FinFix
Verified Business
|4.9|231 Reviews (last 12 months)|Responds in 2h 9m
FinFix
Verified Business
|4.9
231 Reviews (last 12 months)
Responds in 2h 9m
Scores reflect the Overall AI Score for each category
FinFix
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, FinFix is widely praised for personal, empathetic consultant service and rapid, friendly communication across phone, email and WhatsApp. Clients frequently name individual agents who guided them from signup to debt freedom. A small minority report serious issues with creditor payments and cancellation handling, but the dominant experience reflects trust, transparency and life-changing support throughout the debt review journey.
Replied to 100% of negative reviews
Reply time on negative reviews: 2h 18m
TrustIndex
10
Perfect Score
Ranking
#4
in Debt Management
Reply Time
2h 9m
NPS Score
87
Recommended: Very Likely
Replied to 100% of negative reviews
Reply time on negative reviews: 2h 18m
Aug '25 - Jul '26
Based on recent customer reviews, FinFix is widely praised as a debt review provider that pairs efficient processes with warm, personalised consultant support. Customers repeatedly name specific agents who guided them to becoming debt free, highlighting fast feedback, friendly attitudes, and clear explanations. A small minority report unresolved payment issues and disputed cancellation fees, but the overwhelming sentiment is one of trust, gratitude, and strong recommendation.
FinFix's biggest strength, according to Hellopeter's AI analysis, is Customer Service & Professional Guidance. Customer Service & Professional Guidance (4.7). Customers consistently name consultants like Shannon, Chene, Alex, Juan-Marie and Armand as patient, knowledgeable and going the extra mile, often describing them as stars or gems who turned a stressful debt journey into a supportive, dignified experience.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Dec 2025
I met miss SUENIQUE,she held my hand step by step.I love her,she is very loving and patient
1 reviews | Active since Dec 2025
I met miss SUENIQUE,she held my hand step by step.I love her,she is very loving and patient
1 reviews | Active since Oct 2015
Ek wil graag vir FinFix baie dankie sê vir die uitstekende diens wat ek ontvang het vanaf Maart 2025 tot Mei 2026. Ek sou oorspronklik eers in Desember 2026 klaar betaal het, maar ek was gelukkig genoeg om my rekening vroeër te kon vereffen. Gedurende my hele tyd by FinFix was die diens en kommunikasie altyd professioneel, vriendelik en vinnig. Toe ek my rekening finaal wou afhandel, het ek seker baie oproepe, WhatsApps en vrae gestuur, maar Leah en Chantel het my altyd met geduld en respek gehelp. Hulle het alles mooi verduidelik en my deur elke stap gevat. Dit voel amper of ek hulle persoonlik ken na al die kommunikasie. FinFix is regtig ’n maatskappy wat mense met respek, begrip en omgee behandel. Hulle laat jou nooit sleg voel oor jou skuld nie en ondersteun jou deur die hele proses. Baie dankie aan die hele FinFix span — en spesiaal aan Leah en Chantel — vir julle uitstekende diens en vriendelikheid!
1 reviews | Active since Oct 2015
Ek wil graag vir FinFix baie dankie sê vir die uitstekende diens wat ek ontvang het vanaf Maart 2025 tot Mei 2026. Ek sou oorspronklik eers in Desember 2026 klaar betaal het, maar ek was gelukkig genoeg om my rekening vroeër te kon vereffen. Gedurende my hele tyd by FinFix was die diens en kommunikasie altyd professioneel, vriendelik en vinnig. Toe ek my rekening finaal wou afhandel, het ek seker baie oproepe, WhatsApps en vrae gestuur, maar Leah en Chantel het my altyd met geduld en respek gehelp. Hulle het alles mooi verduidelik en my deur elke stap gevat. Dit voel amper of ek hulle persoonlik ken na al die kommunikasie. FinFix is regtig ’n maatskappy wat mense met respek, begrip en omgee behandel. Hulle laat jou nooit sleg voel oor jou skuld nie en ondersteun jou deur die hele proses. Baie dankie aan die hele FinFix span — en spesiaal aan Leah en Chantel — vir julle uitstekende diens en vriendelikheid!
1 reviews | Active since May 2026
X is baie goed gehelp. Baie dankie Jaco vir jou geduld en goeie raad
1 reviews | Active since May 2026
X is baie goed gehelp. Baie dankie Jaco vir jou geduld en goeie raad
1 reviews | Active since Dec 2021
Hi all I would like to a HUGE thank to Nadine. I appreciate her, she really help throughout the journey of applying and being professional. She went over and above for me. I give her 10000 STARS. Keep it up Nadine ❤️
1 reviews | Active since Dec 2021
Hi all I would like to a HUGE thank to Nadine. I appreciate her, she really help throughout the journey of applying and being professional. She went over and above for me. I give her 10000 STARS. Keep it up Nadine ❤️
1 reviews | Active since May 2026
What an absolute please it was dealing with Jaco from FinFix. He really took great care in explaining the entire process and staying in touch throughout. It gave me confidence in my decision to move forward with the business and created a seamless process from start to end. Cannot recommend Jaco and the FinFix team on their efforts to assist in this not-so-fin process. Thank you again!
1 reviews | Active since May 2026
What an absolute please it was dealing with Jaco from FinFix. He really took great care in explaining the entire process and staying in touch throughout. It gave me confidence in my decision to move forward with the business and created a seamless process from start to end. Cannot recommend Jaco and the FinFix team on their efforts to assist in this not-so-fin process. Thank you again!
FinFix scores 4.4 out of 5 on Hellopeter's AI analysis of service quality in Debt Management, compared to the Debt Management industry average of 3. Their strongest theme is Consultant Quality (4.6); their weakest is Payment Management (4). The top AI-rated Debt Management business on Hellopeter is FDC Group (4.8). How is the AI Score calculated? →
FinFix has a TrustIndex of 10 out of 10 on Hellopeter, based on 231 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 2 hours 18 min. Hellopeter has tracked FinFix across 1,058 total reviews. How is the TrustIndex calculated? →