Dec 2025, 18:10
Fibresteam /Vukela
I paid for the fibre on the 29th of November 2025, today it is the 8th of December I am still not reconnected to the fibre and we are told to use our mobile data. This happens every month their account department is very useless and *********** we been told to send proof of payment to their email but nothing is happening. And now we have told that vukela took over their account service is bad
0
Replies (0)S
Sechaba
1 reviews | Active since Jan 2020
8 Dec 2025, 13:27
Fibrestream disconnected internet service
Have been disconnected from internet since last week Wednesday. Fibresteam aren’t answering calls and replying to emails. When you get lucky enough to get through to them they promice to call you back within an hour; its 5 hours later and still nothing. They dont even have the decency to give customers any communication. When I called them last Friday they had an automated voice recording that they had their end year function. Worst-case of customer service I have experienced, they just don't care.
Helpful (0)
|Replies (0)S
Sechaba
1 reviews | Active since Jan 2020
8 Dec 2025, 13:27
Fibrestream disconnected internet service
Have been disconnected from internet since last week Wednesday. Fibresteam aren’t answering calls and replying to emails. When you get lucky enough to get through to them they promice to call you back within an hour; its 5 hours later and still nothing. They dont even have the decency to give customers any communication. When I called them last Friday they had an automated voice recording that they had their end year function. Worst-case of customer service I have experienced, they just don't care.
0
Replies (0)MT
Mpho T
1 reviews | Active since Jan 2020
12 Nov 2025, 10:02
Bad service
The service from this company is pathetic, network lags, unstable and keeps disconnecting. I've been complaining and requesting for a resolution and to know there's no resolution. We are supposed to have 50/50 mbps line but this is super slow. We are throttled down daily.
Helpful (0)
|Replies (0)MT
Mpho T
1 reviews | Active since Jan 2020
12 Nov 2025, 10:02
Bad service
The service from this company is pathetic, network lags, unstable and keeps disconnecting. I've been complaining and requesting for a resolution and to know there's no resolution. We are supposed to have 50/50 mbps line but this is super slow. We are throttled down daily.
0
Replies (0)