FindoutmoreSA is useless

i purchased a ARCTIC AIR CONDITIONER PORTABLE FAN PERSONAL SPACE AIR COOLER/HUMIDIFIER/CLEANER which when I installed, leaked like a sieve. It did not cool the air as expected. I returned the item, which was acknowledged. A test was done by Findoutmore SA on the item. (we collect the item today at postnet we have test it and is not working well we very sorry about this. please send us your banking details for a refund Thanks) This is their response in brackets. I have twice sent my banking details and am still waiting for my refund.