Disconnected every month despite paying on time – no support

FibreStream disconnects my WiFi every single month around the 5th/6th, even though I pay my subscription on the 20th via EFT. I have proof of payment for Jan to May 2026.

They claim I didn’t pay because I didn’t sign a debit order mandate, but I never signed one. Paying on the 20th gives them over 2 weeks to allocate the funds before the due date.

When I try to get help, no one answers calls and emails get no reply. I’m left without internet for 3-5 days each month, which has cost me lost work time.

Their system is broken and they don’t respond to customers. I’ve now escalated this to the Communications Services Ombudsman.

Avoid FibreStream if you need reliable internet and actual support.

Account: MAM042 Location: Katlehong,Gauteng