QUEEN R

Active since Jan 2025

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7 reviews

3 months ago

Disconnected every month despite paying on time – no support

FibreStream disconnects my WiFi every single month around the 5th/6th, even though I pay my subscription on the 20th via EFT. I have proof of payment for Jan to May 2026. They claim I didn’t pay because I didn’t sign a debit order mandate, but I never signed one. Paying on the 20th gives them over 2 weeks to allocate the funds before the due date. When I try to get help, no one answers calls and emails get no reply. I’m left without internet for 3-5 days each month, which has cost me lost work time. Their system is broken and they don’t respond to customers. I’ve now escalated this to the Communications Services Ombudsman. Avoid FibreStream if you need reliable internet and actual support. *** Location: Katlehong,Gauteng

0 replies

Fibrestream (South Africa)

7 months ago

Terrible service and lines are not working

Horrible service!! We have been without internet for the past 3 days! . When contacting their call centre they don’t pick up.. the lines goes dead. This morning I called again and spoke to someone who requested my bank statement to check for debit order mandate .. and promised to call me back in 30 minutes… she never called

0 replies

Nedbank

10 months ago

No assistance regarding issues with bank card, sassa grant.

I am writing this with sadness. My uncle who is a pensioner and has mental health struggles is unable to access his sassa grant pension. He is banking with Nedbank and we’ve been struggling to withdraw his pension since beginning of the month. Yesterday my mom, who is his sister went to branch in katlehong hlahatsi to be specific and wasn’t assisted because he did not carry his ID with him, i honestly don’t understand because we know use biometric identification. To top it off we can’t find his ID, his on medication that we can’t buy cause his money is held by Nedbank, he has no food and Nedbank doesn’t seem to care. What’s puzzling is the fact that when he checks his bank balance the money is there but can’t withdraw. I don’t know if this is how Nedbank treats our senior citizens? .

0 replies

Absa Insurance Company Limited

10 months ago

Unhappy with claims service

***, *** I have a claim registered with AIC since the 12 of August, I only received a cash settlement last week Monday and when I ask for a detailed report on how they managed to get to the settlement amount they went AWOL. I’ve been sending emails and they keep on ignoring me. I wonder what’s taking them so long to forward a document i believe they already have. I am giving AIC 24 hours to resolve this issue or I am certainly contacting the OMBUDSMAN.

1 reply

Absa Insurance Company Limited

11 months ago

Best experience

I had the best conversation with Portia Mthembu!, she was so professional, kind and helpful. Keep up the good work!

1 reply

Liberty Group South Africa

18 months ago

No payment received after 48hours

I received an email last week Wednesday that payment will be made within 48hours and yet no payment has been received. I am suspecting *****, firstly they payout to not deserving beneficiaries and now they respond saying money will reflect with 48hours and still nothing?!?! ***. ***; ***

1 reply

Liberty Group South Africa

19 months ago

benefit paid incorrectly!!! and there's no accountability!!!!

I am writing this on behalf of my grandmother, who was treated unfairly with regards to a claim. She is listed as a beneficiary on her brothers policy/investment and has 40% benefit. however Liberty had the audacity to inform her that she must go look for the other beneficiaries and claim as a group. After that has been done, Liberty went ahead and finalized the claim and ONLY paid the 2 beneficiaries 100% of the benefit without communicating or giving a reason why my grandmother didnt receive her split. when she called the call Centre their advised that the payout was made to the other beneficiaries and it was settled in full. we are so puzzled on how was that done and who decided to IGNORE the fact that my grandmother has 40% benefit and decided to pay the full 100% benefit to the other beneficiaries!!!!!!!!! what negligence is this, i don't know if Liberty is running or a what how do you explain this mess!!!!.

1 reply

Review Distribution

5 Star

1 (14.3%)

4 Star

0 (0%)

3 Star

0 (0%)

2 Star

0 (0%)

1 Star

6 (85.7%)

QUEEN R

Reviews

Disconnected every month despite paying on time – no support

Terrible service and lines are not working

No assistance regarding issues with bank card, sassa grant.

Unhappy with claims service

Best experience

No payment received after 48hours

benefit paid incorrectly!!! and there's no accountability!!!!

Review Distribution

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