Urgent Complaint: Unjust Debt Review Status Maintained Despite Full Payment – FinGlobal & ABSA

Dear HelloPeter Team,

I am writing to lodge a formal complaint against FinGlobal and ABSA regarding the unacceptable and ********* handling of my debt review status.

Despite having fully paid off my outstanding debts, both FinGlobal and ABSA have failed to update the relevant credit bureaus and remove me from debt review. This is not only deeply frustrating but also legally and ethically questionable. I have upheld my end of the agreement by settling my debts in full—yet I remain flagged under debt review through no fault of my own.

It is extremely disheartening that when I owed money, both institutions were swift to act. I was regularly contacted, assigned to third parties, and reminded of my obligations. However, now that the roles are reversed, and they are responsible for clearing my name, there is a lack of urgency, communication, and accountability. This double standard is unacceptable.

I am calling on HelloPeter to escalate this matter publicly and hold these institutions accountable for the unnecessary stress, damage to my credit profile, and the inconvenience they have caused.

I expect immediate action from FinGlobal and ABSA to:

Confirm in writing that I have settled all my debts.

Notify all relevant credit bureaus to remove my name from debt review.

Provide a timeline by which this will be completed.

I will not hesitate to escalate this matter further through legal channels if the issue is not resolved promptly.

Regards Mantsetse