Fibresuburb Networks
Claimed Business
Fibresuburb Networks
Claimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Ranked In Internet & Telecoms
#36NPS Score
0Unlikely
Ranking
#36
in Internet & Telecoms
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceHK
Harriet K
1 reviews | Active since Jan 2020
9 Mar 2024, 09:38
We have been having network issues since yesterday, no ETA
We have been having network issues since yesterday, no ETA. They don’t care . We don’t have network here at Thatchfield Ridge. Bad bad service. I would not recommend to anyone
Helpful (0)
|Replies (0)HK
Harriet K
1 reviews | Active since Jan 2020
9 Mar 2024, 09:38
We have been having network issues since yesterday, no ETA
We have been having network issues since yesterday, no ETA. They don’t care . We don’t have network here at Thatchfield Ridge. Bad bad service. I would not recommend to anyone
0
Replies (0)JD
JD
James D
1 reviews | Active since Jan 2020
4 Oct 2023, 11:03
Poor Service
Unable to manage their own ISP, let alone several ISPs. Sad that they have a monopoly in many estates. That is probably why they don't need to worry about customer service. If you are an estate manager or planner looking for a good fibre infrastructure provider, look elsewhere...
Helpful (0)
|Replies (0)JD
James D
1 reviews | Active since Jan 2020
4 Oct 2023, 11:03
Poor Service
Unable to manage their own ISP, let alone several ISPs. Sad that they have a monopoly in many estates. That is probably why they don't need to worry about customer service. If you are an estate manager or planner looking for a good fibre infrastructure provider, look elsewhere...
0
Replies (0)JM
Jamey-Leigh Matoko
1 reviews | Active since Jan 2020
12 Dec 2022, 12:26
Horrible Network
Horrible service. Even with a UPS when the power goes out, so does the wifi, and with extended loadshedding hours means no wifi too...so that means almost everyday the wifi is out. There's no week that goes by where qw are struggling with wifi. So problematic
Helpful (0)
|Replies (0)JM
Jamey-Leigh Matoko
1 reviews | Active since Jan 2020
12 Dec 2022, 12:26
Horrible Network
Horrible service. Even with a UPS when the power goes out, so does the wifi, and with extended loadshedding hours means no wifi too...so that means almost everyday the wifi is out. There's no week that goes by where qw are struggling with wifi. So problematic
0
Replies (0)DM
KM
Kabelo M
1 reviews | Active since Jan 2020
18 Jul 2022, 12:25
Lack of Customer centricity
This is has to be the worst fibre provider there is out there. Goes down every week, we go for long hours without internet connectivity, no sense of urgency to fix their issues, no monitoring at all ,they wait for their customers to tell them there’s an issue before they even pick it up.
Helpful (0)
|Replies (0)KM
Kabelo M
1 reviews | Active since Jan 2020
18 Jul 2022, 12:25
Lack of Customer centricity
This is has to be the worst fibre provider there is out there. Goes down every week, we go for long hours without internet connectivity, no sense of urgency to fix their issues, no monitoring at all ,they wait for their customers to tell them there’s an issue before they even pick it up.
0
Replies (0)LS
Lesibana S
1 reviews | Active since Jan 2020
30 Jun 2022, 12:38
No internet during load shedding even with back up power
Although I have back up power, It doesn't help because my most important need, which is the internet, is not there whenever the power goes out due to load shedding. I have found myself missing work meetings and being unable to perform other tasks which require the internet. I have never come across such terrible internet service. I wish Vumatel was in my area so that I can go back to normal programming.
Helpful (0)
|Replies (0)LS
Lesibana S
1 reviews | Active since Jan 2020
30 Jun 2022, 12:38
No internet during load shedding even with back up power
Although I have back up power, It doesn't help because my most important need, which is the internet, is not there whenever the power goes out due to load shedding. I have found myself missing work meetings and being unable to perform other tasks which require the internet. I have never come across such terrible internet service. I wish Vumatel was in my area so that I can go back to normal programming.
0
Replies (0)BB
Brian B
1 reviews | Active since Jan 2020
21 Dec 2019, 18:31
White supremacy
Line manager tells black employees to call him baas, and he is under qualified more than the employees he is supervising , please do check on how they do things there.they are still running old white boys club but claiming to be BEE compliant.
Helpful (0)
|Replies (0)BB
Brian B
1 reviews | Active since Jan 2020
21 Dec 2019, 18:31
White supremacy
Line manager tells black employees to call him baas, and he is under qualified more than the employees he is supervising , please do check on how they do things there.they are still running old white boys club but claiming to be BEE compliant.
0
Replies (0)