QR
QUEEN R
Active since Jan 2025
6
Reviews
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Reviews
6 reviews3 months ago
Terrible service and lines are not working
Horrible service!! We have been without internet for the past 3 days! . When contacting their call centre they don’t pick up.. the lines goes dead. This morning I called again and spoke to someone who requested my bank statement to check for debit order mandate .. and promised to call me back in 30 minutes… she never called
0 replies
6 months ago
No assistance regarding issues with bank card, sassa grant.
I am writing this with sadness. My uncle who is a pensioner and has mental health struggles is unable to access his sassa grant pension. He is banking with Nedbank and we’ve been struggling to withdraw his pension since beginning of the month. Yesterday my mom, who is his sister went to branch in katlehong hlahatsi to be specific and wasn’t assisted because he did not carry his ID with him, i honestly don’t understand because we know use biometric identification. To top it off we can’t find his ID, his on medication that we can’t buy cause his money is held by Nedbank, he has no food and Nedbank doesn’t seem to care. What’s puzzling is the fact that when he checks his bank balance the money is there but can’t withdraw. I don’t know if this is how Nedbank treats our senior citizens? .
0 replies
7 months ago
Unhappy with claims service
5679088, 5679087 I have a claim registered with AIC since the 12 of August, I only received a cash settlement last week Monday and when I ask for a detailed report on how they managed to get to the settlement amount they went AWOL. I’ve been sending emails and they keep on ignoring me. I wonder what’s taking them so long to forward a document i believe they already have. I am giving AIC 24 hours to resolve this issue or I am certainly contacting the OMBUDSMAN.
53 replies
7 months ago
Best experience
I had the best conversation with Portia Mthembu!, she was so professional, kind and helpful. Keep up the good work!
53 replies
15 months ago
No payment received after 48hours
I received an email last week Wednesday that payment will be made within 48hours and yet no payment has been received. I am suspecting *****, firstly they payout to not deserving beneficiaries and now they respond saying money will reflect with 48hours and still nothing?!?! Policy:15837613000. 15837613000; 15110514000
53 replies
15 months ago
benefit paid incorrectly!!! and there's no accountability!!!!
I am writing this on behalf of my grandmother, who was treated unfairly with regards to a claim. She is listed as a beneficiary on her brothers policy/investment and has 40% benefit. however Liberty had the audacity to inform her that she must go look for the other beneficiaries and claim as a group. After that has been done, Liberty went ahead and finalized the claim and ONLY paid the 2 beneficiaries 100% of the benefit without communicating or giving a reason why my grandmother didnt receive her split. when she called the call Centre their advised that the payout was made to the other beneficiaries and it was settled in full. we are so puzzled on how was that done and who decided to IGNORE the fact that my grandmother has 40% benefit and decided to pay the full 100% benefit to the other beneficiaries!!!!!!!!! what negligence is this, i don't know if Liberty is running or a what how do you explain this mess!!!!.
53 replies
Review Distribution
5 Star
1 (16.666666666666668%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
5 (83.33333333333333%)