Extremely disappointed with the service I received from Fine Lines Landscaping

Here is my experience:

Quoting and payment issues:

On 8 August, the sales consultant quoted me R13,182, which I paid in full.

On 9 August (delivery day), the sales consultant suddenly messaged me to say they could not deliver because of a “machine breakdown” and postponed delivery to Tuesday.

On 11 August, I was called again and told I had been underquoted and needed to pay an additional R3,450. After a long discussion with Pearl (the manager), I paid this as well.

Delivery shortfalls and confusion:

On 12 August after 17:00, the grass was finally delivered, but only 152 m² instead of 200 m² (I paid for 120 m² Kikuyu + 80 m² LM).

They then said they would “accommodate” me with 22.5 m² LM, but I needed 65 m² LM for my shaded area. I therefore paid an additional R2,337.50 (R1,237.50 + R1,100) for the extra 42.5 m².

After I made these payments, the sales consultant called again saying they realized it was actually their mistake and they would give me 48 m² LM. Because I knew refunds would be an issue, I instead ordered plants worth R1,471 to balance the payments.

More broken promises:

The sales consultant initially said they would give me 65 m² LM, but later reduced this to 36 m² because LM is more expensive than Kikuyu (LM = R55/m² vs Kikuyu = R36/m²).

They eventually delivered 45 m² LM on 17 August instead of the 65 m² promised, and now claim they only owe me 7 m² more instead of the full 20 m².

Poor quality and additional costs:

The plants I received were in poor condition and not of a professional standard.

Because the grass delivery was incomplete and staggered, I had to hire someone else to plant the grass, which cost me extra. Had they delivered the correct quantities upfront, this would not have been necessary.

In summary: Fine Lines Landscaping did not deliver what I paid for, changed their story multiple times, and failed to take accountability for their mistakes. They short-delivered and caused unnecessary extra costs.

I feel misled and taken advantage of, and I strongly recommend that others avoid using their services.