Fidelity Security Services
1.3|1,232 reviews
PD
Phindile D
1 reviews | Active since Member
23 May 2026, 16:08
PAY FOR Bad POOR CUSTOMER SERVICE
CCTV footage from ADT was requested on Monday, 15 May 2026, but to date I have not received any feedback. Phindulo Mabusho, it appears that she, as a manager, also failed to assist in this regard. This is the service we are paying for. It simply means that we will definitely not receive assistance in the event of a major incident, yet the monthly fees are deducted from our bank accounts without fail. I Want all the Debit orders reversed, pls REFUND FROM DAY .
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Replies (1)Fidelity Security Services's replyOfficial
26 May 2026, 06:18Dear Phindile Dhlamini We take note of your complaint. Thank you for bringing this to our attention. We will fully investigate this matter and have escalate the issue to higher management. A senior person will contact you to discuss further. Kind regards Fidelity-ADT
Best regards,
Fidelity Security Services's reply26 May 2026, 06:18
Official
Dear Phindile Dhlamini We take note of your complaint. Thank you for bringing this to our attention. We will fully investigate this matter and have escalate the issue to higher management. A senior person will contact you to discuss further. Kind regards Fidelity-ADT
Best regards,