TN
Thembelihle S'yolise Notha
Active since Mar 2019
21
Reviews
0
Industries
Reviews
21 reviews3 months ago
Ongoing Billing Issues, Unreachable Accounts Department & Repeated Unfair Disconnections
I am extremely disappointed with FibreStream’s service and billing process. For the past two months, I have been experiencing continuous problems with debit orders and billing, coupled with an accounts/finance department that is almost impossible to get hold of. Timeline of events: In the first month, FibreStream failed to debit my account but still charged me a reconnection fee. In the second month, I contacted finance and was advised by a FibreStream acoounts representative that if the debit order did not go through, I should make an EFT instead. I followed this instruction and sent an EFT in November, with proof of payment submitted. Despite this, my service was disconnected and took about 7 days to be restored. The same issue occurred again in December. When I saw the debit order had not gone off, I sent another EFT as advised and submitted proof of payment. Yet again, in January, my line was disconnected. What makes this worse is that: It is nearly impossible to reach the accounts department. I have sent countless proof of payments, but these seem to be ignored. I am now being told I must pay admin and reconnection fees for the past two months, even though I followed FibreStream’s own instructions and paid on time. I find it completely unfair to be penalised for internal billing failures, especially when I acted in good faith and paid for a service I rely on for work and daily use. All I want is: Proper assistance from accounts My payments correctly allocated Unfair reconnection/admin fees reversed A stable service without constant disconnections At this point, I am paying for a service that I am repeatedly being denied access to. FibreStream seriously needs to improve their billing processes and customer support, particularly in finance.
56 replies
4 months ago
Worst customer service Fibrestream/ Vukela
I am extremely disappointed and angry with the service I’ve received from FibreStream ,over the past two months. My debit order has not been going off, and despite that being THEIR issue, I have been paying cash. Last month I even paid the reconnection fee out of my own pocket. Again in November, the debit order did not go off. I contacted the Accounts department, and they told me to do an EFT instead. I paid via EFT on the 27th of November. I have the proof of payment. Yet on the 5th of December, they still disconnected my Wi-Fi. Since then, I have been calling non-stop, from Friday the 5th of December until now. I have spent close to R300 on airtime trying to reach their Accounts department. You call Support, they transfer you to Accounts, and then Accounts does not pick up. You can hold for almost an hour, and when they eventually pick up, nobody speaks on the other side of the line. The Support agents themselves sound frustrated because apparently there was an internal issue with allocating funds to customers’ accounts, and many people are experiencing the same problem. But despite that, there has been zero communication from FibreStream. I have sent emails to: support@fibrestream.co.za accounts@fibrestream.co.za accounts@vukela.co.za Complaints@vukela.co.za No one has responded. No feedback. No solution. No urgency. Nothing. We have been without internet for days, despite having paid, and FibreStream refuses to acknowledge or resolve the issue. This is unacceptable, unprofessional, and shows a complete lack of care for customers. FibreStream needs to fix this immediately and communicate properly. This kind of service is shocking and disrespectful.
0 replies
5 months ago
Excellent Customer service and shopping experience
I would like to express my appreciation for the outstanding service I received from Bongani at Edgars Carnival Mall. From the moment I was assisted, he was professional, friendly, and incredibly patient. He went above and beyond to make sure I found exactly what I needed, and his warm attitude made the entire shopping experience enjoyable. It’s rare to come across someone who genuinely cares about customer satisfaction the way Bongani does. His exceptional service truly stood out, and I left the store feeling valued and well taken care of. Thank you, Bongani, for your excellent service. You are an asset to the store and the Edgars brand.
0 replies
5 months ago
Absolutely Disgraceful Service at McDonald’s Sandwich Park
I am shocked at the disgusting level of service at McDonald’s Sandwich Park. We placed our order and ended up waiting over an hour — no explanation, no communication, nothing. The staff behaved as if customers don’t matter at all. The attitude from the ladies on shift was repulsive. They were rude, dismissive, and completely uninterested in helping anyone. Not even a simple apology for the delay. The lack of professionalism is unbelievable. This was without a doubt the worst service I have ever experienced at any McDonald’s. If this is how this branch operates, then management desperately needs to step in because this is beyond unacceptable.
0 replies
11 months ago
Appreciation Review for excellent service
5 Stars ⭐⭐⭐⭐⭐ I want to give a huge thank you to Oro Jewelers, especially Deron, for the outstanding job done on repairing my wedding ring. The service was excellent from start to finish — professional, friendly, and genuinely caring. When I received the ring, I was speechless. It looked absolutely stunning — polished, shiny, and restored to perfection. Deron’s attention to detail and craftsmanship really showed, and I’m so grateful for the care taken with such a meaningful piece. If you're looking for quality work, trustworthy service, and true artistry, I highly recommend Oro Jewelers based in Hyde park Johannesburg. Thank you again, Deron, for bringing my ring back to life.
0 replies
11 months ago
Good customer servic...
Good customer service from Roxanne✨ she manage to do a policy update on my profile, was very patient
58 replies
16 months ago
Bad Customer service and not honoring merchandise price
Received bad service from Pick n pay Liquor at Sunward park. Amarula 1L was merchandised on R159 price tag but when I got to the till , price was at R229. Manager Bongani Shabalala refused to honor the merchandised price where as there were still a couple of the 1L there. They removed the price after demanding to pay the price at what the item is merchandised at. As per Section 54 of consumer act which states the right to demand Quality Service and also the below: Suppliers are not permitted to alter, amend, conceal, remove or deface trademarks and other product labelling, so as to mislead consumers. So much disappointed at the service and manner this was handled.
112 replies
28 months ago
Bad customer service
Received worst customer treatment from one of their staff Pick n Pay in Elspark. There was price on one of the items we purchased, but when we got to the till it was R11 more Than what it was on the shelves, but the merchandiser was si rude when I was querying it, and Agnes refused to give me with the price it was merchandise at, saying it's a different flavour n weighed more than the price merchandised at. It was the attitude that was unnecessary,
128 replies
47 months ago
Bad customer service
Bought boys track suit about a month ago, had an issue with quality of the pants, the top is still okay. Decided to go back to the store in Lambton where it waspurchased, but they refused to listen to my query since I had no price tag but i have the purchade slip, with dates of the item . Mind you this was only worn 3times washed twice, really disappointed with the service received at the store. They have just lost a loyal customer
135 replies
51 months ago
Bad customer service
No connection what so evere. our wifi hyas been down for 4 days now, with no communication, and when you call most employees have no idea what you're oin about.
0 replies
Review Distribution
5 Star
4 (19.047619047619047%)
4 Star
0 (0%)
3 Star
1 (4.761904761904762%)
2 Star
0 (0%)
1 Star
16 (76.19047619047619%)