HC
happy C
Active since Jan 2022
38
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Reviews
38 reviews1 month ago
Urgent: Refund Not Reflected – Transaction of 24 February 2026
Dear HelloPeter, I hope you are well. I am writing to formally raise my frustration and concern regarding an unresolved transaction that occurred on 24 February 2026. On that day, I went to Sasol to put petrol in my vehicle. The payment slip printed as declined, however the money was deducted from my account. I immediately contacted Standard Bank and was advised that we needed to call FNB (Sasol’s bank) to reverse the transaction. FNB confirmed that the money was reversed back to Standard Bank. However, to date the funds have still not reflected in my account. Standard Bank is now telling me they require an email from FNB confirming the reversal. FNB has clearly stated that they do not send emails for such confirmations they only confirm telephonically, which they have already done. They have further advised that Standard Bank needs to complete the allocation on their side. This back-and-forth between the banks has been extremely frustrating. I have spent unnecessary time and money-making calls, yet I am still without my funds. The lack of coordination and assistance from Standard Bank is unacceptable. I would appreciate your urgent intervention in resolving this matter and ensuring that my money is allocated back into my account without any further delays. I look forward to your prompt response. Kind regards,
159 replies
3 months ago
Unhappy Client
Dear HelloPeter Team, I would like to formally lodge a complaint against Takealot due to extremely poor service, refusal to process a refund correctly, and an overall frustrating customer experience. I cancelled an order and explicitly requested that the refunded amount be paid back into my bank account. Instead of processing the refund as requested, Takealot reordered the same product under a new order without my consent and refused to return my money. As a result, I was forced to cancel the order yet again and am now required to wait an additional four days for my money to be refunded. This has caused unnecessary inconvenience and delay. On 15 January 2026, I spoke to a Takealot consultant who was unhelpful and unwilling to resolve the issue or provide a satisfactory explanation. The lack of accountability and poor customer service is unacceptable. I believe Takealot’s actions are unfair and misleading, and I am extremely disappointed with how this matter has been handled. I am requesting that this issue be escalated and that my refund be processed immediately without further delays. I hope HelloPeter can assist in bringing this matter to Takealot’s attention so that it can be resolved promptly. Kind regards,
0 replies
7 months ago
Extremely Poor Service and Unauthorised Charges – I Want to Cancel Immediately
Good day, I am extremely dissatisfied with the service I have received from Cartrack and would like to formally lodge a complaint. I have been trying to cancel my account, but instead of assisting me with this process, I am being constantly harassed with calls demanding payment for services that were either charged on incorrect dates or amounts I never agreed to. This is not the first time I’ve had issues with Cartrack. Earlier this year, I experienced a similar problem with billing. At that time, I was convinced to stay on the promise that things would improve. Unfortunately, they have not. Now, once again, I have been charged incorrectly, and Cartrack refuses to take accountability. I have had enough of the poor service, lack of transparency, and unauthorised billing. I no longer wish to be a customer and demand the immediate cancellation of my account. I also want the Cartrack unit removed from my vehicle without any further delays or charges. Cartrack’s service has been nothing short of frustrating and completely unacceptable. I will not continue paying for a service that fails to meet even the most basic expectations of professionalism and accuracy. I am seeking urgent assistance in resolving this matter. Cancel my contract, remove the device, and stop the harassment. Sincerely,
53 replies
8 months ago
Disrespectful and Useless Customer Service from MFC
I am extremely disappointed with the level of service I have received from MFC. I contacted their customer service to correct an issue with my debit check, and instead of receiving assistance, I was sent from pillar to post with no solution. The customer service agents I dealt with were unhelpful, dismissive, and offered no real support — an experience that I can only describe as both disrespectful and completely useless. This is unacceptable, especially when it involves my financial matters. I want to make it clear that no money is to be deducted from my account, and I am currently in the process of reversing my debit order until this matter is resolved properly. MFC has failed to take accountability or act with urgency, and I am now forced to escalate the issue publicly due to the lack of resolution. I expect urgent feedback and proper action from MFC regarding this situation. Date of Incident: 15 August 2025
0 replies
9 months ago
Compliment for Excellent Service – Cebisile Sithole
Dear HelloPeter Team, I would like to take a moment to express my sincere appreciation for the exceptional service I received from Cebisile Sithole regarding my car insurance policy. Cebisile was extremely helpful, patient, and kind throughout the entire process. She showed genuine willingness to assist and took the time to understand my issue thoroughly. Her professionalism and empathetic approach made a significant difference and turned what could have been a stressful experience into a pleasant one. It is not often that one encounters such dedicated and customer-focused service, and I believe Cebisile truly deserves recognition for her outstanding support. Thank you for the opportunity to share this positive experience.
