F
Finnair
Unclaimed Business
F
Performance(last 12 months):
Ranked In Travel & Vacation
#9NPS Score
0Unlikely
Ranking
#9
in Travel & Vacation
NPS Score
0
Recommended: Unlikely
Review Distribution
2|1 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(100%)
1(0%)
5(0%)
4(0%)
3(0%)
2(100%)
1(0%)
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceAP
Angie P
1 reviews | Active since Jan 2020
30 Jan 2026, 16:53
Battling to get a refund for travel extras as flight cancelled!!!
I booked a flight through British Airways on the 13thJanuary from Johannesburg to Rovaniemi and my connecting flights from Heathrow to Helsinki and Helsinki to Rovaniemi were with Finnair. The flights were cancelled and we were booked onto alternative flights for the following day with KLM however I had booked and paid for travel extras with both British Airways and Finnair. I have since requested a refund from British airways for my seats that I paid for and have been refunded but when I went online to request a refund with Finnair I get an error stating that I booked through a third party and I should contact them however British Airways says I need to contact Finnair directly. You do not have a local number to call to request my refund so I prefer to do this online and there is no contact form online so I am unable to reach you yet I would like my refund of the 86 euros I paid for my seating on the 2 flights for 2 adults. My booking reference is Y7NKCL and would appreciate it if this matter can be resolved as I find your process very difficult when it comes to refunds when I was not the one that cancelled the flight.
Helpful (0)
|Replies (0)AP
Angie P
1 reviews | Active since Jan 2020
30 Jan 2026, 16:53
Battling to get a refund for travel extras as flight cancelled!!!
I booked a flight through British Airways on the 13thJanuary from Johannesburg to Rovaniemi and my connecting flights from Heathrow to Helsinki and Helsinki to Rovaniemi were with Finnair. The flights were cancelled and we were booked onto alternative flights for the following day with KLM however I had booked and paid for travel extras with both British Airways and Finnair. I have since requested a refund from British airways for my seats that I paid for and have been refunded but when I went online to request a refund with Finnair I get an error stating that I booked through a third party and I should contact them however British Airways says I need to contact Finnair directly. You do not have a local number to call to request my refund so I prefer to do this online and there is no contact form online so I am unable to reach you yet I would like my refund of the 86 euros I paid for my seating on the 2 flights for 2 adults. My booking reference is Y7NKCL and would appreciate it if this matter can be resolved as I find your process very difficult when it comes to refunds when I was not the one that cancelled the flight.
0
Replies (0)JA
Jessie A
1 reviews | Active since Jan 2020
26 Sept 2024, 05:37
Finnair
Hello Peter, Am providing 1-business day’s notice (commencing today 25 September 2024) for acceptance of chargebacks by the merchants involved in my dispute. Failing which I will document on every available social media platform (in detail with evidence) my horror experience linked to service levels for processes involving travel administration and information sharing. Am unaware of any international travel standards Authority OR Ombudsman where I can lodge my complaint, short of taking legal action through a private firm, as a next step. Is there anyone out there who can advise me i.e. in the event there are no refunds received on the cut off date. Am currently in dispute via my personal bank Revolut UK for VISA / MASTERCARD pending chargebacks from the following merchants | * Etihad (x2 chargebacks) * Scandinavian Airlines (x3 chargebacks) * Norwegian Airlines (x1 chargeback) * EasyJet (x1 chargeback) * Finnair (x2 chargebacks)
Helpful (0)
|Replies (0)JA
Jessie A
1 reviews | Active since Jan 2020
26 Sept 2024, 05:37
Finnair
Hello Peter, Am providing 1-business day’s notice (commencing today 25 September 2024) for acceptance of chargebacks by the merchants involved in my dispute. Failing which I will document on every available social media platform (in detail with evidence) my horror experience linked to service levels for processes involving travel administration and information sharing. Am unaware of any international travel standards Authority OR Ombudsman where I can lodge my complaint, short of taking legal action through a private firm, as a next step. Is there anyone out there who can advise me i.e. in the event there are no refunds received on the cut off date. Am currently in dispute via my personal bank Revolut UK for VISA / MASTERCARD pending chargebacks from the following merchants | * Etihad (x2 chargebacks) * Scandinavian Airlines (x3 chargebacks) * Norwegian Airlines (x1 chargeback) * EasyJet (x1 chargeback) * Finnair (x2 chargebacks)
0
Replies (0)JA
Jessie A
1 reviews | Active since Jan 2020
25 Sept 2024, 06:59
Finnair
Hello Peter, Am providing 1-business day’s notice (commencing today 25 September 2024) for acceptance of chargebacks by the merchants involved in my dispute. Failing which I will document on every available social media platform (in detail with evidence) my horror experience linked to service levels for processes involving travel administration and information sharing. Am unaware of any international travel standards Authority OR Ombudsman where I can lodge my complaint, short of taking legal action through a private firm, as a next step. Is there anyone out there who can advise me i.e. in the event there are no refunds received on the cut off date. Am currently in dispute via my personal bank Revolut UK for VISA / MASTERCARD pending chargebacks from the following merchants | * Etihad (x2 chargebacks) * Scandinavian Airlines (x3 chargebacks) * Norwegian Airlines (x1 chargeback) * EasyJet (x1 chargeback) * Finnair (x2 chargebacks)
Helpful (0)
|Replies (0)JA
Jessie A
1 reviews | Active since Jan 2020
25 Sept 2024, 06:59
Finnair
Hello Peter, Am providing 1-business day’s notice (commencing today 25 September 2024) for acceptance of chargebacks by the merchants involved in my dispute. Failing which I will document on every available social media platform (in detail with evidence) my horror experience linked to service levels for processes involving travel administration and information sharing. Am unaware of any international travel standards Authority OR Ombudsman where I can lodge my complaint, short of taking legal action through a private firm, as a next step. Is there anyone out there who can advise me i.e. in the event there are no refunds received on the cut off date. Am currently in dispute via my personal bank Revolut UK for VISA / MASTERCARD pending chargebacks from the following merchants | * Etihad (x2 chargebacks) * Scandinavian Airlines (x3 chargebacks) * Norwegian Airlines (x1 chargeback) * EasyJet (x1 chargeback) * Finnair (x2 chargebacks)
0
Replies (0)