56 replies
9 months ago
Complaint Against Virgin Active – Unprofessional Conduct and Miscommunication Regarding Membership Fees
Dear HelloPeter Team, I am writing to formally lodge a complaint against Virgin Active for what I consider to be highly unprofessional service, poor communication, and misleading practices regarding my membership. When I joined Virgin Active, I was not properly informed about the membership fee structure. I was later surprised to discover that I was being billed R781 per month, an amount I never agreed to or expected when signing up. This charge came as a complete shock, and due to the lack of transparency, I decided not to pay the fee for May and June 2025. Following my non-payment, I received a call from a consultant from Virgin Active Head Office, simply asking why my payments were delayed. I explained my concerns clearly, and during the conversation, the consultant acknowledged the misunderstanding. We came to a mutual agreement: I would pay R300 on the 1st of July 2025, and my membership would be downgraded accordingly. However, to my disappointment, no one contacted me on the agreed date. I waited for the promised follow-up, but it never came. Instead, I noticed that the R781 fee is still being charged, and there is still no resolution or acknowledgment of the downgrade discussion. This entire experience has been deeply frustrating. The lack of communication, failure to follow through on agreed actions, and the ongoing billing of an incorrect amount have left me feeling deceived and completely dissatisfied. The staff and service at Virgin Active have proven to be unreliable, unprofessional, and dismissive of customer concerns. As a result of this unresolved issue and the overall poor service, I am left with no choice but to cancel my membership immediately. I request that all outstanding amounts be waived, as I believe I have been misled from the beginning and have attempted to resolve the matter amicably without success. I urge HelloPeter to take up this complaint with Virgin Active and assist in holding them accountable for their unacceptable conduct. Regards
0 replies
9 months ago
Formal Complaint: Failure to Remove Debt Review Status Despite Full Payment – AP Associates & ABSA
Dear HelloPeter Team, I am writing to lodge a formal complaint against AP Associates and ABSA regarding the unacceptable and ********* handling of my debt review status. Despite having fully paid off my outstanding debts, both AP Associates and ABSA have failed to update the relevant credit bureaus and remove me from debt review. This ongoing status is deeply frustrating and raises serious legal and ethical concerns. I have upheld my end of the agreement by settling all debts in full, yet I remain flagged under debt review through no fault of my own. What is particularly disappointing is how quickly both institutions acted when I owed money—assigning third parties, following up relentlessly, and demanding payment. Now that they are responsible for clearing my name, there is a clear lack of urgency, transparency, and accountability. This double standard is simply unacceptable. I am requesting HelloPeter to escalate this matter publicly and hold AP Associates and ABSA accountable for the ongoing stress, harm to my credit record, and the inconvenience they have caused. I expect the following immediate actions: Written confirmation that all my debts have been settled in full. Notification to all relevant credit bureaus to remove my name from debt review. A clear timeline indicating when this will be completed. If this issue is not resolved promptly, I will have no choice but to escalate the matter through legal and regulatory channels.
0 replies
9 months ago
Urgent Complaint: Unjust Debt Review Status Maintained Despite Full Payment – FinGlobal & ABSA
Dear HelloPeter Team, I am writing to lodge a formal complaint against FinGlobal and ABSA regarding the unacceptable and ********* handling of my debt review status. Despite having fully paid off my outstanding debts, both FinGlobal and ABSA have failed to update the relevant credit bureaus and remove me from debt review. This is not only deeply frustrating but also legally and ethically questionable. I have upheld my end of the agreement by settling my debts in full—yet I remain flagged under debt review through no fault of my own. It is extremely disheartening that when I owed money, both institutions were swift to act. I was regularly contacted, assigned to third parties, and reminded of my obligations. However, now that the roles are reversed, and they are responsible for clearing my name, there is a lack of urgency, communication, and accountability. This double standard is unacceptable. I am calling on HelloPeter to escalate this matter publicly and hold these institutions accountable for the unnecessary stress, damage to my credit profile, and the inconvenience they have caused. I expect immediate action from FinGlobal and ABSA to: Confirm in writing that I have settled all my debts. Notify all relevant credit bureaus to remove my name from debt review. Provide a timeline by which this will be completed. I will not hesitate to escalate this matter further through legal channels if the issue is not resolved promptly. Regards Mantsetse
0 replies
10 months ago
********* practices
I am not happy with Absa they have put me under debtreview with my application I can not apply for a loan I have paid 😭😞😭 the debts an Now they are giving me a bad credit name this is ********* behaviour which is unacceptable.
56 replies
10 months ago
Formal Complaint Against Prime Insurance South Africa
Dear Hello Peter I am writing to express my deep dissatisfaction with the service I received from Prime Insurance South Africa. Earlier this month, I was involved in a motor vehicle accident. To my shock, I was informed of an extremely high excess amount that I would need to pay, despite not being at fault in the incident. I reached out to Prime Insurance for guidance and support, hoping they would assist me in pursuing a third-party claim from the responsible party. Unfortunately, their response was not only unhelpful but dismissive. Rather than offering assistance, I was left with no choice but to withdraw my claim and pay the repair costs out of my own pocket. This experience has left me extremely disappointed. Prime Insurance markets itself as a cost-effective and customer-focused provider, but my experience was the opposite. I feel misled and unsupported during a highly stressful time. Their lack of initiative in helping me deal with the other party’s insurance made the entire process even more frustrating. I expected better from a company that claims to offer the best value. Instead, I received false hope, poor service, and financial burden. I hope this review will encourage Prime Insurance to reflect on how they handle claims where their clients are not at fault and improve the support they offer going forward
112 replies
Review Distribution
5 Star
8 (21.05263157894737%)
4 Star
1 (2.6315789473684212%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
29 (76.3157894736842%)